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October 2024 by Nicholas Irish
They over torqued my lug nuts to the point that I snap them in half trying to get them off and had to pay somebody else to fix it and then they wouldn't return my calls three times
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October 2024 by kayla finch
This place is a joke, very unprofessional! Dropped van off at 730 in the morning to have tires and alignment done, never got a phone call that it was ready, called the next day to see what was up, said it was ready to be picked up and that they had called and no one answer. Not true at all. Went there, noticed the tires were the same ones as when I dropped it off and they were going to have me pay! The manager said he was new as of a couple weeks ago? But isn’t that your job to see if work was actually done? Told us who did it and the guys wasn’t there, go figure. Then asked if he wanted us to have it done right then, but at that point I didn’t trust them. You were going to have us drive away with the same tires and pay all that money for what? Good thing I checked the tires before paying because I feel like once it was paid and then I noticed it would of been a whole different outcome??
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October 2024 by Greg Hahlbeck
Horrible communication!!! Would never go there again. They lied to me to get me there and then proceeded to waste my time.
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June 2024 by Lynn Leavitt
I've used Sullivan in Westbrook happily for a long but things seem to have fallen apart there in recent years. Yesterday I had an appointment to switch my snow tires out for all seasons. I made the appointment several weeks ago. When I arrived to pick up my car the work hadn't been done and they lost my keys which took 45 minutes to find. My last attempt to get work done here required 3 appointments for them to get to the break work I made the appointments to have done. Frustrating and rude, they lost me as a customer.
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April 2024 by Darci
Great customer service shout out to Brian! Very nice staff, even put a kids show on for my kids in the waiting room while we waited for my car to be done so they were content!Fast service I will be going back!
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April 2024 by Patrick Mazzillo
Look the counter staff super nice, friendly however... almost 3 hrs to swap snow tires to all seasons. My day is shot.
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April 2024 by Edson Rodrigo
They did a great job in my car, thank you!
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March 2024 by Heather Crossman
I’ve been to the Westbrook location a few times and the people are always helpful and their service is top notch. They’re very honest and pricing is more than fair. Shout out to Spencer, he’s always friendly and makes scheduling service a breeze! Another shout out to Dave, he knows what he’s doing, and it’s clear he genuinely cares about the customer; I know my car is in good hands with Dave!
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March 2024 by Karen Hill
This place recently started to gouge me. I never had a synthetic oil change. My Jeep doesn't require synthetic. 09 Jeep Wrangler. That's what they charge me for my last oil change.My family and everybody used to come here now I understand why my family stopped. I now recognize why. I don't trust this company anymore. They also try to overcharge me for breaks pads and rotors. The price was astronomical!? Without calipers even! Don't call here.
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December 2023 by Jaida Rahkonen
I have been going to Sullivan for awhile now up in Bangor and I figured I would stick with Sullivan when I moved because I literally always received excellent customer service. Dave and his team at the Westbrook location rocked it yet again. Thank you guys!!!!
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November 2023 by Samuel Frost
Not dependable. Had an appointment for new tires to be installed. Dropped car off at 730 am and they did not have them on at 6pm. I was told they could get probably get it done tomorrow if I could leave it. I’d consider going anywhere but here.
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November 2023 by Katelyn Dyer
Edit: Sullivan’s store manager fit me in and diagnosed my car and fixed the issue. Would recommend them for being true to their word and dedicated to finding the issue.
I’ve brought my vehicle to Sullivan tire several times and mostly without complaint. However, within the last year I have visited there store between three and five times, receiving various services and diagnostics results. Most recently, I have had a “mystery clunk” that nobody can seem to locate, including sullivans staff after two visits. I was advised Sullivan tire had a technician from further away who could come and look at my vehicle, that he “almost always” finds the things nobody else can find. So I scheduled my appointment for this specific technician to look at my car, dropped my car off (per Sullivans request, I preferred to wait with the vehicle) and went to work. I received a call mid day telling me that this technician had a scheduling error and that he actually wouldn’t be showing up to their store on that date. Being this is my only vehicle (which has been stressed to Sullivan tire) I had to pay for an Uber to get back to their facility and get my car. I then rescheduled this visit with this exact technician, again stressing that this is my only vehicle and I need to have it back for 3pm if I am to drop it off, so please make sure the technician knows this. I bring my car to the shop at 8am, and drop it off, and I am told the technician is definitely scheduled today, and they apologized for the mishap last time. After receiving no communication by noon, I was reaching out to Sullivan via phone to ask about my vehicle. The man states that the technician hasn’t showed up yet, but that I will be “all set” by 3pm. I pay for an Uber, show back up at their location just after 3:30 only to be told the technician still hasn’t showed up, and they have done nothing with my vehicle. All the man at the counter had to say was “sometimes this technicians schedule is funny”
If I’d have known this would be a complete waste of time, and money I would have never scheduled the first appointment, or the second. My vehicle sat on their property for over 16 hours and the scheduled diagnostic wasn’t even performed. This makes them not only unreliable, but negligent as well.
I would not recommend scheduling through their company any longer.
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November 2023 by Stephen Sedgeley
I can always depend on your manager Dave Dow, to provide quality and courteous service.
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November 2023 by Cheryl Eldridge
Prompt repair as well as great customer service
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August 2023 by Bill Ashland
I can't say enough great things about the entire team at the Westbrook Sullivan Tire location! They worked extensively with me to diagnose and assist with tracking down parts for our front suspension work, and the final cost was more than $4,000 LESS than was quoted for the same work at the Mercedes dealership. This is the second time that have had this vehicle in for service and everyone we dealt with was professional, knowledgeable, courteous, and eager to make the experience a positive one. Only ranked them a "10" because you didn't have "11" as an option. Many thanks!
