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January 2023 by Pierre Lemieux
There has been a notable deterioration of after-sales service over the past six months or so. (It used to be very good.) I would not recommend this place anymore.
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December 2022 by Trisha Day (Sweetpea)
The employee's were very nice and helpful.
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August 2022 by hunter dean
I got bird seed here one timeI liked the storeThey had a free candy dish at the checkout
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July 2022 by Mark Nataluk
They have pretty much everything I've ever searched for and they are super helpful
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February 2022 by Amanda B.
Amazing, fast service during another one of those winter weather issues. I spent a lot of time trying to prep for winter with my snow blower. Prepping the gas, starting it throughout the summer months and letting it run, checking the oil. Despite all this, when the big day came to use the snow blower, it wouldn't blow snow, just start and stall over and over and over. As everyone knows, if you live in Maine you need to have a way to remove snow, especially if your driveway is as long as ours. So I started calling around and every repair place was booked out by at least 4 weeks. Luckily I found Sportsman's through word of mouth and they can to pick up our snowblower ($15 pick up and $15 drop off). They repaired it within 3 days! We had a storm the following day and BAM snowblower repaired and working better than ever. It even came back with an EXTREMELY detailed repair report which I appreciate! I highly recommend this place for their prompt turnaround times and responsiveness!
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January 2022 by John Carter
In a time when customer service is suffering and businesses are short staffed I could not be more impressed with Sportsman's Hardware. I made a service call for my snowblower and Ryan returned my call very quickly and provided pick up, service, and delivery in a matter of days. The final bill was very reasonable and I will definitely use them again.
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November 2021 by Kenneth Emerson
Wouldn't fill propane tank said because it was raining my job gets done rain sleet or snow no excuse
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October 2021 by Warren Lain
Sportsman's used to be the go to store instead of major corporate competition, but when it comes to service, they only care about the bottom dollar as much or more than their competition. When look for an item they didn't have to move a huge piece, I rented a pair of dollys for $14.28. Found what I was looking for in a competitor store and didn't even use the dollys. I totally forgot about them the next day and I called and was told don't worry about it, no big deal, but when I did return them it was later the following day. So essential I asked for any discount and instead only charging me a day, they charged me an additional day since it was a couple of hours late. So then I paid the additional $31.98 for some horrifyingly dirty and old dollys. Unfortunately I cannot continue to spend time and money in a place that doesn't care about their customers.
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August 2021 by Liz Stalling
If I could give zero stars I would.Do not bother with any chippers. Contract states only green and under 6" pieces. Chipper couldn't chip 3" branches and the green leaves stated in the contract jamed the chipper. Called to return, said okay we can refund. Show up they claim that because there is green leaves it is our fault for the chipper not working. Then claims we won't get a full refund and are charging us for 4 hours, which is HALF of what we paid for the rental. We had the chipper less than two hours. Between the chipper not working and the time it took for them to call the owner the company missed out on 4 hours of work because we had to now rent a different chipper from another company. Horrible customer service. We will be taking our business elsewhere from now on. This is not how you treat customers.
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August 2021 by Lizzie Stalling
Horrible customer service...
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June 2021 by sean berryhill
Great staff and they work with you.
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May 2021 by Gwendolyn Pelletier
Great plumbing selection!
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March 2021 by Ian Soper
There’s always at least one person working there that isn’t wearing a mask. They do not enforce face coverings. I have seen customers in the store multiple times with no masks at all.
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March 2021 by DeVon Nolt
Really nice and helpful people!
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February 2021 by Scott Linscott
Always a quick, easy and helpful stop right in downtown Westbrook. They are always well-stocked. We also appreciate the rental department, the ability to refill propane tanks and the fact that seasonal plants and decorations are available too. Shop local!
