Rowe Lincoln Westbrook is a family-owned dealership located just off Exit 48 of the Maine Turnpike at 91 Main Street, Westbrook, Maine. It offers new, certified pre-owned, and pre-owned Lincoln vehicles, along with other top-quality used cars. The dealership’s sales and service departments are open Monday through Saturday, with a Quick Lane Tire & Auto Center available for routine maintenance. Customer experiences highlight both strengths and challenges. Several customers praised the sales team for their professionalism and knowledge, with one describing their purchase as the best car-buying experience ever and highly recommending a specific salesperson. Customers also appreciated the friendly and skilled staff in the body shop, noting good repair work and helpful service, including providing loaners and clear explanations of costs. However, some reviews mention issues with the service department, such as long wait times—over five weeks for a warranty repair—and staffing shortages that affected the coordination and efficiency of repairs. Despite these challenges, customers appreciated the efforts of the service coordinator and the general manager, who reached out to address concerns. Overall, customers value the dealership’s community involvement, family ownership, and the positive experiences with sales and vehicle maintenance when staff and management are attentive.
Had a bracket put on my car for the front numberplate and they were very quick. I was impressed.
September 2024
Top notch customer service and vehicle service!! Always a pleasure to do business with!
August 2024
Always awesome service, but this time I had a major repair needed. They went the extra mile to process a claim with my warrantee company and got it approved and the repairs completed. Provided me with a loaner for more than three weeks while my car was being repaired. Thanks Rowe Lincoln
