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June 2024 by Jessica Ialacci
Super quick and super friendly! They'll definitely be my first call the next time something in my house breaks
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April 2024 by Jacqueline Mayberry
Suggest not using LP appliance out of westbrook...
I go in Monday. Pick out the dishwasher and he says they will come out Wednesday to install. he says they will give me a call.
Come wednesday, I wait til about 11 am (after they open at 9) today and call. He says yup we've got you on the schedule for sometime this afternoon.
I wait and call back at 3:15pm (because they close at 4) and say hey I'm just checking on that install since I know you close at 4.
He says "did you call mark?"
I'm like I wasn't given marks info. I haven't heard anything since I called this morning.
He said "he will leave a note. Mark should be back around 4/4:30."
i vocalize that i stayed home specifically today because i was told the install would be today and am gone thursday, friday and all next week.
I call back 3:55 to get marks number and of course go to voice-mail. "Closed for the day".
I'll just go somewhere else at this point.
The next morning i got a voice-mail from Ryan (pictured) it is my voice-mail transcribed and the messed up line is "I saw your little display on Facebook (meaning my factual review of the situation). This is just a really odd and uncomfortable way to be conducting business.
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April 2024 by john pombriant
If I could give a negotiate review I would. We have been calling non stop for a part we ordered 5 months ago for a washer dryer we bought from them a few years ago. We either don’t get called back or they give me the run around. Weird you think they would want to make money. I guess they don’t take care of their customers. We will never do business with these people again.
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March 2024 by Helen Harder
Very fast, professional and reliable. Purchased a new washer and dryer, delivery and install the very next day! Would recommend to anyone!
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February 2024 by Chuck F
Great customer service! Looking for all new kitchen appliances. Greeted promptly and answered all our questions. Product knowledge was endless, pointing out the pros and cons of the brands. We thought we wanted to stay with one brand but soon learned that was not necessarily the right way to go. Ryan made it easy to choose each appliance. Prices at LP are better than we expected, too.
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December 2023 by John Hale
Great place to do business!
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November 2023 by Elizabeth Kramer
Mark came by to service my dishwasher. He was so kind and punctual. He diagnosed the problem right away and now it works! A great local company with great service!
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October 2023 by ZBM -2
The staff are very friendly and helpful in finding the best Fridge for my needs, and explaining the pros and cons of all the options.Plus, they have me set up with a loaner fridge until mine arrives - good luck getting service like that from a big box store.
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June 2023 by Ed mcgeehan
Our washing machine was making a grinding noise. Bought it at LP some years ago. Called Mark in service. He came right out the next day. Determined the transmission was gone. Went back to his shop to get repair cost. He called within an hour with the estimate. Rather than fixing it we decided to buy a new one. We researched various models, selected a GE, called LP on friday 6/23, placed the order and it was delivered Tuesday 6/27. Great service. Always a pleasure doing business with LP.
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April 2023 by Shelley Darby-O'Bar
Was supposed to have a dishwasher delivered today and no one showed up. We called the store 3 times only to be told they would call us right back and never did. Then they were closed the 4th time we tried. Guess I will go shopping elsewhere. Strange customer service.
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March 2023 by Adam Burns
Purchased and had a microwave installed more than 4 months ago. The installation team forgot to install or leave the filters for the hood recirculation. I have followed up with the company countless times to no avail. Unfortunate because the reminder of the experience was quite good and I was planning to leave a 5 star review when I thought we would eventually get the filters that came with the microwave.
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March 2023 by Kathy Delahunt
We bought a home with a new dishwasher from LP Appliance. The toe kick for the dishwasher was on back order. We called them consistently for one full year to try to find out when this would be in. They never returned our phone calls or emails. When finally getting some one on the phone, they promised a date for installation, then never followed through. Very disappointing and unacceptable customer service.
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November 2022 by Melissa Neptune
Thank you for saving my Thanksgiving! Oven fixed in record time.Prompt, courteous and quick! Thank you!!!
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November 2022 by Andrew McFarland
Called them on a Friday to book a dryer repair and they were able to get me scheduled for the following Monday. Fixed my dryer in 15 minutes for a reasonable price. Will use them again in the future.
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October 2022 by Maura M.
Because not a broken, old electric stove, I went to LP to see what they had for a replacement instead of going to a big box store. I know from past experience that name brands make lesser quality models for big stores, so they sell. I was lucky enough they had a beautiful new GE range on the floor that was perfect for my old house. Price was very competitive and they scheduled a quick delivery. The guys even took the time to carefully level it on my very uneven floor. Cant get better than that. Getting a fridge next. I like keeping my money in then local community!
