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July 2024 by Joel Zeidman
Very unprofessional wasted my time doesn’t return calls
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February 2024 by George Higgins
Good place to do business with.. return phone call might have to wait.. Nice people tho
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February 2024 by I R
I purchased auto insurance from this branch of State Farm in December for a 6 month period; they gave me a quote for the 6 months, sent me a bill as part of a "binder" (binding contract, at least for me, apparently), I paid the total amount for the 6 months in full, and received a statement with a $0 balance. Then, a month later, I was surprised and dismayed to receive yet another bill!- apparently, although it was a binding contract for me, this company is allowed to just decide to change the terms of our contract and charge me more money AFTER we have made an agreement, I have paid the full balance, and I have been given a zero balance on a billing statement.Here's the fun part: I chose to go with State Farm because, when comparing their rates with Progressive and Geico, the quote they initially gave me was lower. So, AFTER I had already selected State Farm and paid my bill, they decided they wanted more money and went ahead and charged me. The grand irony is that on the bill that I paid in full, it reads: "It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purposes of defrauding the company. Penalties may include imprisonment, fines, or a denial of insurance benefits." Now I ask you: how is it not false, incomplete, and/or misleading for the company to give me a supposedly full quote, entice me to sign with their company at that price, accept my money, send me a statement with a zero balance, and THEN send me another bill demanding more money? Why are individual people held to different standards than companies? Granted, this seems to be the norm these days with most big companies, but this situation was particularly egregious. When I called to speak with this branch (several times), I was repeatedly given the same, tedious "we are but cogs in a machine" excuse, whereby they accepted ZERO accountability for anything, only saying that corporate/some other branch of the company made these decisions and they could do nothing to honor the terms of our agreement.I suppose this is just how things work now! As an editor by trade, perhaps I should now send bills to all my previous clients letting them know that I've decided I want more money for my services-- despite the fact that we had a signed contract and they paid in full some time ago. Wonder how that would work out for me??Thank god corporations are now respected and treated as "people" too.TL;DR: This company is profoundly hypocritical and untrustworthy (shocking for an insurance company, I know), and this branch office takes no responsibility for any agreements they draw up and do not honor the terms of those agreements. Buyer beware.
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January 2024 by Kiersten McKay
Chris Doughty himself was very kind and helpful, I appreciated their team and how easy the whole process was.
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September 2023 by Jon Leahy
Chris and the team are the best. Above and beyond customer service.
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September 2023 by Ryan Caruso
Nothing but great things to say about all of my experiences at this branch of State Farm. Each employee has been super helpful and professional. Would recommend them to anyone!
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September 2023 by Adam Tanguay
Pleasure to do business with! A+
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September 2023 by Parker LaChance
Been with Chris Doughty State Farm since they opened and have always had excellent service. 5 stars!
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September 2023 by Raechyl Drouin
Great service! Ashley B. was a huge help! Worked diligently to find us the proper coverage. Friendly voice on the phone. Will recommend ! Thank you!!
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August 2023 by Thomas Rioux
Great experience
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June 2023 by Daniel Klimovich
I switched State Farm agents even though this one is further away from me since I felt the last one acted like I was a burden. I love Chris’s staff. They’re very friendly and help me with anything they can. I just wish Chris himself was more available.
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June 2023 by Peter Allen
Ben Mullins is the best person I have EVER dealt with in any professional way. He was quick smart courteous capable personable direct efficient and great. I will give him any and all business from me or my family and friend from now on.
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June 2023 by C C
Stopped in to briefly introduce myself and Ashley was friendly and had me meet the owner. Great location and easy to park here.
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December 2022 by Anthony D'Alfonso
My wife and I are proud clients of the Chris Doughty State Farm Agency. We made a seamless transition from our prior carrier to State Farm. He and his staff continue to go above and beyond for our family.⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Five stars without doubt!
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December 2022 by Nick Perry
Chris and his team are very knowledgeable, friendly and quick to help! My payments have lowered in the three years I’ve had them and have been consistent. Any chances to anything about my policy, price, coverage, etc, they let me know before I get any letters in the mail. Super friendly! Highly recommend
