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August 2023 by Deborah R.
This summer I have accompanied my daughter and granddaughter to this facility twice. On both occasions the phone staff, reception staff were rude and unprofessional. On one visit my 6 yo grand daughter had strep symptoms and was very sick. I called to ask what time they were open until ( it was at 6:35).I was told they'd be closing at 7, door would be locked at 6:59. We arrived at 6:50. The informed us immediately when they were closing. Staff and nurse were abrupt & curt. The practitioner was kind to her. He said no need for a strep test, he'd treat her for strep ( another family member had already been treated for it). We were out the door before 7 and they had already locked the door. This week she was seen for a deep cut on her elbow. When called to make sure they did stitches there the staff again rudely said you need to get her soon , we close at 7! At that time it was 5:55. She was seen and PA said oh, glue will be fine, it's in a good area. Her elbow looks horrible, it's completely open, glue gone! Her pediatrician said she'll have a bad scar, can't be stitched now. It needed stitches.. but of course they would be closing in an hour.. get her out! I've had great experiences here over the years but I'm not sure I'll ever return there. Sub par care and rudeness is not acceptable!
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September 2022 by Debora M.
The staff at York (health stop in wells, Maine) was excellent. We would definitely recommend them for any non-serious issue.
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June 2022 by Dan W.
absolute worst place i have ever tried to go. greeted by an old man at the door that wants to put a sticker on me/ make me put a mask on- & fill out some paperwork. i HAVE A 3rd DEGREE BURN ON BOTH MY KNEES!!!!!! & i demand respect & attention, not some stupid games. that is not how you treat a patient. furthermore- the kennebunk "urgent care".- nothing urgent about it, in fact they said it would be 2 hrs!! i proceeded to the sanford emergency room- & guess what- no emergency there either. after 1hr of waiting i walked out. i'm disgusted by both urgent care facilities and the emergency room .
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July 2021 by Cam M.
I came in with the beginning signs of an ear infection, which i get very often and know the feeling of. After telling the doctor my history and that I know my body well and asked for antibiotics preemptively just in case things got worse, he essentially told me he doesn't trust my own judgment and he wouldn't do anything for me. I wasted my time and money trying to do the right thing and take care of my body as things happen to it, and ended up gaining nothing and losing money.
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March 2021 by Peg S.
i have a skin rash..so i called York in wells, not wanting to waste their time if they did not have a dermatologist to solve my problem! they encouraged me to come ini spent the most time with the nice lady who does the billing! MY guess they put the nice people and the most time as to figuring out payment!because that was where kindness ended!! lol..a non person announced my name...no introduction..no kindness shown..and then led me back to a room and only looking at a pc asked questions.. i did not know who she was...a nurse..a doc..or a clerk!yes i thought a clerk but when i asked her ..a nurse! wow no wonder she in not in a hospital and forced facing a pc~ lolshe took me into another room with a bed..and told me to wait for either a PA or an emergency MD...i do not trust a PA...so i left! lol....and called my insurer. to complain~made an appt with a dermatologist in two weeks..BUt in the meantime..went to CVS for better advice and kindness and solid medical help! so much better than the nurse..and the long wait with one in the clinic..for a PA or an emergency doc
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February 2021 by Gin B.
I'm disappointed on every visit. Poor customer service, long wait times and very few services provided. I've been there on more than one occasion only to find that they've decided not to work that day. What's the point?
