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December 2023 by Torin Jones
Waited 3 hours at my mailroom door to let them in because my residence has been incorrectly logged as a business and I cannot enroll to get my packages delivered elsewhere. Watched the UPS truck drive past without stopping. Got on the line with support and asked to be called by a local center at noon on Friday. The center conveniently decided to ghost me. Never using UPS again.
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October 2023 by Gerald Grabowski
never seem to be able to deliver-can never find house
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June 2023 by Kytn Embree
There was an issue with shipping a computer and the best choice was to get it from here.We were told by phone they were only open 3pm-6pm so we got there about 430ish, AJ goes in and comes back out and says they can't find it in their system, I gave her my name, tracking number and nothing.After watching several trucks come in and leave we drove around back and 1 of the drivers came over and we explained what we were looking for and was told all packages get scanned when they get back, so we went back to the front and wait.540pm a truck rolls in and parks a couple of spots down, jumps out and grabs a huge box and heads right for us, asked the id, then puts it in the jeep.At this point I'm tired, cranky and I'm dying to get home and this delivery guy was talking, joking, chipper and all my crankiness left. If that's how he is all day at all the deliveries then he's got alot of happy customers.
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May 2023 by Kimona Bailey
I’m not sure if this is the location that Olivia and sandy works but they are a star!! They went above and beyond to help me resolve a lost package!! Olivia and sandy employees of the year very good customer service skill keep up the good work and thank you for your help and kindness
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February 2023 by Justin Rivera
Guy didn’t feel like getting out of the truck so we didn’t get our package we paid people to come put together for someone who really needed that package.
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December 2022 by Michelle DesChenes
The 1800 customer service line is a joke. Packages left out in the POURING RAIN uncovered again this morning. I call 10 times a year and am always apologized to and told it "shouldn't happen" because I have made a huge point of putting specific instructions on my UPS account. FexEx carries the 3 pound and 30 pound packages up the stairs, safely tucking them next to the door where it is protected. UPS won't, unless I literally watch the driver and request what my profile already requests!! The drivers always acted so surprised when I "catch" them and ask them to DO THEIR JOB!!!No way to reach anyone at the local DC. No way to reach anyone who cares. This is the most horrible way to treat your customers. Please remove the " we value your business" from your recording. Clearly you do NOT!!* now 5 days later. Again, more packages left at the garage door downstairs by UPS. No other delivery service has this problem. I have contacted the Wells DC and spoke to a very apologetic woman who said she would have the manager call me. That was Friday. No call. Still waiting.AND BY THE WAY.... the same, automated response typed out on every negative review here only confirmed the severe anemic approach you take with your customers.
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October 2022 by Josh Bower
After spending 30 minutes on the phone with them mis reading my tracking multiple times, I was told after I paid for 2 day shipping (I'm on day 5 now) that it will be there when the tracking says... not helpful as that's the precise reason I was calling. Assuming many issues with them as they disabled their feedback survey too following the calls. This has left me for a second time in a tight spot with business. No point paying the 800 for extra fast shipping.
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August 2022 by myra bernier
Delivery people can't be bothered to check an address and you can't get through to a person at customer service, you only get automated voice over and over. It's great when you get a package for a person you don't know and you didn't order anything.
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August 2022 by Andrew O'Neill
The staff here is fantastic. Very friendly and very helpful. It is however a very difficult building to find. If you reach the stop section with a small building you've gone to far.
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July 2022 by Jeremy Melanson
Paid for next day delivery of a critical item, today was the 3rd day in a row they said it was on the truck and out for delivery. Update now says 3 more days. Losing money by the minute, trust FedEx, USPS, Amazon, or a pigeon more than UPSUpdate: corporate UPS customer care basically said "yeah your package is late, and the tracking info provided isn't based on real delivery capabilities, good luck". So anyone that thinks this corporate follow up below was useful should know it actually just wasted more time. Next day delivery now 5 days late, no end in sight.
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July 2022 by Jonboy
Had to ship stuff here because we are staying in an RV park that doesn't accept packages. They were great, and handled my large, heavy packages with no complaints.
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July 2022 by Colby Dube
Lisa is amazing!!! I always am dropping things off and she is always so friendly and helpful!
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July 2022 by ct ny
Just stopped by with a difficult package and the two women there could not have been more helpful!Thanks!!
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February 2022 by Joseph Golzbein
Trash service trying to charge me to pick up my packages never use UPS horrible service can't get a person on the phone and when you do they barely can speak English and when you ask for somebody you can understand politelyou understand politely they give you somebody else that you can't understand good luck
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February 2022 by belinda smith
Driver's are ignoring the *package must be signed for rule*. Instead- they are leaving confidential and important packages outside in the rain. Unsigned.
