-
July 2023 by Satarra Dixon
Review: ⭐⭐⭐⭐⭐I have been visiting Naviina Salon and Spa for the past year, and it has been truly a wonderful experience from start to finish, every booking! I cannot recommend it enough, especially thanks to the incredible stylist, Brittany!Brittany's expertise and talent were evident throughout my entire salon visit. She listened attentively to my hair goals and offered valuable suggestions to enhance the final result. Her precision and attention to detail were exceptional, leaving me feeling absolutely thrilled with the outcome. I walked out of Naviina Salon with a hairstyle that exceeded my expectations.Moreover, the overall ambiance and atmosphere of the salon were incredibly relaxing and inviting. The staff members were friendly and professional, ensuring I felt comfortable and pampered throughout my visit. The spa services provided at Naviina Salon were also top-notch, with a wide range of options to choose from.From the moment I walked through the door until I left, the entire experience at Naviina Salon and Spa was remarkable. Brittany's expertise and dedication truly set her apart, and I can confidently say that she is an invaluable asset to the salon.If you're looking for a salon and spa that combines talent, excellent service, and a relaxing environment, Naviina Salon and Spa is the place to go. I highly recommend Brittany and the entire team at Naviina for a five-star experience that will leave you feeling rejuvenated and satisfied.Thank you, Naviina Salon and Spa, for providing such an outstanding experience! I will definitely be returning for all my future beauty needs.
-
July 2023 by Stacy M
Love this salon. Everyone there is always so nice. Cassie is phenomenal! She always does a great job with my cuts and her knowledge and styling expertise is the best.
-
July 2023 by Miss April
To the people that know bikini waxes are an art, Kendra is amazing.
-
June 2023 by Michaela Scutti
I reached out to Naviina regarding hair and makeup services for my wedding next summer, and at first Nick from the weddings team was helpful and explained the process on how a bride can hold their date. Quickly, a seemingly clear process turned blurry when he explained policies that are completely different from their services menu. Firstly, their site says it’s $1.50 per mile, per stylist for traveling to weddings- which sounded completely fair. Nick then just subjectively said over email that it’s $30 per stylist to travel to the venue (seemingly making it up) considering my venue is literally a 20 minute drive from their salon location. I still considered going with them, just assuming their travel prices increased, but it gets better. Nick tells me they require a 20% gratuity, paid in advance, along with a 50% deposit for services to be provided, in order to book my wedding date. I’m sorry, but in what world has anyone willingly conceded to paying a 20% tip before a service is performed? I questioned that via email, asking why clients are required to pay a tip in advance, as that feels confusing to me and makes me believe that their stylists wouldn’t be incentivized to do an exceptional job on my wedding services if they’re paid a tip in advance. I respectfully told Nick I’m happy I sign the contract if they take out that requirement that I have to pay a gratuity in advance. I figured they’d still want my business, but instead Nick just answers me saying they “unfortunately” are no longer available on my date requested, as a large wedding contract came in earlier this week. You decide, was it because I spoke up about an unreasonable contract term? Or did they really have another wedding for my exact date come in. Who knows. I felt like I was undermined and passed over for what I believe to be a very reasonable concern, raised respectfully. I would steer clear of this place for this reason alone, clearly looking for a money grab because they can.
-
June 2023 by Lauren Smith
Nick was FANTASTIC! He did such a great job and was so fun to chat with while getting my eyebrows waxed. In the future whenever I am in Wells again I will always come see him!!! Terrific experience!
-
May 2023 by Katie Lauver
Very excited have found a salon in my new town!Everyone was extremely friendly, prices were very reasonable, and can't beat the location.
-
February 2023 by Marcie Douglas
Love love love this place. Best costumer service, atmosphere and service. Heather has been doing my hair fabulously for a couple of years now and I'm never disappointed. Kendra had been my aesthetician and keeps me looking fresh and glowing. Absolutely love this place
-
October 2022 by Paula Kenda
Always happy with my haircut! Everyone is very friendly and professional. Definitely my favorite place!!Service: Haircut
-
August 2022 by Rebecca Abrams
I love coming to Britney! She does her top best every single time and always has a smile on her face❤️ #teamNaviinaforeverServices: Haircut
-
December 2021 by Andrea Dattilo
First and foremost, I have NEVER written a review. So, to get me to actually go to this length says a lot … WORST customer service ever! Had a lash appointment during work hours and was expecting an important email. I asked Kendra if it would be okay to check my phone during it and she said “yes but let me know before opening your eyes” .A week later my lashes had almost all fallen out. I sent an email to the salon asking for help before moving forward with my fill appointment. Never heard anything back. I called the day before to speak with Kendra but was unable to so I canceled my appointment.Finally get in touch with her and she blames me for not following up on my email sooner or “giving her the chance to correct my lashes” by going to my fill appointment. Now, why would I come in again if I had not heard from you after emailing and calling saying I wasn’t satisfied the first time?They did nothing to contact me until after I didn’t come to the appointment I canceled the day before. Then she proceeded to tell me that opening my eyes messed with the curing process. Now a professional would have told me it would mess with the procedure when I asked. She didn’t say anything above her blaring explicit music. When we finally connected , I got blamed for the whole thing … “sweetie” (as she condescendingly called me) I have been worked in hospitality for 15+ year and other organizations focused on customer service. The tonality and nature of attack on me was the most unprofessional experience I have EVER had.Service: Eyelash extensions
-
November 2021 by Paige Esposito
Shawna at Naviina salon did my bridal hair and make up . I don’t know how she did it but she made my short hair look so full and amazing . It held for hours. My makeup was beautiful and she was lovely to chat with . The wine was a lovely touch . Such a luxurious feeling I felt like a princess.
-
October 2021 by Vicki
They do a great job
-
October 2021 by autobiotic art
Got a couples massage, it was the greatest massage I've had in my life. They make it an art. I would recommend it to anyone. Very relaxing, well absolutely go again.
-
July 2021 by Lori McHugh
Allie did a great job with my highlights, lowlights and a fresh cut. I highly recommend Allie for anyone looking for a new fresh look!
-
June 2021 by Tanya Knowles
They fit me in today and Britney was sweet and cut my hair the way I wanted. Thank you so much love my cut!!!
