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January 2024 by Erin N.
It's taken me a few years to even write about this as it was such an awful experience I wasn't ready to relive it. For sake of space I will make a long story short, I had a very traumatic miscarriage in the bathroom at the Waterville store when I was shopping with my 3 year old and 10 month old a few years ago, instead of immediately calling 911 (despite a neighboring stall screaming for help when they witnessed what was happening) they sent a young girl to help me. I explained to her that I was having a miscarriage and that I was concerned I was bleeding out (as I had had a previous previa with a prior pregnancy) and the bleeding wasn't stopping... she began panicking and handing me rolls of paper towels, I told her that the paper towels weren't working and she went and got 3 bath towels, which helped control the bleeding until my husband arrived to rush me to the hospital. While he ran to put the children in the car she brought me a wheelchair and she assured him we would be right behind him. Unfortunately instead of walking me out she instead BROUGHT ME TO A REGISTER bloodied and bleeding out TO CHECK ME OUT FOR THE TOWELS I HAD USED TO TRY TO STOP THE BLEEDING! I'll never forget handing her the credit card and seeing the blood on my hand and the card, as people stared at me wondering why I was covered in blood... At the time this happened I was going through enough with the miscarriage I didn't want to relive it to complain, but my mother who met me at the hospital was up in arms about it, she put in a call and never heard back... which shocked me, so when I was able I wrote to Walmart an email expressing my concern for future customers who have an emergency. I did not blame the young girl, I still don't, she tried her best, but I blame a lack of training and management. There was no way this girl was a manager of any sort, as I would hope anyone in a management level position would know to call 911 when someone was bleeding out, and that at the very least you don't bring a person who is on their way to the hospital to the cash register or delay care for any reason, much less to check out $5 bath towels they used to try to control bleeding and minimize others exposure to blood... my ultimate disappointment in the store and the company came when I too never got a response to my story/request for explanation on how this occurred. I can only hope they are now under new management, and that my story at least internally led to emergency training . I've attached a portion of my report for reference. I also have the gory emails and letters that I never heard back on.
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March 2023 by Angela S.
Tried to order groceries online. Big mistake. They didn't have much in stock locally so they told me to go to the next town to get them. About 6 things are coming throughout the week by UPS and I get to wait for that. No notifications by email until after I tried to pick things up. Tried to call 1800walmart&the guy had a thick Puerto Rican accent and I could barely understand him which only irritated him. NO stars.
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February 2022 by Lisa T.
I rarely go to this Walmart. It's like walking into a dirty slum. Most of the people, shopping in there are wearing their pajamas & slippers and some of them smell terrible. Come on people, soap and water are cheap...take a shower. The grossest smelling ones, smell of BO and three day old cigarette smoke. The store itself is dirty, cluttered, and understocked. I've never had a bad experience with the cashier's... they're all very nice and I'm sure underpaid. I probably go in there once, every six months. Their produce is sub par... You get it home and within two days, it's showing signs of rot. I don't recommend anyone going to this store...GROSS!
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March 2021 by S N.
I shop here regularly. Good service and quick to get in and out with the new express checkout. At first I didn't like this but now LOVE it!
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December 2017 by Michael L.
It was the worst retail experience I have ever had. I wanted new snow tires and rims for my son's car for Christmas. The lady I ordered them with was nice and helpful. From there, the experience went downhill fast. I was told after a few days that everything was in, I drove 45 minutes to find out that everything was not in. First, the rims showed up not the tires. Second, the tires and rims were in, but they didn't have the tps sensors, but they were on order. I asked how long it would take to get them in, he said that they are on order! On the last trip in, two days after I was told that the sensors were on order, I found out that they sent the rims back, because I didn't pick them up! They don't like to have rims laying around. No apology. Nothing. All my dealings were with the same manager, too bad for Wal-Mart, I spent my 1000.00$ at townfair tire.
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July 2017 by Domonique W.
Best and cleanest Walmart I've ever been in. Why can't they all be this nice and organized and clean
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June 2017 by C R.
I only give this Wal-Mart a 3 because of a few employees that are very nice. Most of the time the shelves are not even stocked with half of the items I am looking for. I do tend to go here a lot because of the convenience. The store needs to work on having more everyday items in stock and a much healthier produce selection. Compared to Augusta they have 1/3 the stock.
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September 2016 by Interstate Mike B.
Literally is the all-in-one big box store. Every time I'm there they have a great selection on items I need - organic all natural frozen meat, flours, oils. wild salmon and scallops without stp phosphate, cheap better body coconut flour (only one with less sugar than bob's red mill). maybe coming from Canada is why my expectations were so low (grocery section has no real organic options).
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August 2016 by Filar D.
I asked the customer service person to help me find something and none of them knew where the things sold were. I could even do a better job than them.
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July 2016 by Dr. Sumner D.
Not quite sure where to start this one. I generally shop elsewhere, but I was curious about the StraightTalk cell plan. According to the ads, is available only at Walmart. Fair enough. I went to Walmart and proceeded to the electronics department. Two cashiers were standing by, So I asked about StraightTalk. One did not seem to know anything about it. The second claimed that the only store in Maine that was providing the service was in Augusta. Fair enough. But on my way to the front, I can across the display for StraighTalk. Including the plans, and even an assortment of phones. I'm a firm believer that if management doesn't hear from the customer, Service will not improve. So I stood in line at the service desk for 15 minutes. There were a lot of lines there, and each line was filled with people. Some visibly annoyed. When I finally made it to the front, I explained my situation and requested to speak with someone from management. A phone call was made, and a young man with a radio appeared. He attempted to locate an assistant manager, but was unsuccessful. And having already spent nearly 30 minutes in this place, I thanked them for their time and left. Having spent time in a number of states, and more than a few Walmarts, I feel confident in stating that this is the worst run Walmart I have ever been unfortunate enough to enter. Management seems to be scarce, and employees poorly trained, At least the three I spoke with. I'm sure Walmart will get by without the few dollars I would've spent there, however, cheap crap we'll only attract people for so long. This store is a sad reflection on American society today.
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July 2016 by Hattie S.
Where do I start? No one at this store wants to help a customer. Ever. You are ignored & spoken too rudely. The whole vibe of this Walmart is the bottom of the bottom. You can never find anyone to help you, the cashiers are 99% of the time rude, even the Supervisors/Managers seem unimpressed by anything you say. There is not a single thing that comes close to customer service associated with the Waterville Walmart. The only shinning star is the stocking crew. They start at 10pm and ALWAYS greet me and ask if they can help me find something. And I mean several of them do this when I am in there at night.
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June 2016 by Jane Z.
Cyndi, the one individual working at the customer service desk was lovely. The additional four employees standing around while 5 customers were waiting for service were useless and rude. Never acknowledged any of the customers or tried to explain they were working on other projects. One gal just kept talking about the crappy day she had yesterday while the other 3 listened. Customers clearly not a concern. Thanks for reminding me why I drive to Augusta to go to Target!
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May 2016 by Chester E.
Worst Walmart experience I've ever had. My wife and I are happily going about our business doing our weekly grocery shopping at the local Walmart, which happened to include three bottles of wine. Plus about $150 worth of other groceries. We got into the line of someone named Donna. No greeting, no "did you find everything ok". Before we were even finished unloading our cart, the first words out of her mouth were "I'm going to need to see both of your IDs for this alcohol". Now I'm 46. My wife is 43. Seriously? No problem for me producing my ID as I always carry mine with me. And that should have been enough. My wife doesn't usually carry her ID with her, the only thing we had on us was an old expired ID of hers (but which should have been sufficient). But my ID should have been enough. The highlight of this experience was when Donna rudely and in a very aggressive manner asked my wife "How old are you?" Is it Walmart policy to refuse to sell alcohol to families? If someone brought their 15 year old son or 13 year old daughter, would they also refuse to sell to them? I left the store without buying anything, especially after the manager-on-duty backed up her cashier and was rather pointedly rude about the whole thing. I have shopped at Walmart for years (I'm new to the Waterville area however) and have never ever had an experience as bad as that. This Donna was picking on us for some reason. I don't know why. I can only speculate that perhaps it's because we're out-of-towners or maybe even because my wife is of Hispanic descent. I would avoid this store like the plague. Edit: Well, after doing some research on the matter, it does appear that this Walmart does in fact like to be all up in your business about purchasing alcohol. And it also appears that Walmart (at least some of them, as again, I have NEVER had this problem at any other Walmart) will deny alcohol sales if you bring your kid in with you. Thank god for Big Brother Walmart there to make sure that I don't drink too much (or at least make me go to the store 2 minutes away to get my alcohol and the rest of my groceries). By the way, when I showed my ID stating that I'm 46 and my wife showed her expired ID but you wouldn't accept it, you were in fact PUBLICLY accusing me of committing a crime, namely, you were accusing me of intending to furnish alcohol to a minor. Accusing someone of a crime, in public, with no evidence of such, and when in fact no crime is being committed or intended, is Libel per se. I would tread carefully before you end up getting sued. I wouldn't shop at the Waterville Walmart again if it were the only Walmart in 1000 miles.
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March 2015 by Seth T.
Walked in to cash my check later in the night and found out customer service was closed due to them not scheduling someone to work it. I was shocked luckily they was able to just barely cash my check at a registrar due to the amount and I got lucky. They also are always out of allot of stock for long periods of time, with very dirty and unorganized shelves and general store. One of the worst I have been too!
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December 2013 by Melissa B.
This is probably the worst Walmart I've been to. It's cluttered, dusty, and under-stocked (looking for something? Good luck!). While front-end employees are rarely responsible for the store itself, they do have a responsibility to be at least polite, which many are not, and they will stand there and disparage their coworkers to a customer. Skip this store and go to Augusta if you need Walmart, otherwise, buy food at Hannaford.
