Verizon's store at 160 Elm Plz in Waterville, Maine, provides a friendly and helpful in-person experience for customers. The store's staff, including sales consultants like Bobby and Lydia, are praised for their personable and honest service. Customers appreciate the staff’s efforts to accommodate their needs, whether upgrading phones, setting up plans, or replacing devices. Many reviews highlight the excellent assistance received during phone upgrades and data transfers, with staff making the process easy and pleasant. The store is also known for offering the latest phones, accessories, and exclusive Verizon services, along with current promotions. Although one customer experienced frustration over a billing issue related to a returned internet gateway, Verizon’s team quickly resolved it by reconnecting service and providing a new SIM card. Customers traveling from rural areas find Verizon's service to be reliable, despite it being slightly more expensive. Overall, the store maintains a positive atmosphere, with staff members being easy to talk to and committed to providing the best offers and support. For those looking for a local Verizon store that prioritizes friendly service and customer satisfaction, this location in Waterville is highly recommended.
Doug at Verizon Waterville was absolutely outstanding to work with. I run two businesses and my schedule is very tight. Doug did all of the legwork while I was on the road and made the process of switching phones and adding lines seamless and effortless! Highly recommend.
June 2024
Outstanding job yesterday to my sales person Katie, and her boss in helping me transfer my data,as my screen had gone black.
June 2024
Best customer service experience in years! Highly recommend this store. The store manager went above and beyond!
