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September 2023 by Patricia G.
I took the day off of work after I booked my appointment online. When I got to the service area they couldn't find my appointment. So I wasted an hour getting there, and wasted a day off of work. They told me the online probably booted me out because the time wasn't available. I asked why I didn't get a notification? He just shrugged his shoulders. After I left I thought to myself I'm really glad I didn't have the car serviced at this dealership because they have a total lack of attention to detail based on my experience. They really need to fix the problem with the online scheduling. I know I won't be back!
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September 2023 by Mallory P.
Bought the vehicle used in March with 9k miles on it. Since I've owned it there has been this weird clunking noise coming from the back of the vehicle, that has been progressively getting worse. I have searched the vehicle high and low for anything that could have possibly fallen out of a bag and be rolling around. I have also taken all the tools, including the jack out of the rear storage compartment. Finally able to get it in on Thursday, August 31st for an 8 am appointment. By 830ish they called my husband and said it was done that they had wrapped a rag around the jack and the noise was gone. My husband went to pick it up around 10am and heard the noise again. He took one of the service men for a ride and they heard the noise three times. The service man said to leave the vehicle and they would look at it. Around 1 pm, my stopped back by to see if it was done yet. Vehicle hadn't been moved and the lady at the service desk said they only allotted an hour for my vehicle and may not be able to get to it. I called around 215 to see what the plan was. The lady told me it was done and could be picked up. My husband went to pick it up at 3 pm and the vehicle was still on the lift. He waited until 4 and it was still not fixed. Left the vehicle for the afternoon and night for them to look at. On Friday, Sept 1st mid mornings, I called to see the plan. I was told that no one was able to hear or locate where the noise was coming from. Around 4pm that evening I received a call saying it was the left rear shock and that the shock and hardware was ordered and would be in the next day on Saturday but they wouldn't be able to get to it until later the next week, with Monday being a holiday. I was told it wouldn't hurt to drive it so I could pick it up if I wanted. I was already gone for the holiday weekend and told them I would call on Tuesday to make a plan. Called Tuesday morning and was told the parts were in and it would be fixed later that afternoon or the next morning and someone would call me when it was done. Heard nothing Wednesday morning so I called multiple times with no answer or machine to leave message. Finally at 12 noon, I was able to talk with someone whom told me that "it appears the left rear shock and hardware need to be replaced and they were waiting on the parts." Informed the man in service I was told the day before that the parts were in. The man told me everyone was at lunch and he would put a message into dispatch and if I didn't hear back by 130 pm, to call back. Playing phone tag is completely inconvenient when my husband and I are trying to work. By 1 pm they called my husband and said the vehicle was done. My husband picked it up and drove it home, and heard the same noise. After doing some research online, it appears that when one shock is replaced, the other side should be too. I called service, no answer, this time there was a message machine and I left a message for someone to call me back. No one called back so then again, the next day (Thursday) I called multiple times before I was able to talk with a live person. When I told the lady in service I was still hearing the noise and asked why they didn't replace both shocks she told me "warranty only covers one to be replaced and that there was nothing grossly wrong with the left shock but that's where they had pin pointed the noise to be coming from." So my question is: why fix something that is not broke? And why would you think the noise would be fixed?? Having one vehicle, both working full time, with kids in school and sports, this has been completely Inconvenient. The lady in service told me it sounds like I needed to make another appointment and need rental at this time. Later that day, someone had reached out to my husband (whom was very nice and apologetic) saying that she had "received a nasty email from service, saying that the vehicle was still not fixed and we weren't happy." She told my husband that it was be scheduled for Thursday Sept 14th and to be there by 730 am
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March 2023 by Jason P.
Central Maine Motors knowingly, put a wrong upper control arm in my 2008 Chevy suburban which caused tire where and my lower ball joint to fail which they refused to replace and charge me to grease it and told me that it fix the issue. I then drove it down to the Kmd Service Center to have them look at it to make sure there was no more play and there was. So they knowingly, put the wrong part in my vehicle, and then lied to me saying that they fix the issue. They charged me $70 to put grease in the ball joint. That was no good. Central Maine Motors will never touch one of my vehicles ever again. I've spent thousands of dollars there they're supposed to be better than everyone else but they're not if you want your work done right take it to Randy at Kmd Service Center.
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March 2022 by Elaine Draper
I purchased a 2020 RAV4 from CMT. So far I've only needed the routine scheduled maintenance but they are very courteous. Since I work full time, it's important to me that they have been extremely accommodating. Thank you CMT.
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January 2022 by John Soule
Perfect. Darrell had me in and out quickly. Thanks
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December 2021 by Jim Nelson
Quick efficient quality service. Excellent coffee!
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October 2021 by Sue Haines
I just bought my first car from Central Maine Motors. Tyler was excellent and extremely helpful. There was no pressure and lots of support. Many thanks
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October 2021 by Frances Fisher
I have been going to this Toyota center for over 15 years. They have always provided EXCELLENT service. Very knowledgeable and professional. Thanks for all you do!!
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October 2021 by JDavid Shapiro
Honest, accurate service. Same with sales. VERY user-friendly.
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July 2021 by R B.
Go see Matt L. Professional sales - fast efficient will work with you to get the deal you need.
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September 2020 by Mike Loubier
They are extremely professional. They were good to negotiate with and sensitive to time which I think is important.
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August 2020 by Maryellen Dudley Charles
I have dealt with Central Maine for many years, purchasing 2 vehicles from them and referring many others. Today I had a scheduled appointment for an oil change, almost an hour an half later it was finally done. Nothing was said about the amount of time I had to wait until I asked if it was normal for an oil change to take that long, than I get a sorry for the wait speech. Good customer service would have been for someone to let me know after the first hour that’s things were behind. I truly understand that things happen and sometimes there are delays but a quick visit to me sitting right in the waiting area would have been nice. Never again!
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June 2020 by Robert Augustine
I highly recommend it! Such great customer service. Chris Albee is such a pleasure to work with.
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November 2018 by Mathew B.
When my mother and father called to explain a recall notice they'd received, Davis told my mother to "go bake a pie." Isn't that the same thing as, Go F Off? What a sexist pig. Good luck if you decide to do business with these people. Terrible ethics!
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October 2018 by Jane Z.
5 stars in an understatement, this dealership is THE BEST! I moved 3.5 hours away and STILL drive to Central Maine Motors (Toyota) to get my car serviced there. My ex used to take care of all of my car maintenance needs, so finding a trust worthy mechanic was a high priority when I moved cross country from Southern California. It all began with my 50k mile checkup. I was quoted $380 at Toyota of Nashua (in NH) and when I went to Central Maine Motors they charged me something like $70. I asked how there could possibly be such a huge spread in quotes. The service tech explained to me that most cars come with a checklist of recommended things to be done at 50k, but my car only needed some of those things. For example, I didn't need a new air filter yet (I ended up not needing one until 70k) but essentially, they don't recommend fixing anything unless it shows signs of damage ... IMAGINE THAT?!? Not only that, for larger jobs like replacing my front brakes, their quote came in $200 less than the dealership in Massachusetts right down the street from me. Worth the drive, especially in Fall. Integrity and world class customer service, I really couldn't ask for more. Additional notes: I've used their shuttle service- super convenient! I've stayed in their showroom waiting for service - coffee, snacks, WiFi. Literally, every single person from scheduling to service to the owners, Chris and Charlie (who I interacted with via Chamber, Rotary Club, etc.) I've interacted with has been an absolute pleasure. THANK YOU, CENTRAL MAINE MOTORS!
