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May 2024 by Monica Kelly
The lack of sufficient associates in the store and the fact that they only display high-end printers and ink. I wanted. a bare-bones black and white printer but couldn't get an associate to come to the area., because he was covering the cash registers up froont and couldn't leave. I felt forced to buy a color printer, which are more expensive and the ink is outrageous. I returned that printer and went online where I found what I was looking for.
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May 2024 by Michelle Greenleaf
I went into staples yesterday to buy a desk. Looked around for quite a while. Very few had prices on them. I walked to the front of the store. There were 5 employees. 2 at checkout, 3 at service desk. I stood at the front of the store for quite a while and no one asked if I needed help. We were in the store for 45 minutes, without anyone asking if they could help us...the last time I was in there I needed to print some documents. Employee told me I needed to b download their app. It was taking forever, she told me to go outside to download as wifi was better outside. After spending time downloading the app the documents could not be printed by me or the employee, due to internet Between customer service and services you offer(but could not produce) I'm very unhappy.
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May 2024 by Ron Oldfield
Went looking for a desk small inventory, no help from store employees who were flirting with customers and standing at front.
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May 2024 by Keith Dickey
Excellent ??
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April 2024 by Alex Casey
Awesome customer service. I was having an issue printing some copies of my resume to prepare for an interview, and Nathan spent over an hour with me fixing the document
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April 2024 by Takoda Gallagher
Every employee that I encountered was very friendly and helpful
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March 2024 by Joe Smith
Thought this place was for business supplies. They couldn't even order me 100 boxes!
Never more than 2 associates working, never get any help. They are too lazy to check on anything out back. Just absolutely terrible customer service.
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March 2024 by Samantha Henninger
Need to return my Amazon package and they moved the location to the other side of the store. And no one was there to help. There were two employees hanging out by the copy area and a few more in the store. The poor gentleman ahead of me was waiting over 15 mins.
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January 2024 by Niki Nolton
I'm very pleased with the service at Staples in Waterville, I purchased my computers - yes, computers -there, and the guys were very helpful, knowledgeable and polite .. if I need anything else, this is my go to store .. Thank you, for the wonderful buying experience
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August 2023 by Toni C.
I just want to give a shout out to the Dean, Tech Sales Associate, and the entire Staples crew in Waterville Maine. I work a lot from home, writing, along with online Zoom trainings. My laptop stopped working and the General Manager (G.M.), Pamela Rich said to bring it in as soon as possible. I have a number of protection plans with them. Dean was transparent from the get-go, that he was off for the next couple of days. Brady called me the next day to ask questions about my computer, which I thought was very considerate. I wanted to let Dean keep working on it since we had already established a rapport and he was familiar with the issues already. His professionality was spot on: his eye contact, consideration to my concerns, and patience answering all my questions. We call it old school customer service, putting Dean into the "cream of the crop" group of professionals. Pam is the same way and the way she works with her team is a bit magical. She trusts them, listens to them, and works with them for ultimately, the best solution for the customer. My hardrive crashed and I needed a new one, and that protection service had expired. Arghh. Every time I spoke with Pam, she encouraged me to update that plan. I was trying to save for it, but vehicle problems and other financial stuff kept happening, taking away from my savings. I paid for that plan, and should be good to go for the next 24 months. I asked Dean what he recommended as I trust his opinion. Working within my budget, he installed the hardrive, and did it sooner than we expected. He waited until after I arrived, even waiting to take his lunch break. In hindsight, I wish I asked what time he was taking a lunch break, so I could either come before or after. During this entire time, I spoke with a very considerate Associate Lilly, who had excellent customer service skills answering my call and routing me over to Dean. I saw Sheryl in the print department, who's been so helpful anytime I've needed anything scanned, copied, printed or faxed. Eric, the Tech Sales Supervisor has always been helpful and seriously considerate to my laptop problems. When I called this last time, I met Mary, the Sales Manager, who was nicer than you could imagine. Like everyone cares: "Can I help you find something...do you have any questions. Even when Dean was helping me, he conscientiously acknowledged a customer at check-out, "I'll be right with you." In a day and age, where many businesses are still dealing with lasting effects of the recent Pandemic, many have been crippled, put out of business, or still experience staffing shortages, it's disconcerting to say the least. Any business that has its doors open and staff present both during and after the pandemic is such a huge accomplishment, one that shouldn't go unnoticed. As consumers, it would go a long way if we could have a little more patience and understanding for both the employees and businesses that have remained open since the Coronavirus Pandemic. So many have strong opinions about it, but the fact remains that we all lived with federal and state executive orders and mandates. Our local Waterville Staples remained open, for which I'm incredibly thankful for, including Dean, Pamela and the entire crew. :-)
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July 2023 by Marissa M
Had very important tax papers that i needed to copy in order that i wanted to copy one by one so the papers didn’t get out of order and I was made to take the staples out and do them all at once which led to the papers being out of order and it took hours to figure out which papers went with which. The man working was very rude and was more worried about rushing us out the door than making sure it was the way we needed it to be. I’ve never had any trouble before this, so please do better.
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July 2023 by Diane Nelson
Helpful people
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July 2023 by Robert Searles
Very friendly and helpful
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July 2023 by In Gods Arms
You can pay to get copies here.
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July 2023 by Marissa McGraw
Had very important tax papers that i needed to copy in order that i wanted to copy one by one so the papers didn’t get out of order and I was made to take the staples out and do them all at once which led to the papers being out of order and it took hours to figure out which papers went with which. The man working was very rude and was more worried about rushing us out the door than making sure it was the way we needed it to be. I’ve never had any trouble before this, so please do better.
