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May 2024 by Chow Ming
I stopped by yesterday to grab a med and the staff were wonderful. Rebecca needs a raise!
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April 2024 by ripper8423 88
If you try to buy a gift card there they think you're a scammer
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February 2024 by SnD General contracting, LLC (SnD General contracting)
I unfortunately have a few prescriptions here at this pharmacy. Birth control, vitamins and diabetes medication. All of which I want switched back to my original pharmacy in Walmart in Augusta. I’ve called and the Walmart pharmacy has called and gotten no response. This is crazy, I’ve sat on hold for hours and then the line hangs up. This place should be audited for its pharmacy staff. The one pharmacist who is Indian, is extremely rude. I asked if he could give me a rough estimate on how long the typical Prior Authorization takes to go through, his response was “I’m not god, you’ll have to ask your doctor or insurance company”. Like oh okay, I’m glad you enjoy your job sir.
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February 2024 by StarNDylan Karczewski (SnD General contracting)
I unfortunately have a few prescriptions here at this pharmacy. Birth control, vitamins and diabetes medication. All of which I want switched back to my original pharmacy in Walmart in Augusta. I’ve called and the Walmart pharmacy has called and gotten no response. This is crazy, I’ve sat on hold for hours and then the line hangs up. This place should be audited for its pharmacy staff. The one pharmacist who is Indian, is extremely rude. I asked if he could give me a rough estimate on how long the typical Prior Authorization takes to go through, his response was “I’m not god, you’ll have to ask your doctor or insurance company”. Like oh okay, I’m glad you enjoy your job sir.
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January 2024 by Deb Durian
Trying to get ahold of the pharmacy and nobody can answer. I have called 3 times (not back to back either) and all three times no answer. Placed on hold for 15 minutes just for them to hang up the phone. I figured maybe calling towards 8 o Clock, since they’d be closing at that time and shouldn’t be busy…. NO FREAKING ANSWER. You guys are seriously ridiculous. And no I did not call at exactly 8, I called at 7:44 pm. There really is no excuse for this, and you guys should honestly just get out of Waterville if you can’t handle the work load or pick up the phone. I do not understand how people can fill a prescription, when you can’t seem to answer the freaking phone.
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December 2023 by Maddy Lin
Workers were very nice, pharamacy was a bit slow though (similar to the other reviews). I came at a time that wasn't very busy but it still took a decent amount of time to get my insurance processed and for the staff to give me my covid booster despite there only being 1 other person in line.
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November 2023 by Tom V
Came here for my COVID booster. Pharmacy swamped, extremely busy. They had computer issues. I had to wait a bit past my appointment time to get my vaccine, but no big deal, retail pharmacy is extremely difficult right now. People need to be more understanding, I know, because I am a prescriber.
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October 2023 by Carrie Davis
Absolutely worst experience dealing with a pharmacy. No one available for customer service complaints they'd rather just hang up if on the phone or ignore you in person.
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October 2023 by Blakehooper123
Hours don’t reflect what the website says.
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September 2023 by gerard adair
Worst pharmacy ever ! Always takes forever ! They are rude and have no clue what's going on !
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July 2023 by Mary Pletcher
Pharmacy hangs up on you
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May 2023 by Lauren G
The employees are friendly and some know me by name. Clean, organized store. I can't comment on the pharmacy, as I don't use that service.
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May 2023 by T R
Worst experience at pharmacy. I have been using walgreens to get meds for a long time and after today will be asking for new pharmacy. Went to get covid tests I already proved that my spouse didn't have a second insurance the pharmacist came over with attitude and printed paper with his hands shaking saying well I'm not trying to keep your meds from you. Um sir I told you I already had the insurance cancel the old insurance it was updated instead of him wanting to confirm he wanted to argue and yell at me.he gave me a number to call had to call 3 different people to update it once again. For them to refuse to give me what I went for after waiting over 45 minutes. Instead told me to come back tomorrow or the 27th. Clearly he could've put it through because the lady from maine care said he could push it through since the last time I picked up tests was 3/24/23 . But they wanted to argue and lie when I have the papers at home. I guess He was just trying to prove a point that he was right when he was wrong. So I will be there bright and early want his name cause I definitely will be reporting him to customer service for how aggressive he was. Absolutely disgusted hope he gets fired
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March 2023 by Rachel McCaffrey
Pharmacy has had me on hold for 20 minutes. Everytime someone picks up they put me on hold again. I tried to refill a prescription with the automated voice thing but it kept sending me to a pharmacist just for them to not answer. Im about to switch to CVS.
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March 2023 by Emilie LaFreniere
Less than one star, if I could.The absolute WORST PHAMACY I have ever been to. I have never had so many problems picking up a prescription in my life. The pharmacist Sid is completely unprofessional and thinks he is god, and actually refused to listen to my doctor (who okayed him filling my prescription) PURELY out of spite. Save yourself the time and energy and do not give this facility your time or money. They are totally lacking in empathy and would rather make people sick from not having their medication than admit they're wrong in the first place.
