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March 2024 by Richard Vix
No review can express how grateful we are to Steve & Wendy from Wen U Need Us. Our experience with U-Haul this time was a nightmare from beginning right up to when we drove in to drop off the truck, opened the (horrific and troublesome) app and it mysteriously changed the drop off location which would have cost us more time, gas and also put us over in mileage. By now, with everything going on, we were at our wits end. Thank God we called the cell phone number (which, by the way, is available 24/7) and NOT the U-Haul number. Steve answered and changed everything. He was calm, upbeat and extremely helpful. He put our minds at ease that we wouldn't be hit with any unexpected fees, he corrected whatever the problem was with the drop off location and we were out of there in literally under ten minutes--a far cry from the more than an hour to pick it up and wonder what was going to happen when we couldn't finish the pick up process on the app. With Wen U Need Us, we had a receipt in our inbox within 20 minutes and everything was fine thanks to Steve and Wendy. If we could only deal with them, we would be U-Haul customers for life.
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December 2023 by Daniel Richman
The best of the best.
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November 2023 by Benjamin Cook
Convenient, quick and simple and super nice people. Rough truck though. I'd rent there again but I've learned to make sure doors work properly before I leave a lot and load the truck and I won't accept one again that has transported so much pot that the entire interior- front and cargo area, smelled incredibly strongly of marijuana.
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October 2023 by Dleary1
Simple pickup and drop off. The owners were helpful in choosing the best rental plan. Will use them again.
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September 2023 by Joana Brito
I was contacted via text and told to call the facility to discuss my upcoming rental. I did not call the number that texted me. I called the business direct. During my call I was offered the ‘discounted’ rate of $1.09 per mile instead of the $1.29. We did not discuss Safe Move insurance. I thought how thoughtful this location was to offer a better rate. Unfortunately for me I did not read the rental contract before driving off. My rate was the original $1.29 per mile and I was additionally charged for the safe move insurance which I intentionally declined upon reserving. I would not recommend letting the business contact you to “update” your reservation. Though it may seem extremely helpful it’s not what you’re being told. Always verify, let my mistake save your money.***UpdateI have since been contacted and the order corrected. This location goes the extra mile to provide superior customer service.
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September 2023 by Shane McGarvey
Fantastic customer service. Clean and reliable trucks with an easy pick up and drop off location.
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February 2023 by Jan Rising
Fantastic customer service like you rarely experience anymore. Great communication and friendly experience throughout. More like renting a truck from your best friend than from a national corporation. Highly recommend!
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December 2021 by Paul Devlin
Tremendous service and great personability. Despite a series of changes in my plans, Steve accommodated with grace, humor, and effectiveness.
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April 2021 by Jason Kurr
Pleasant friendly fast service. Need to rent u-haul this is your place ??
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November 2019 by Roger Whitten
Good people
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March 2019 by ashley knudsen
Great service
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September 2018 by Sharon Deans
We rented a truck on line and the reservation got totally messed up. I made a call to Steve and he made it more than right for us.He took the time to be sure we had a truck and trailer for our needs. Listening to what was needed. We would MOST definitely rent another truck and trailer from him.
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June 2018 by Rob Milliken
Timely, great place to do business. We will be back
