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November 2023 by Jenny Campbell
I would 100% Not recommend this hotel.I rented 2rooms for my family for a wedding that we were part of. Check in time is normally 3pm but bc we were in the wedding we needed to be in the room by 11. We offered to pay for an early check in and the owner was very nice and told me that it was ok without a charge bc the rooms were not rented the day before so they would be avail. any time we arrived. We told her it would be 11 or a little earlier. She said no problem. We arrived at 1035 the entire hotel was locked as if closed. The main office u could see inside, no one at the desk and all the lights out. We rang a doorbell and waited. A couple min later a lady came to the door looking very confused& irritated asked how she could help us. I explained that we had 2 rooms rented for the night that we had spoken with the owner who told us it wouldn't be an issue to come and check in early. She very rudely told me that that was her &she had said we could check in at 11am as a courtesy and not before. I said oh ok...so we will have to wait? she said yes and bc the rooms werent ready. (on the phone she had said the rooms were not rented anyway so I thought it strange they weren't ready)We drove 4 hours to get there and had two sm. children in need of diaper changes and really just needing the room so We explained how far we just drove and wanted to know if we could get some food or drinks as there was a restaurant there in the main office but she said they were closed and would "just have to wait" she then closed the door in my face and locked it! She didn't even invite us inside to sit down in the lobby so we just had to wait outside in the parking lot. We waited until 11am exactly and no one came to the door to get us. Someone drove inthe parking lot and asked us how we were doing We expressed we would be doing a lot better if we could get into our rooms. Turned out the ppl were some kind of Co owners from another hotel and were there to do some work in the location. The woman went inside and found the original women I spoke with and discussed us waiting and we were promptly let inside where both of the women waited on us. The woman who let us in was super kind and was friendly with my children while the owner I believe whose name is Penny looked very annoyed by our presence. She gave us our key and signed for our room we thanked them and left.When we got back outside we saw where the rooms were & realized that no one had entered either room the entire time she had us waiting outside bc the rooms"wasn't ready" so she had us wait for no reason..? We know no one had entered bc we were made to sit outside and wait and the rooms are directly in front of where we parked, and the hotel is very small. Upon entering we could see the room was in rough shape. It smelled badly. There were large stains all over the carpet everywhere. It was cold inside. The bedding didn't match underneath which is fine just found odd. Upon looking around I could see the shades broken& missing panels so there was a lack of privacy bc room was on the ground floor. There was dirty stains on some of the blinds as well along with some, what I assume anyway, was dried food on the walls. The vent in the bathroom was absolutely filthy with major dust built up looked like it hasn't been cleaned in a year at least. The other room was much in the same condition. The internet did not work either and when i went to ask if they had it they said the town had lines destroyed a few weeks back and the internet wasn't working right since then. So I was unable to do some work I needed to do in my down time there. The kicker to all of this was that there was no heat. It's October in maine and the law is that heat can't be below 68. There was a nice heat pump in the room I noticed at arrival so assumed we would be good. So we got ready and left for the wedding. When we returned everyone got ready for bed and it was cold so we attempted to turn it on. There was no remote or way to turn it on at all.
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October 2023 by Philay D.
This is my first time in Van Buren. The town is very small but very beautiful. We are visiting family and this is the closest hotel around unless we wanted to cross the border to Canada. We checked in Around 5:30pm or so but no one was at the front desk they called and said that they will leave our room key on our door.. .. unheard off because anyone could have gone in our room. The room smells with strong odor of chemicals. The shower walls has black mold and the shower drain was clogged, drain very very slow. I could not sleep because the toilet was running (loud) and there were all kind of noise. We checked out around before 11am but the they said the office is closed by 10am and to leave the keys in the mailbox behind us . Since we didn't want to drive to Canada we asked if there was a newer room but she said that they won't be back for a few hours. What!!! Come on!!! Who runs a business like this. Very disappointed!
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October 2023 by George Higgins
pet friendly but you have to take your dog with you everywhere you go. Wanted to get dinner with the family but couldn't because they informed me that pets can't be left in the room. So if you have a dog you need to take them to dinner with you..Otherwise the staff were professional. Friendly. They're working on updating the place. I'm more of a person that likes to have more amenities nearby.. but if you're a hiker or running the trails this would be the place..Rooms: Getting updated.. they're trying..
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September 2023 by Dustin Britt
I have no complaints whatsoever regarding the hotel as a traveler. The rooms are quite pleasant, offering a nice view. The grill is also commendable, and there is a comfortable sitting and relaxing area available.Thanks Aaron.
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September 2023 by Andy Bruinewoud
Exceptional value. Clean, spacious room with wifi, fridge and microwave.Rooms: Very clean, larger than you'd expect. Lots of electrical outlets.
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June 2023 by Glen Laplante
Only shortcoming was no bread or
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May 2023 by MaryL Bradstreet
It's a good place to be when you're arriving tired and you need some peace and quiet.Rooms: The bed is super comfortable, but only 2 pillows are provided, and no kleenex is available.
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December 2022 by Nadeane ellicott
Very friendly staff , rooms need to be updated, but clean.
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December 2022 by caleb routh
Super customer service, excellent prices, clean rooms, and friendly and helpful staff.
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December 2022 by Tammy Hulse
AND it was starting out as a good movie too!!! Figures!!! I'll keep trying!
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December 2022 by Alejandro Mendoza
Beautiful hotel with profesional staff.
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December 2022 by Malinda Achorn
Very nice and
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December 2022 by Mark Sewell
Came in late, Randall was one the spor with a room for my wife and I. He was very helpful, full of info and helped us get settled. Clean rooms, quiet, will recommend to friends.
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December 2022 by Megan h
Awesome staff, awesome experience, clean rooms, amenities, theyre there for you for anything you need!!! Stayed here for a week after traveling through half the US and this is my fav hotel out everywhere we've stayed.
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December 2022 by Marge Walker
Out of the way but had a good time. Staff was great. Small town but friendly. Beautiful surrounding countryside.
