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April 2024 by Ash Riddleson
BUYER BEWARE, TERRIBLE CUSTOMER SERVICE AND WAS CHARGED TWICE
Literally the worst experience I’ve ever had with a paint store.
First off, DO NOT purchase ANYTHING for online pickup. They will charge you twice. Oh! And you need the card you purchased the order with. Even if you have a picture of your ID and the confirmation email with the confirmation order- at least, Matt, the store manager didn’t. The woman at the front was trying to help, and he was talking over her. So he wasn’t just rude to me, he’s rude to his employees in front of customers- which makes me wonder how he speaks to them in private.
Anyway, this means, if you’re driving up from somewhere that’s 40+ minutes away, you’ll have to drive BACK home, just to turn around a few hours later to pick up the paint. Because they’ve already charged your account the first time when you order online.
After coming back, I had to wait for my mother to get out of work (she has a broken hip, and is elderly- this is the last thing she needed after getting out of an 8hr shift) so she could come up with me to get the paint, because Matt didn’t believe that I was me, since the pickup was under my name not hers. I was just trying to prevent her from coming to the store because it’s such a drive and it really hurts her to be in the car. I would have tried to explain, but I’ll admit that I got absolutely animated after being refused the order the first time.
After we drove there yesterday, the young woman at the cash register clearly didn’t believe us that it had charged her card, even though we showed her the bank statement. So, she had to have ran my mom’s card through the computer system.
Which means, when she woke up today her bank account was as negative $5. This is my ELDERLY mother I’m talking about. She relies on the money in her account especially since she’s on a fixed income.
She called the store today, and Matt answered the phone- the manager who started all of this by not believing the confirmation email. So I guess we’ll see. Because this means that my mother was charged $1260 for a $630 order.
Matt, it’s in your hands now I guess. Good luck. I know we’ll never be back in your store. I just hope that you can make it right. I’ll absolutely be telling everyone I know to avoid you and your store like the plague.
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April 2024 by Randy
I’ve had great experiences with two other customer service reps here. The manager especially has been great to work with. The girl we’ve seen there the past few visits has been dismissive and rude. She would not help when we explained that we believed she made the wrong paint for us. She actually blamed us for using an employee discount even though it was attached to our own separate profile. And when we came back to purchase ceiling paint she must’ve recognized us because she made eye contact and seemingly purposefully never acknowledged us while we stood at the register 5 feet away ready to check out for exactly 10 minutes before walking out and going to Brunswick instead.
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November 2022 by Jon Anderson
Excellent customer service, great deals on premium paints and supplies, and a squared away store. I’ll keep going back to S-W instead of the big home goods stores.
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August 2022 by Bill Strauser
Specialty paint and supplies
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April 2022 by Jon Anderson
Outstanding service, quality and product!
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January 2021 by Valerie Lovelace
Topsham's Sherwin-Williams store has friendly, helpful staff. Top shelf customer service...and, of course, super high quality paints. One can't purchase certain of their formulas at Lowe's...get the best by getting it direct!
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January 2021 by Peggy Schick
Great product. Best paint. Excellent color selection. Excellent customer service.
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November 2020 by The Uptons
The store manager Justin goes above and beyond; this man embodies what good customer service is and is the reason we will always return to the store.
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August 2020 by Shirley Humphrey
The staff here are excellent, very knowledgeable and take all the time necessary to help you choose the best product for your application and explain how to use it. I've learned a lot from them. The expertise, availability of their time, and warm professional demeanor makes the higher priced products worth it. My go-to place for paint and stain.
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August 2020 by Don Herbert
Very helpful and courteous service!
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June 2020 by Ken Kowalsky
Excellent customer service. For that alone, I’ll be going back. Too soon to talk about paint quality. It’ll take years to judge the paint’s long term performance.
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March 2020 by ron dube
Very slow service. It took me almost 30 min. To pick up my order,and it was all ready.
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February 2020 by paul trottier
Its the best paint, but the customer service is excellent.
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January 2020 by Alexander Wytas
Justin was incredibly helpful, knew the painter we used on our home by name. Was able to look up what the exact shade of paint we needed was. Fast and efficient. Great experience.
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January 2020 by Meredith Sherman
Best paint around and friendly, helpful staff!
