Shepard Toyota is a family-owned dealership with over sixty years of experience serving Thomaston, Rockland, and Rockport, ME. Known for their friendly and welcoming atmosphere, they aim to make the vehicle buying process smooth and enjoyable. Customers appreciate the supportive staff who treat them like family, whether they are purchasing a new Toyota, a used vehicle, or seeking assistance for service needs. Many reviews highlight the quick and efficient service, particularly in handling unexpected issues. For instance, a customer with a flat tire received immediate help, while another with a dashboard warning was seamlessly provided with a rental car and constant updates during repairs, showcasing the dealership's commitment to customer care. The sales team has also been praised for their responsiveness and ability to find the right vehicle. One customer successfully traded in their old car and drove off with a new RAV4 in just a couple of hours, benefiting from excellent financing options. Overall, customers express high satisfaction with their purchases and the attentive service, making Shepard Toyota a top choice for buying a vehicle in the area.
I recently got all 4 tires and alignment handled here, as well as a control arm replacement. I prefer to have my vehicle serviced at Shepard, for the quality of service and value of the work they provide. They even gave me a loaner vehicle for the weekend, truly grateful. I wouldn't go anywhere else.
June 2025
'Hospitality' a word the team should investigate - specifically the lady that answers the phone in service. Made me feel like a number. I've moved on from this location. Too bad as the people that do the work behind the service desk are good people; hence the 3 stars instead of 1.
June 2025
Awesome staff great service got the vehicles me and my fiance wanted highly recommended.
