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May 2023 by Mike Wood
DO NOT GO SEE SHAWN FOSTER going to make this really short I don't know how he still has a job with them
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January 2023 by Mike Chanler
Disgusting company with misleading marketing promotions. Would not trust them to make me a coffee let alone repair a car.
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August 2022 by Robert K.
Briana in service is very rude was unable to assist me when I called. After talking to other colleagues it seems the wealth and publicity of her father is speaking to her to much. I wouldn't recommend this business to anyone seeing family is more important to please than customers. for an example, I witnessed with my own two eyes, she denied a customer a loaner car. poor lady was crying all over service and what did she do? She kept saying saying no. I thought they were all about building relationships. However someone walked in and seemed to know everyone got a loaner no questions asked! Looks like they built a good relationship with them! If you're seeing this from a third persons view doesn't seem like they live to that presidents award they always get you'd think their customer service would be impeccable. as for the lady who got denied a loaner car i'm so sorry you had to deal with this.
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May 2022 by Wendy W.
This review is for the service dept of Yankee Ford. I was very satisfied with the work they did on my car and how I was treated.
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December 2021 by Spicy S.
The worst car dealership I've ever been to , the most racist customer service representatives. They had me wait for three days to tell me that the vehicle I was looking for was sold , while I was on site . worst Place for anybody black ,
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July 2021 by Melissa O.
Don't waste your time here (Yankee Ford-South Portland). This may be the worst Ford dealer (or any "professional" car dealership we've ever stepped foot into). The GM was extremely rude and condescending. He made us feel unwelcomed and acted unprofessional. We made an offer on a vehicle that was less than 4% under asking price and he rudely declined and turned his back on us muttering about us as he walked away. There were SO MANY other ways to decline the offer. We had done our homework on the pricing, so we were making a fair offer. To us this was so unprofessional and no way to treat a potential customer. I'm very glad this happened early in our experience so that we know because we would not want to do business with "management" who behaves in this manner. No thank you. We'll gladly make our purchase elsewhere. PS: we're not first-time car buyers. We have experienced incredible service in most interactions with other dealerships. What a shame. We will have to make sure our friends know about this as well.
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February 2021 by G C.
I went in with a pull tab game sheet saying I won something. It had three red cars on the winning tab. It appeared I had won a snowblower on the prize legend on the left. A pushy salesman walked over and asked if I was ready to buy. I said I was not, I'm not a compulsive buyer. He punched the flyer number in the computer and told me to click the spin button to see what I won. Then he said to follow him, like he knew the prize before it even stopped spinning. And what did that have to do with the prize tab? He reached into an office with a bunch of salesman sitting around and handed me a $2 bill. He never asked me if there was a vehicle I was interested in, which there was. I told him I'd like to look at the new Bronco out front. He said it's open, which I did sit in and check out. I read all the bad reviews, and agree. Employees standing outside smoking, the sales room with sparsely scattered desks looked like a warehouse atmosphere, sales people not especially anxious to greet a potential customer.So I took my $2 and on my way out happen to catch a younger salesman Sam, more eager to have a conversation. I told him I checked out the Bronco and asked if it was available with a manual transmission. He enthusiastically told me no, but there is a bigger Bronco coming out this Summer with the manual TRA option. I hope Sam goes to a different Dealership where his type of Customer Service and knowledge of vehicle options will be valued and appreciated. I will not be buying from Yankee Ford. Thanks for your help Sam.
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February 2021 by Andrew S.
Customer service is subpar. Here are examples: 1. Parts not being in stock when appointment scheduled a week prior to2. Their words "twenty minute repair" - I was there on site for almost 2 hours with no update3. Salesperson Chris called me regarding my complaints - I returned his call and never heard back. 4. In purchasing the vehicle, there was a vibration which they said they would remedy. I found out it was a bent rim on my own. Todd's "olive branch" was for me to pay $550 on a new rim. Again, they said they would remedy it. I went to Yankee based on a recommendation from a friend who stated how professional and responsive they were, obviously my friend is delusional. Lol
