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June 2023 by Lorna R.
I made 2 trips into Verizon this week after getting frustrated with their online agents. I think my multiple phone lines upgrade was too many questions. Anyhoo the first guy I dealt with was actually very helpful and gave the info I needed in clear, concise way and I walked away feeling pleasantly surprised, but when I went back with one of my teens to actually do the upgrade I got more a stereotypical pushy sales pitch from another salesperson. They make it sound so affordable, but everything is an add on that they make you feel like you are nuts to pass on. Instead of asking you if you want to buy one of their overpriced phone cases, they ask you "which one can we put on your new phone?" Look, I understand they are there to make money and upsell, but the experience left me feeling like I just I just left an aggressive car dealership. If you are going to go in there, be prepared to "stick to your guns" so to speak.
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September 2022 by Chad W.
Horrible customer service. Wife came in and wanted help transfer her number to new iPhone and she is a Verizon customer. They told her to call a number and set her on her way. No help what's so ever. It's a shame because she was going to upgrade her plan, and adding a few lines. Now seriously considering a different carrier.
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September 2022 by Stephen G.
Very disappointed with Verizon customer service and approach. With the impending shutdown of the 3G network, my parents needed to get new phones. Verizon's only solution was for them to get a new phone with 2 years of payments and a corresponding credit. If they had to cancel service before the two year term, they would be responsible for the unpaid balance. They just needed a simple flip phone! Verizon offered no alternative solutions. To add insult to injury, Verizon made it very difficult for them to port their number to a new carrier! Finally got it done and they are now happy with a new carrier at a much lower monthly rate. Shame on Verizon for attempting to use the 3g network shutdown as an opportunity to take advantage of seniors!
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March 2022 by Jona P.
Horrible customer service. We had an appointment and still waited 30 minutes while 3 of the staff members stood around talking. The manager said they could not help set up our phone or transfer apps. The team member, Coke was nice but again told us he couldn't help us transfer our devices. And then to top it off, we left my sons jacket at the store we could not call because they do not allow phone calls and we were told that the jacket is gone and potentially stolen by the cleaning company? Unacceptable. I'd be embarrassed to work there.
