“Jacques is an amazing human being. Helped us to select a very nice wine to celebrate our 50th Anniversary trip from NYC to Portland and treated us like royalty.”
“Great prices really play employees are very well known in the Smoke Shop cuz I go there every week and get stuff overall I recommend this to anybody that wants to get cigarettes for a discount price they also have a marbles rewards sign-up program that you can sign up with your email account and give you discount prices on marble cigarettes and marble cartons of cigarettes”
“My husband is a patient at Maine Medical Center, and I am here in a local hotel for a few days. I brought my vape but forgot the juice. I'm also very new to this vaping thing in my effort to get away from cigarettes. Anyway I spoke to Jake at Portland Vape who answered all my questions. The product he suggested was just exactly what I wanted. I just really appreciated the personalized service and patience with me. Thanks.”
“Extremely helpful and friendly staff, especially the resident staff dog Ruby. Seriously they're lovely people, never had anything but a wonderful, professional, and prompt experience there. Great prices and a great selection. Also a good little boat beer fridge with constantly changing options for those of us of the island persuasion.”
7:30AM - 6PM
579 Congress St, Portland“I want to go ahead and commend both CJ and Julie today on going above and beyond to do such a simple act of kindness, but something that brought tears to my eyes. Something that you rarely see nowadays. People are so quick to complain, and then tell five other people how terrible their experience was but how often do you see someone to recognize a member experience they had? These two are the dream team. Smiles, positivity, and good energy fill the store As soon as you walk in. CJ was a saint and extremely patient with my fiancé and night as we went through almost all the torches. Very educated and knowledgeable and so kind. Long story short, I was $1.06 short, which I had in my car on this cold day. It was parked way down the street so it felt.. I was about a dollar short from my total. Julie heard me from the back and said to me without any hesitation that she would cover the dollar and six cents, I’ve never come across such extraordinary customer service. These situations may be small to some, But can change a persons entire week. Now I’ll make sure to go ahead and pay it forward, because you never know what someone is going through. Or how such a small gesture can affect someone’s day. I will forever remember this experience today and make sure that cigarette shopper on Congress Street is my one stop shopping for all my smoking needs”
“sally is the sweetest person ever !!!! i am new to the area and needed a new home smoke shop, my first visit i concluded i had found my new fave shop. products are wonderful, wide variety and extremely fair prices! it’s nice there’s an ATM on site too. as a woman it’s so nice to see a women owned smoke shop! it allows a safe, comfortable, and wonderful shopping experience, and i always look forward to speaking to sally whenever i’m in! strongly recommend this place to any and everyone”
“Freak Street has the friendliest service and their hats/shirts are less than half the cost of the gift shop two doors down. I would definitely return here for Portland, Maine memorabilia. They also do screen printing if that's what you're after.”
“Found this place while I looking for someplace else. Stopped in for a couple beverages and snacks. Was impressed on how clean, organized and fully stocked the place is. Joe’ s has become my go to for drinks, etc. I’m going start trying the sandwiches soon and offer my specialized reviews.”
“This is THE BEST STORE!The owners and staff are so very nice, polite and very friendly!It makes me very happy when I'm remembered, even if I haven't been there for a while. I always buy my menthol cigs and use the E-coupons from American Spirit with no problems. Other stores are fussy and they try to make excuses, so you don't use them. This saves me $$ and time.The prices on beer and wine are so very good and fair! I like how they display unusual and novel wines and spirits. You never know what you will find!!!They are close to Hannaford and Market Basket, but I always stop there before food shopping. Soooo worth the trip!I like the way they encourage customer loyalty by competitive pricing and super customer service!I'm glad they are there, and I'll be returning when I'm in Westbrook!THANKS, GUYS!!”
“I don't often leave reviews, but I feel this place deserves the recognition! I'm not from the Portland area, this shop was recommended to me when I asked about finding a vape in the area (I had previously tried 2 other places!) It wasn't until I stopped here that someone was KIND ENOUGH to ask me what I was looking for exactly and realize I was clearly from another part of Maine ? she was super sweet and sent me in the right direction to find flavors, and the only one decent enough to even tell me Portland has a flavor band (which I couldn't believe!) So their customer service was top notch, and as someone from out of town, I truly appreciated the help and kindness!”
“Visiting from VA and I was lucky enough to stumble upon this shop while looking for vape juice. I ended up snagging the PERFECT bowl for my piece. Love the glass brands and artists they stock, their selection and service stands out a lot from some of the other local shops I stopped by while in Portland too. The lady who helped me was extremely welcoming and helpful, not sure if she's the manager there but she's excellent regardless ?”
“I love this shop and I always get top tier service. You always have what I need and the price is better than other places I’ve been to. The biggest thing for me is how nice the staff is. I always feel a little self conscious because I don’t know all of the vaping lingo, but they always know exactly what I’m asking for and have even said not to feel self conscious about how I say it.I am always happy to leave a tip as well. The only thing about the tip screen, it gives different options like “10% - great service” or “20% - best service ever!” The thing is, I truly always feel I’m getting the best service ever, but don’t necessarily have an extra 20% to tip. To anyone who has waited on me here: you gave the best service ever regardless of the amount I tipped and I appreciate you for helping me and being so kind <3 See you soon!”