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August 2024 by Rachel Costa
Efficient, polite and kind I have a great experience every time I go!
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August 2024 by Who Cares
Don't go to prompto unless you want you're drain pan stripped out or a cross threaded drain plug. Also there Sunoco oil is recycled oil. That's why there prices are so much cheaper. Think about that before you put it in you're car people.
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August 2024 by Angie Grover
I go out of my way to go to this location. They make me feel comfortable and always good for a laugh while waiting. Very professional.
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August 2024 by Mike Kennedy
I get all my oil changes here. Quick service and great staff
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August 2024 by Emily Sorensen
I am not originally from this area and this was my first time going to Prompto. I usually go to Walmart to get my oil changed because it’s cheap. Not only is this place cheaper, but so fast!! I really was in and out within 10 minutes. All the workers were so friendly, and they actually had enough people staffed to offer such a quick service.
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August 2024 by Orianna Clark
Prompto in so. Portland is where to go to get your oil change. Quick and friendly service and reasonably priced for synthetic oil.
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July 2024 by Marilyn Ridley
Quick, reliable service. Friendly and courteous. Easy in and out. Stay in car, no push for extras. My new go to lube service!
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June 2024 by Dan Smith
It was quick and efficient. Not a long wait. I only had one issue where a piece was not fully secured, but that was taken care of right then.
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June 2024 by Larry Benner
They were fast and courteous. However, they did not tighten my drain plug. My parking lot is a mess. I lost two quarts of oil. Plus, I am now missing the access cover for my oil plug and filter. No attention to detail. I can't recommend this location.
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June 2024 by ALEX PETERS
Prompto put the wrong oil in my 2015 Audi Q5. Vehicle requires 5W40/0W40. They used 0W20. Called a friend who works in a dealership parts department, and was told to turn around and go back immediately as this could cause catastrophic damage to the vehicle. The associate changed it out no problem, but not even as much as an offer to refund the service. Audi engines can be extremely temperamental, so to not triple check that the correct oil is being used is absurd.
UPDATE: The district manager did call, and offer a refund check be mailed, which I do appreciate. As I explained to him, that doesn’t change the fact that I now have to be concerned with whether my car will have issues caused by this down the road. I do give credit where credit is due though, and I appreciated the call.
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May 2024 by Rachel Spanos
Fast service and kind people
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April 2024 by Daniel McCue
Do not use this company they damaged my daughter's car and refuse to cover it. He posted on social media that in a private conversation I threatened the shop. I threatened to file a lawsuit But to disclose comments of a private conversation you can see what kind of people you are dealing with. This damage was verified by an independent mechanic. Of course the company is going to say the looked into it and found it was not there fault. They also broke the electrical connector when the damaged the plastic. The charging system worked when the car was given to them to change the oil. And to make false claims of what the costomer said shows you who you are dealing with.
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April 2024 by Tyler Strout
This place is a complete joke!
They didn’t fill my girlfriend’s oil just drained it. It cost her $7k for a new engine and they took no responsibility. Still an ongoing fight
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April 2024 by Chris Savage
Went for an oil change and the had a lot of issues getting my oil filter back on. In the process they broke my alternator. I had to take it to a local shop. The local shop owner agreed that it was broken by prompto. Promto denied breaking the alternator and would not pay to fix it or honor their work. It is now costing me 900$ to fix my car. So just know if you get your oil changed there you risk having to pay hundreds if not thousands to get your car fixed.
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March 2024 by Linda Leppanen
Pleasant staff, quick and value priced. Thank you.
