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November 2023 by Cheryl B.
I have had my 2017 Forester in to Pape for service several times. i have always had excellent service. Yesterday, I needed a new battery and Nathan came out to me to tell me the cost and I approved the cost. When I was paying for my service, Nathan gave my keys to another employee to bring my car inside for me. I do walk with a cane and this was very much appreciated. I will never go anywhere else for service. It is worth the price for the excellent service. Thank you Pape Subaru for excellent customer service.Cheryl Barter
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September 2023 by Averyl Hill
This review is for the service department and not sales.Tanya, the service manager, is fantastic! She will always do her best to get you in as soon as possible. She really listens, explains things in a friendly and concise manner, and recently really went above and beyond.There were a couple of times over the years that we were unhappy with the service we received but no place is perfect and in the end they or Subaru made it right.
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August 2023 by YITSUNG CHEN
We drove from NY to ME for the New England Forest Rally event in July. On the way back we noticed a loss of engine power from my Subaru STI. We scrambled and found Pape as the closest Subaru shop, and wanted to assess the situation. It was a Saturday, and Tanya informed me it would be hard to get me scheduled/serviced as they have limited techs on the weekend, She suggested not driving the car anymore and mentally prepped us to leave the car till Monday. Because of our work schedule, we HAD TO get back to New York the same day. Tanya suggested us a diagnostic test, so we had least know what is wrong. Turned out to be a simple ECU glitch, and after flashing the remapping the ECU, the car was back to normal.Tanya was extremely helpful and considerate and we truly appreciate her help and service. We want to express our gratitude for her relieving our worries and getting us back on the road safely. We are from NYC, but if we live in Portland, ME, I'd definitely make this my go-to service dealer. Great service with great example of real empathy for the customers. Highly recommend! Thank you Tanya!
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August 2023 by Leigh Mastin
$90 for an oil change, no thank you!! I stated multiple times I was there for JUST an oil change. They still tried to upsell me on additional repairs. One particular “gentleman “ (who I’m assuming heads the service department) comes out and pulls up a chair to sit down with people so that he can get all personal and give this apologetic diatribe about what your car REALLY needs. I noticed this behavior was accentuated for female customers. I’ll give him credit in that I’m sure he gets this particular dealership a whole bunch of extra money for the upsell. I will be changing my own oil in the future and finding a different locale to service my car.
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August 2023 by S
They managed to take over three hours to do an oil, rotate and state inspection on my vehicle. It is absolutely absurd for that to take so long.
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May 2023 by A. Hoyt
I recently bought a new forester wilderness and am completely satisfied with my purchase experience. The gentlemen at Pape Subaru made me feel comfortable and confident in the car I chose and I did not feel pressured in swaying my decision in any way or like they were trying to sell me extra unnecessary things like I've had at other dealers. Extremely happy!
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April 2023 by Bill Brennan
As I was driving my 2006 Subaru Outback in South Portland, I realized that the repeated gremlins for the used car were acting up, again, but more seriously. I drove the car to Pape Subaru and was greeted by a pleasant salesperson, Danielle Marquis. I explained my frustration with my current car and if I could buy or lease a new Subaru. Danielle went into action and to my surprise I was able to walk out (as well as drive out) within three hours with a new 2023 Subaru Outback Premium car. The staff at Pape I meet with, exceeded my expectations. Andy, the sales manager, Vinnie, the warranty manager, Travis, in finance and Dara, in service all worked well to get me in and out in a professional manner.I would highly recommend Pape Subaru in South Portland, ME.
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March 2023 by Denise S.
Went car shopping with a friend this week. Pape Subaru was so wonderful to deal with. No high pressure, our sales person, Danielle, was easy to talk to and was willing to show my friend different models and test drive each of them. The manager, Vinnie, was pleasant and friendly. As was Jeff, the financial person. All in all, car buying is never fun, but this was a better experience than expected. I will definitely recommend them and when it comes to getting a new car for myself I will certainly look here first.
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March 2023 by Chelsey Sky
I can't recommend this dealership enough. I recently bought my first car here after visiting many different dealers, Pape blew them all out of the water. Danielle was so sweet and patient with me and all the questions I had, even after I purchased my car. This dealership goes above and beyond and I haven't had a single negative experience with this dealership. I will definitely be recommending Pape to anyone looking for car.
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March 2023 by Amanda D
i went to pape based on the reviews...i actually couldn't believe that a dealership would be rated that highly. But you know what, they did not disappoint. Liked the feel of the place. Not all flashy and compartmentalized with a check in desk and then having to talk to someone else, and so on...old fashioned in a good way. honestly, everyone i dealt with was super nice. i think you really test a dealership when things don't quite go to plan. in my case, there were a couple of issues with the car (not any fault of the dealership at all), and they were amazing at working with me on these. bottom line? if you want a subaru, go to pape...they didn't pay me to say that!
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February 2023 by Matt Marsh
Highly recommend! They just get it done at Pape Subaru. Hands down the best car buying experience I have ever had.
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January 2023 by Tyler McInnis
Bought my first Subaru today the experience was great! Very painless and everyone was very helpful and answered all my questions and helped me understand the deal better. I could t have asked for a better experience I will definitely recommend Pape
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January 2023 by Jane Isenberg
Traded in my old Subaru for a new one. This was the second time I've done so at Pape Subaru, and I've had good experiences both times. The sales process was pretty hassle-free.
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January 2023 by Kris Cromwell
Everybody there was friendly and helpful throughout the process of buying a new car. Tony and Travis were both awesome!
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December 2022 by K H
Mike did a good job finding me the right car (for the right price!). He also explained the new car in detail to me AND sent me videos to help me orient to the new bells and whistles. This is my fourth Forester and nothing has shaken my loyalty so far.