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December 2023 by Beth Robichaud
My mother had surgery done by Dr. Faust-Wright after seeing Dr. McDonald who went on maternity leave after coordinating multiple doctors to get her treatment. They went above and beyond in every respect and treated her with patience and compassion. Any time I called they said to bring her right in which is impossible anyplace else. I cannot recommend enough!
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November 2023 by Joel Towle
Been deals with them since September 13, 2023, I actually delt with bad Workers Comp Doctors better then these guys. Started with two 4mm kidney stones, two surgeries and two CT Scans later I still have a 4mm kidney stone. Can't advocate for yourself because they don't do anything.
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June 2023 by Percy Moss
I’m supposed to have a medication administered by this office every three months. They have been late EVERY SINGLE TIME. This summer it was memorably two months late. I feel light headed, crumbly, hot flashes.. and I don’t have an appointment until July. I try to schedule at the office, after the appointment, and they say their books aren’t open. I call later and oops, all booked up. I GIVE UP. I’m going back to shots.
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July 2022 by ec w
The two providers we saw were great, professional and competent; however, every other step in the bloated bureaucracy of scheduling, admin., and staffing was disastrous. The original, promised call to schedule an appointment never came, then out of the blue someone called about my surgery the next day?!? Obviously, that wouldn’t work, so I rescheduled another month out. Within hours someone else forThe office cancelled the appointment I just made. After much back and forth, date was confirmed; however the woman who called me prior told to me arrive at a completely incorrect appointment time, so I sat around waiting, further inconvenience if the generous people who offered to drive me. The constant bungling through each step of the process is, frankly, amazing, and based on other reviews; more common than not. Maine medical partners is generally a really efficient and competent institution, and I can’t believe upper management would be pleased with this level of institutional dysfunction (each link along the process was erroneous and seems to have no idea what the other pieces were doing) the system needs a revaluation, such that the great providers and staff, as well as patients Get the interaction and service that other branches of MMP are capable of. Make what you want of this review, but it just boggles my mind that each step of the rather simple administrative process was a complete bungle, with the exception of Dr Chalmers and Dr Jumper who are fabulous.
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June 2022 by Ashley Emery
Tests didn't get done in a timely fashion because someone in the office admittedly did not do their job. Now that test have been done, I have no results. This office is completely incompetent. This was for a possibly serious issue for a child.**Addendum: I sought a second opinion, and boy am I glad that I did! I eventually got ahold of the pediatric nurse practitioner in this office, (100 Brick Hill Ave) and was told that the results of my child's tests were "normal" and had been sitting in MyChart waiting for me to view them for a month, that they simply do not contact patients with test results, and that it is my fault and problem for not checking MyChart. So began my journey for a second opinion. I took my child to a pediatric urologist at Dartmouth -Hitchcock today, and it was WELL worth the 2.5 hour drive!!! Turns out, my child has a serious issue and is on the verge of a bladder injury, kidney damage, has pelvic floor muscle damage and a possible abdominal mass. My child's condition is NOT "normal" as the office in south Portland stated it is! My child is EXTREMELY uncomfortable, and too young to verbalize that. PLEASE PLEASE PLEASE do not take your child to Maine medical partners pediatric urology!!!!! I am very very lucky that I followed my gut instinct and got my child the help they need and deserve, instead of being satisfied with the lazy response from this office!**
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August 2021 by Pietro Monteleano
Dr. Hansen was recommended to me by a friend. The entire team is very professional yet deliver warm, personal service. When my Prostate biopsy came back cancerous they were supportive and due to my flexible surgery were able to get me into surgery at SMMC with two weeks! Dr. Hansen went above and beyond communicating with my wife before and after the surgery. Highly recommend this group.
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May 2021 by Team Meeko
I was referred by VA to Maine Medical Urology for a prostate biopsy, my doctor was very pleasent and professional before during and after. The ultrasound tech was fantastic what a professional she was, from the phone call the day before and during the biopsy and the after talk, she was a dog person so we had something in common. All made me feel safe and I was in the right hands. Thank you.
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February 2021 by Mimi A
Had surgery for kidney stone. I booked follow up appt for stent removal. I specifically asked for an early morning appt so I could get to work on time. I arrived 15 mins early. My appt time came and I asked if I would be seen soon, as I had to get to work. The receptionist told me the nurse had not arrived yet. My appt was almost 25 mins past the scheduled time. ( I was late for work). After the appt, I was told that I would be called in about two weeks to schedule a follow up appt. I haven’t heard from the office and it has now been 6 weeks. No call whatsoever. The docs were great, but the lack of follow up is alarming. Office management is horrendous.
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February 2021 by carol roberts
The only reason to give even one star is that support was available by phone on the 2 1/2 hr drive home.I got the call to pick up my partner after his biopsy when I was about10 minutes away. This was fortunate since I arrived to find him alone, slumped in a chair placed outside the door, which was locked, in the afternoon sun - this was back in August. He was barely conscious and couldn't walk on his own. I am appalled at the lack of care -at a medical facility!
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February 2021 by Eric Wright
No help can be found here. Please don’t waste your time. They will take your money and watch you leave in pain with a smile. And don’t get tricked into thinking you’ll ever see a urologist. That’s exclusive to surgeries. All you will see is physicians assistant. An assistant!? Someone never even went to medical school. Fraud establishment
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February 2021 by Brittanny Moores
Granted, it took a month to get an appointment, but it's understandable due to the pandemic. Dr. Sammon is straightforward and honest, which I really appreciate. I appreciate even more that they're able to get me in for a biopsy in a week.
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August 2020 by Rick Ranger
I went in today (12AUG2020) for outpatient surgery and they lost my wallet! Was told I had to give it up, my wallet would be put in a safe. Totally irresponsible people.
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July 2020 by Este DeTringham
My "sig O" sees Dr. Hansen, who is actually caring, listens, and did a great job on his surgery. The only reason I did not give them 5 stars is their follow up and communications systems are horrible. They remind me of a non responsive customer service dept at a lousy company given a "D" rating by the BBB. For a doctors' office THIS IS UNACCEPTABLE!
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June 2020 by Justin Bernaiche
would not use Maine medical partners urology. Supposed to be top of the line doctors but they failed to listen to anything I had to say as a patient and dismissed all the research I had done about a chronic problem. I wasted thousands on deductibles and countless hours of time doing what they said to do, going to different specialists. They made me sound like I was crazy. I went to a new doctor so listened to me on the first visit and prescribed me anti fungal medication and fixed the problem just like I had suggested to dr Kathleen Lee neglected to listen
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January 2020 by john donovan
Two phone calls , spoke with three separate staff members and was told three different answers on the same issue . Just wasn’t giving me the level of surety I was looking for . Hard to feel good putting faith in staff that lack the competency to handle base level questions .
