-
December 2023 by Krystal Lake
Went to to a simple exchange for a different size. The cashier was unsure of what to do and called her manager over to assist. Neither the manager or the cashier explained that they will do a return and return the money. They proceeded with the return and would not allow me to change the boots. After they mistakenly did the return I was not able to just change the size, now they would not allow me to do an exchange of size. Spoke to the manager and she was just as clueless and unhelpful. I would not recommend this store unless you want to be ripped off and receive terrible customer service.
-
November 2023 by Debra R.
I just got kicked out of this DSW after being verbally assaulted by the manager or whoever called it her store. I tried on 3 prs of UGGs left the boxes on a table and went to clearance section this gray/whatever color haired lady comes up to me and says wheres the shoes that were in here? I said I don't know mam I left them on the table or maybe on the floor next to the try on seat she yells at me no no there not I said well I don't know them she says where are they then I said again I don't know mam what do you want me to say she screams these are a $100 pr of shoes I said are you trying to say I stole them so I opened up my pocket book which was the only bag I had and showed her I had nothing I said I don't know what you want me to say I ate them I mean this is ridiculous she said angry and got into my face and literally her spit got on my cheek get out of my friggin store now she said I'm calling the cops I said please do she screamed it again I said I'm going im putting my jacket on holy crap, at this time I thanked the small black haired associate that helped me and walked out. I am still in a shocked mind frame I have never been treated that way and just totally humiliated and been banned from a place where I did absolutely nothing wrong but be kind and shop and support local businesses I thought I will be warning every single person I see do not go to DSW in South Portland unless you want to be verbally assaulted and spit on from a person being so close to your face. This woman has no business being in a management position the shoes were obvious there somewhere do your job and find them before making an innocent person feel humiliated and kicking them permanently out of YOUR STORE AS YOU PUT IT
-
September 2023 by Lindsay C.
This store was recommended by a friend . Lots of shoes ! Not enough employees on the store floor. I found a pair of shoes but they had a defect and didn't have another in that size. Had to order and have them shipped to my home. I could not pay for an order with cash so I had to put the cash on a gift card first . There was not a lot of stalk .
-
July 2023 by Chrissy Downs
Thank you to the staff at the check out for treating two Canadian women so kindly. Always our go to stop for size 11 shoes that are few and far between at home.
-
July 2023 by R S
Changing my stars from 3 to 4. They have done a better job organizing this location over the past year.
-
May 2023 by Hanny Louie
No public restroom. I drove from an hour away to shop here and I planned on making multiple purchases. To be denied the use of a restroom is rediculous.
-
May 2023 by Hannah Wangen
I cannot believe that a public store denies a customer from using their restroom. Doing this should be considered illegal.
-
May 2023 by Jane K.
Rude and ignorant staff and defective products, refused to return shoes with finish peeling off shortly after purchase, as if I walked on the tops of the shoes! The only reason for 2 stars rather than i is, my husband's shoes are OK. No photos, left the unsatisfactory shoes at the store.
-
May 2023 by Y C
Thank Grogu for brick and mortar shoe stores. If you are like me, it is impossible to buy shoes that fit well online. There is a good selection at this store and the rewards program is, dare I say, rewarding? Let's try and keep our brick and mortars open and shop local when we can.
-
March 2023 by Ryan
It’s rare I leave reviews, but it’s deserving for the general populations safety at this point. I purchased a pair of shoes on March 10th 2023 and was happy with my choice. Went home and opened my box the following day to put them on. After removing both shoes from the box and putting my feet in them, I proceeded to break the box down to throw it away. When I removed the protective paper inside the box, I found a used syringe needle and cap (not together). I proceeded to bring this issue up with anyone I could think of so to not have it happen to someone else in the future and I hope it’s being taken seriously. Atleast I was told “sorry for the inconvenience” about 10 times. Really appreciated those kind words.
-
March 2023 by Christine Roubo
Hours incorrect online and posted on the door. Been trying to do a return for weeks and every time the doors are locked. Ridiculous
-
February 2023 by MJ
Sasha is great! Thrilled that I can buy my unique shoe size here but disappointed that the variety is getting more and more limited as the years go by. They are turning into a sneaker store! Sooo many sneakers compared to the small amount of casual every day shoes. Will do less shopping here and more shopping online with other retailers.
-
February 2023 by Mary Daley
I saw nothing of good quality. Not one good quality brand of walking sneaker. I will not go back.
-
January 2023 by Linda Kozel
Clarks shoes are always a favorite.They have a great selection!
-
October 2022 by Joyce Goff
Store was dirty...not usual...lobby between sets of doors littered. Need to carry more wide widths in woman's shoes...imports are quite narrow.