“I had wanted to write a really good review of this Hot Topic. I felt really bad because I accidentally threw away the receipt where the employee wrote their name. I really want to make sure she gets credit though because she was amazing.Super friendly and great at her job. I work retail so I totally get being tired but she was super approachable and made me feel like I could ask for anything if I needed help. I probably didn’t seem that friendly that day because I was super tired. Can’t remember the name but she had short black hair, and dark lipstick on. And glassesThere was also another employee there who I think has worked there for a while. Long brown curly hair and pretty tall. I didn’t get their name but they were also super friendly and helpful.Since I work retail I was even able to better learn how to do my job cuz these guys are just so dang good!Idk what they’re making but whatever it is they deserve a raise!”
“I came here after Target. It's more well-organized than Target. I can find the clothes I want. It's clean and well lit. The only drawback is currently there is only two fitting rooms at the front of the store. The fitting rooms at the back of the store is closed. I don't know why. Anyway, I like shopping here and will come back again.”
“I found a very cute romper for my daughter's baby shower. It's a magenta pretty pink color. They also had a navy green color one. It's sleeveless & really pretty. I wore a white shawl over it.Anyone looking for something dressy but not too dressy this would be perfect. I went to 3 other places first. I should've just went here first. Next time I will because I usually always find what I need here. Plus there prices are reasonable. My romper was $40 dollars. Other places I went dresses & rompers were much more expensive & not as cute in my opinion.”
“There was plenty of stock. Lots of good buys. I did find the store to be a bit of a mess despite it being early in the day, but I am sure that's due to a shortage of staff.”
“I have always had nothing but great experience at this Exprss store in South Portland Maine. The manager is top notch and always assists me with professionalism and top notch service.”
“Eddie Bauer is becoming the only place I will purchase clothing. It is very difficult to find durable, comfortable, stylish, well fitting clothing for men of my size anywhere else.”
“Colby was my associate today and gave outstanding, kind service to me and my friend! He was the only one working in a very busy store. Especially this time of year! Kudos to Colby.”
“The store is managed very attentively. The inventory is well displayed and organized meticulously, so well that it clearly isn't a child's play area of grab and throw shopping spree type bargain bin purveyor. I like the eclectic artistic graphic design of the product, that is neuveax contemporary angst, yet fresh and stylish. Not necessarily mainstream, and yet not "dirty grunge," kid stuff either. Just a quick glance won't reveal the treasures you might miss judging the book by its cover; it's worth the time to delve in to investigate a more diverse wardrobe selection.”
“Jacob was very pleasant & helpful, I can't understand why they would move him to another store. The cashier who assisted with cashing out was very nice also. Unfortunately I forgot his name, But the staff needs to be more customer friendly, they never welcomed you to the store ask if you find what you're looking for etc. I see the manager Sam making the effort. And that's why I gave this store 4 stars.”
10AM - 7PM
364 Maine Mall Rd, South Portland“Called yesterday in search of a specific style and size of pants for my daughter’s upcoming birthday. Allie (sorry if I misspelled it) assured me it would be no problem, grabbed the last pair in that size off the shelf and said she’d set them aside for me. Warmly greeted today when I arrived by a different associate, Grace, who got me rung up and on my way in no time. Super friendly customer service, both over the phone and in person.”
“I didn't even know this store had switched over to a "factory store". The prices were all 50 -60% off and there were a lot of really nice pieces. I was pleasantly surprised when I went in to see that they were still carrying nice things. They carry women's, men's and childrens clothes. (Not a big selection of children's clothes)”
“Our experience here was wonderful. My daughter got a bunch of clothes and a great pair of sneakers for very reasonable prices. The store is super busy, but staff was attentive and helpful.”
“Total awesome customer service experience with three very pleasant young ladies tonight...I'm a grumpy Dad who would rather take a sharp stick in the eye than shop...but I neede a white hoodie...It's nice to see kids enjoying their jobs...”
“Always a good place to shop. Frequently has deals and staff is always willing to help check for more inventory or help you find things. Probably the best store in the mall.”
“I unfortunately ordered the wrong size shirts for my partner at Christmas, and had been lagging on taking them back for exchange. Got to the store and the staff could not have been more gracious and helpful. I had bought the shirts online, so there was a lot more"processing" to be done than a straight exchange. I was also a few days past the exchange window and the manager was kind enough to let me do an even exchange anyway - THAT is great customer service (and why I love BR). They had one of the shirts in stock, and the other 2 they reordered for me. The funny thing is that because of all the details involved, I was taking up a lot of their time, which I know could have been spent with others- but they kept apologizing to me for how long it took!! I was the one that needed to apologize to them! Oh, I was also wearing the BR blanket scarf and 1 of the women helping me was so complimentary of it- meant a lot. The staff at the Maine Mall store are EXCEPTIONAL. I've worked in retail almost all my life, so it takes a lot to impress me - and they blew it out of the park. Just a great group, and a great experience. I wish I had all of their names- but the gang working Saturday January 22nd- THANK YOU!!”
“Lots of synthetic items. Prices are high for the quality. No pocket on tee shirts. Glad I got to see and touch stuff because items were thinner than expected for the money.
Ended up with a couple sales items so worth the trip.”