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“The staff was very helpful and made our shopping experience more fun! My daughter has wanted to go to to Hot Topic for a long time. She was so happy with her purchases.”
“I was in tonight around 7:30pm near closing and had such great customer service from Kathleen! Kathleen was helpful, instantly made me feel welcome and offered suggestions for other items I might enjoy. The whole interaction felt super genuine — I very much appreciated it, especially going in so late. You’re a gem, Kathleen!!”
“FIRST time in Portland wonderful customer service from the slim girl with the afro and the light skin girl with the braces. Super chill vibes found what I needed”
“There was plenty of stock. Lots of good buys. I did find the store to be a bit of a mess despite it being early in the day, but I am sure that's due to a shortage of staff.”
“I have always had nothing but great experience at this Exprss store in South Portland Maine. The manager is top notch and always assists me with professionalism and top notch service.”
“Colby was my associate today and gave outstanding, kind service to me and my friend! He was the only one working in a very busy store. Especially this time of year! Kudos to Colby.”
“I didn't even know this store had switched over to a "factory store". The prices were all 50 -60% off and there were a lot of really nice pieces. I was pleasantly surprised when I went in to see that they were still carrying nice things. They carry women's, men's and childrens clothes. (Not a big selection of children's clothes)”
“Eddie Bauer is becoming the only place I will purchase clothing. It is very difficult to find durable, comfortable, stylish, well fitting clothing for men of my size anywhere else.”
“Felicia was fantastic and kind when I didn’t know my shoe size. She went above and beyond to help me feel welcome and taken care of. Thank you. I love my new shoes. Excellent service and true kindness. Grateful.”
“The only store in Maine that has formula 1 merchandise stocked. Was so happy to see the Red Bull tshirts and hoodies. The store associates were professional and helpful. It’s a nice small store but has a little bit of everything which makes it stand out. Will definitely be back for more.”
“I had the best experience at this adorable little boutique and it was made even more special by Sarah who helped me out. The quality of clothes are good here and super cute. Sarah really stepped up and made the experience really shine, Ive never felt so special at a store before. She kept checking on me, asking if I needed a different size. Then when I came out to ask her opinion she went into personal shopper mode and showed me things I never would have thought to check out! She gave me a lot of fashion tips, had me try on a dress I loved (but didnt need at the moment) and a skirt I adored that would go with a lot of different outfits. Sarah is one of kind and I joked she should be my personal shopper.”
“Jacob was very pleasant & helpful, I can't understand why they would move him to another store. The cashier who assisted with cashing out was very nice also. Unfortunately I forgot his name, But the staff needs to be more customer friendly, they never welcomed you to the store ask if you find what you're looking for etc. I see the manager Sam making the effort. And that's why I gave this store 4 stars.”
“I unfortunately ordered the wrong size shirts for my partner at Christmas, and had been lagging on taking them back for exchange. Got to the store and the staff could not have been more gracious and helpful. I had bought the shirts online, so there was a lot more"processing" to be done than a straight exchange. I was also a few days past the exchange window and the manager was kind enough to let me do an even exchange anyway - THAT is great customer service (and why I love BR). They had one of the shirts in stock, and the other 2 they reordered for me. The funny thing is that because of all the details involved, I was taking up a lot of their time, which I know could have been spent with others- but they kept apologizing to me for how long it took!! I was the one that needed to apologize to them! Oh, I was also wearing the BR blanket scarf and 1 of the women helping me was so complimentary of it- meant a lot. The staff at the Maine Mall store are EXCEPTIONAL. I've worked in retail almost all my life, so it takes a lot to impress me - and they blew it out of the park. Just a great group, and a great experience. I wish I had all of their names- but the gang working Saturday January 22nd- THANK YOU!!”
“Was at the store in Portland, Maine on Sunday. This was my first time in the store and found it to be amazingly clean, well set up and excellent variety. Great prices and employees were very friendly. Definitely What iswonderful store, will go back.”
“I love this store. I don't know what it is about this store, but I feel like a little kid walking into a toy store when I come here. I'm not quite sure why. Maybe it's because the staff always greet and recognize you every time you walk in. Or maybe it's because there's always tons of items stocked inside waiting to be bought. The only thing I would say about going here is items can sometimes be VERY pricey. So just remember to bring some cash whenever you feel like coming here. Other then that, this store is a excellent place to shop and always a great place to be a part of!”
“The place I get the majority of my wardrobe, but it can definitely be a hit or miss with what you find, and the prices used to be more reasonable. Definitely better than the mall or Goodwill.
Kadie is an amazing employee though, she definitely cares about her job and people. Whatever she’s making, it’s not enough. She makes Plato’s Closet much better!”
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“Had to do an exchange and the clerk could not have been more helpful and customer oriented. He took care of everything with a cheerful attitude and made sure that I was taken care of. Nick is a true professional and truly represents Duluth Trading Company at its best”