Build-A-Bear Workshop South Portland offers a unique experience where customers can create their own plush toy by adding outfits, sounds, and scents. A custom voice message can be recorded to add an extra special touch. The location is also excellent for hosting a PAWsome party for birthdays, office events, or community gatherings, which includes a customized furry friend and a Special Heart ceremony. Reviews consistently praise the excellent and amazing staff, who are described as super nice, helpful, friendly, patient, energetic, polite, and considerate. They ensure customers feel all the magic during the building process, are good at their job, and provide a great experience even when the store is crazy busy or a little shorthanded. Staff members are noted for being awesome and helpful, making visitors with questions or social anxiety feel comfortable. Customers report very exciting and special visits for birthdays, where children receive a sticker, birthday crown, and get to ring a birthday bell. The service for stuffing plush toys, including jumbo ones, receives high recommendations, with staff thoughtfully allowing time for errands and incorporating elements of the bear ceremony. Guests leave happy and impressed, definitely planning to return and highly recommending this location.
I went there for my kids 3rd birthday, the staff was amazing! My kid loved it, they got a sticker, and birthday crown and even got to ring a birthday bell. I definitely will be coming back next year. 🥳❤️
May 2024
Kids had fun. Wish they still had the bear stations to fluff the bears. Lots of accessories to choose fun
December 2023
all of the workers were incredibly kind n sweet. both me n my gf came out with our dream bears :)
