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July 2023 by Lillie Adley
david's bridal has let me down on multiple occasions. they were unable to fulfill altering my dress and it came down to the point that i returned in. one of my bridesmaids drove over to pick up all the bridesmaids dresses and was told they others had already picked up when they indeed did not. then she had to make a second trip over to pick them up. wedding planning is stressful enough without the added stress of a terrible bridal shop
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April 2023 by Martina Baker
I would never recommend David’s Bridal. They called last minute to cancel my appointment that I had booked 5 months in advance & confirmed. When the lady called, they told me they had to call 30 plus brides to tell them there cancelling and can’t get an appointment for weeks to months out because they had more then 3 people in my appointment time and others the same exact way as well. Unprofessional, rude on the phone to me when I tried to reschedule, and davids clearly does not hold appointments to a high standard for other brides including me. I can not imagine how the other brides feel as well, since a lot of us booked months in advance and they keep over lapped our appointments. Come to find out, this has happened to other brides 5-6 months ago before this call today, the exact same thing. Very disappointing, and will not be back.
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April 2023 by Loretta M.
We scheduled an appointment in December for a mid April appointment for my daughter's upcoming wedding. In order for members of our party to be able to attend this appointment, we all had to rearrange our schedules far in advance in order for all to attend. Three days prior to our scheduled appointment, we received a call from David's Bridal. They explained they were overbooked due to a system error and she had already cancelled 20 other brides. She said it was an IT issue and out of her hands. I pressed the manager on this issue and she said she had tried several times to get corporate to fix the system but it was out of her hands. We will never shop at David's Bridal and will recommend to others not to as well. If they are unable to manage appointments with their computer system, I can only imagine how they will manage ordering dresses, alterations, etc. Unprofessional to say the least.
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October 2022 by Sara C.
I don't typically write reviews because I don't like to complain. I made an appointment months ago to come shopping with my sister and future sister in law to go dress shopping. I was instantly greeted by a girl who seemed very stressed. I felt bad. Figured maybe she was having a bad day, I've worked in retail so I understand. I soon learned why she seemed to be having a bad day. The manager on duty walked over to assist her with an issue she was having with the computer. She seemed very impatient with the girl and did not greet us at all. Whatever, I got over that. I've also been in management and get that is stressful as well. We were told to find dresses to try on and that we'd be assisted when we have picked some out. They had a very small selection and said they could only order specific dresses (a list of maybe 30). I know for a fact their website has hundreds of dresses. My girls picked their dresses. When we were done, we walked to the fitting rooms. The manager walked past us multiple times and did not assist us at all or even ask how we were doing. There was another woman shopping for a wedding dress. I could overhear what she was saying and it was evident nobody was helping her. In fact, this woman was only shopping in her exact size because there was nobody clipping her dress, nobody helping her find dresses except the people she brought. How can you find the perfect dress if THE dress is possibly in another size and it's too big to even try on? My girls found their dresses and we were ready to check out. We waited for someone to pay some sort of attention to us. The manager finally asked if we were done. She looked at an employee and said "can I trust you to do this on your own?" in a rude tone. The girl was walking in the wrong direction and the manager spoke to her as if she was stupid. The girl who helped us check out was very nice and personable. She had an issue/question about ordering the dress for my future sister in law and we had to wait for the manager. Everybody working there honestly seemed scared to ask the manager for help. They then informed us they could only order 2 sizes (28 and 32 when my sister in law needed a 2). I went on their website and sure enough, every size was in stock. How is a business unable to order their own dresses? We got my sister in laws dress online luckily. The whole experience was extremely disheartening to me as I wanted my girls to have a good time. I don't not recommend a place to people often. If you want to be spoken down to, watch people get spoken down to, get absolutely zero help, and feel extremely uncomfortable, I recommend this place. If not, do yourself a favor and go somewhere else.
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August 2022 by Pauline H.
Made an appointment. 45 min later attendant came. Pointed to the rack of potentials ( mother of the groom) no help other than one comment about one of the dresses. Left empty handed.
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July 2022 by Linda C.
Went to David's Bridal and had a awful experience. From the start the women working there told us to find 5 dresses we liked. So of course we did and then when I was trying them on she says well you can only try on 5. Our appointment was 1 hour long and I had tried on the 5 dresses in the matter of 20-30 mins. If she had told us from the beginning we only had five to try on I would have been more picky! I had found one from the five that I had liked but not loved and had wanted to try on more in that specific style. The lady working with us was very rude and gave off the impression that she couldn't be bothered with me. I wouldn't recommend this location.
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July 2022 by Lori S.
Such poor service. Will not buy a wedding dress here ever. We had an appointment staff were rude and paid no attention to my daughter the bride. Unfortunately turned what was supposed to be a very special day into a day to forget. We were scolded by the manager for trying in too many dresses. "The corporate rule is only 5 dresses at a time". Well we would have known that if anyone paid attention to us!!! Some dresses were made see through so you had to spend extra money for a skirt underneath.... Come on David's!! Really?!
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May 2022 by Tiffany G.
I was completely shocked how poor the service was! The woman who worked with me in my appointment was extremely negative and downright rude. I brought my family and she was rude to them, too! First question from her - didn't even share her name - "Are you buying today?" Well, we were planning to find "the" dress and were ready to purchase right away as I make decisions quickly. But it happened to be my first time looking. As soon as I said (excitedly) that it was my first time trying on dresses she said "well you can try on 5" before I could share anything else - and apparently told my mother prior to even speaking to me not to touch anything on certain hangers because it's "very expensive" (even though the staff told us to go pick dresses while we waited for this woman to meet us as she was LATE for our appointment). Every question was met with a rude answer. She said she needed to know what I want to try. I said I had a list of dress codes from the website to help pick dresses. She says "well I can't look those up, they are different by store." I say ok, and pull up a wishlist I made on the website with pictures and names. She says "well I don't have those dresses, I know by looking at the model." I say ok, well I'm at a loss can she help me? And start giving her a basic idea what I'm looking for. She doesn't have suggestions so we decided to just go with what we already had picked out from looking while we were waiting for her. She asked me my size; I say 6-8 depending on fit and she looks at me and says "well it'll be probably 8-10, welcome to the world of wedding dresses" as she walked away to get the dresses. That alone was extremely disheartening and by that point I didn't even want to see any dresses there anymore. I tried on 3 dresses and promptly left with my family. The short story: don't go here if you're looking for any help at all...or any level of kindness/compassion as a customer or as a person.
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May 2022 by Gail G.
I made an appointment. I expected some assistance. After being told which racks to look at I was left to find my own dresses. I had to round someone up to get into a dressing room. That was it. I had questions but no one got back with me. I put all the dresses back and walked slowly to the door waiting for one of the employees to notice and ask why I was leaving but no one stop me or spoke. I was underwhelmed and would not recommend
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April 2022 by Pat H.
my granddaughter and i went and bought a prom dress. She changed her mind. two weeks later brought it back. i could not get a refund. the dress was still in the bag, had the tags. Granted on the receipt it does say we have 7 days BUT not one person told us when we bought the dress. They gave me a card where i have 60 days to spend it. what am i going to do with it. my issue is they should have told us when the dress was purchased. 200.00 down the drain
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April 2022 by Rhonda H.
I wish I could give this rating negative stars. We ordered, and paid in full, for my daughter's wedding dress on 2/19/22. We were told the dress would be in the store by 3/19/22. We called the store on 3/20 to learn that there was no record of our order. Even with the receipt number, they were unable to locate it. They blamed it on computer issues and said they would get back to me. They did not call me back. I gave them a pass because it was later on a Sunday and figured they were getting ready to close. I waited for a call, on Monday, and when I didn't get a call , decided to call them. A person answered, who was covering from a different store, and looked everything up. She was able to pull up my receipt and told me that it appeared as though the dress was marked as a "cash and carry" and never ordered. She placed the order and told me that the dress would be in by the end of April. (This was 3/21.) I called on 4/7 to make sure the order had been placed and was told the dress was in. Apparently we had 14 days to pick it up but we're never notified it was in. We went to pick the dress up on 4/16. We were 2nd in line and they waited on 3 othered before me. After waiting for them to find the dress, the clerk returned with a package (picture provided) and handed it to me. The dress looked like similar to a package received from Amazon. The clerk apologized that the dress had never been opened and put on a hanger. She told me that I should hang it in a well ventilated area because, similar to clothing received from Amazon, can take on an odor from the packaging. I was shocked and should have made a scene when this happened, but there were so many people in the store, trying on wedding dresses, that I didn't want to spoil their dress shopping day. I did get home, hang the dress, and there is no odor. The dress is a wrinkled mess, but appears to be in acceptable shape. I have tried calling, to speak with a Manager, was put on hold for 20 minutes and finally gave up. Anyone should think twice about using this store for their special day as David's Bridal is sure to ruin it.
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September 2021 by Erica D.
What a horrendous experience. I went in not knowing anything about fashion or wedding dresses (I'm sorry, I haven't fetishized my "day" since I was 12) and thought someone here could help. Nope, I was told to pick some stuff to try on. There were no supplemental straps to assist with it even remotely fitting. I kept begging for some advice on how not to feel like a beast and got nothing from the service associate. She finally got her manager who was the rudest. person. ever. I was forced to select a dress and to make an appointment to come back. I did to her off of my case and then canceled it immediately. I cried all night and decided I wasn't going to wear a wedding dress at all. Words cannot express how miserable this was.
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August 2021 by Nicole L.
I have tried many attempts with this David's Bridal. I seriously don't like giving bad reviews but I have been contemplating on this for awhile. Buckle up you're in for a long review. Back in the year 2019, I was looking into getting a part time job at the time to make a little more income so I decided to try David's Bridal. I had an interview with the manager at the time. She seemed pleasant but then when it came to ask about the fact I am bilingual; I informed her I was Hispanic. She proceeds to chuckle and state " You'll never need to speak Spanish here." I shrugged it off, received a job offer but declined because that comment just gave me a bad taste in my mouth. Beginning of year 2020, I went in to look for a court bridal dress. Til this day I remember the Sales rep. Jenna, super sweet and just made me feel at ease and welcomed. Unfortunately, one of the dresses I tried on gave me a rash but because Jenna was so nice to me, I decided to come back to at least get the shoes and jewelry. Awhile back my mom had a credit card from David's Bridal (my mother bought my sweet 16 dress from David's Bridal in California ) and she figured she would give her shot in paying my items. That same manager that I had the interview with made me feel uncomfortable once again as if I couldn't afford the items because they were going to the extent of looking into my moms credit card. I then proceeded to pay with my own money, because I can afford it. (My mom was just trying to pay for it) the attitude, the vibe, and the scoffs and laughs really humiliated my mom along with myself. During the times I came in, I asked a couple of their employees to put me in their list multiple times to know information and to receive a notice and be on Jenna's list to set up a bridal appointment. Never received a notification neither received any calls to set up an appointment. (Maybe it was for the best) So I write this review to inform you about my experiences from this particular David's Bridal. I will for sure be giving my business elsewhere.
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December 2020 by Jen H.
I would give zero stars if I could! So I ordered my bridesmaids dresses and they came too small. They had to order them because the size was not available in the store, it took over 7 days for total order to come in and they came just a few days apart. Return policy is 7 days from date of purchase, yet you don't get your merchandise until after the 7 days so they won't take returns and I'm stuck with dresses I'll never use and they won't give me money back. It's a scam! The store is terrible, the staff practically manipulates you into purchases then the shipping always exceeds the return date. Don't shop David's bridal, huge mistake! I'm out over $300.00 dilollars, they suck. Thanks for nothing David's bridal
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June 2020 by Stephanie L.
I was told by customer service that I would be able to get a store credit. When I called, I was interrupted and told returns for same or greater value. I was given this long story from their customer service department about how they will do what is in the best interest of the bride. My big issue is- don't lie. Don't tell me one thing and then another just to make yourself look better. Be honest and up front or be all on the same page.
