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October 2023 by Brian Avellar
I ordered what I thought was the ProXR flat bat one hand trainer for my son to use while he was in a cast. Unfortunately, I made a mistake and just ordered the standard one hand trainer. After researching the website I saw that you cannot return custom bats, which the one hand trainer is categorized as. I had already sent an email to the company asking about a possible return but now had determined based on the website information that that was not possible. To my surprise, I did receive a response and an updated invoice with a return of the wrong bat and the purchase of the correct bat. This was unexpected and I had already decided and used the bat we received. I sent a quick email saying that I could no longer send it back as it was used but was interested still in the Pro XR. The representative got me set up super quick with that new order and even put a rush on it because it was for my son who needed to use it sooner rather than later due to being out with a broken thumb. Overall, a great bat (my son loves it) and good quality. The customer service was top notch in my opinion. Not a long delay in response and willing to help with our situation. I would not hesitate to recommend DTB to any of our friends.
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August 2023 by Gar Shiffer
the only reason I am giving one star is because the bat made it to the house at least it's my little brothers bday gift I got. It broke after a few times using it and the women I talked to did not help me but told me that he was hitting metal with it. This is what she said we were doing with it and she has no idea what she was talking about and we plan to take further action about it.
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August 2023 by Hector Rivera
Best bats I’ve ever played with … that’s it end of story.
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June 2023 by Thomas Evans
Poor customer service. Messed up multiple bats on a group order while refusing accountability and then when a Bat broke in first time game use (First swing) they then ship a different replacement then the original bat for warranty without even a heads up. Individually belittles consumer during customer service process as well while refusing accountability on an errored bat. Would not and will not shop from again. Get a Chandler or Baum instead way better use of your money ?
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April 2023 by Connor O'Brien
I requested their organization produce a custom bat with fairly generic specifications. I was immediately met with a condescending negative response from their staff via email. I asked if they could work to accommodate me because I'd really appreciate it, but they doubled down. They eventually just stopped responding altogether. Terrible customer service. Probably a great bat...
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June 2022 by Kai S
Terrible customer service. Don't waste your money on these. Get a Baum Bat instead. At least a Baum Bat will last longer. It may be a little more expensive, but they stand behind the quality of their product.
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March 2022 by Phyllis Sprague
We get the scrap wood for our wood stove. They're nice people and the wood is good hardwood.
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March 2022 by Kevin King
I'm a retired pro baseball player and I tried using a Dovetail bat back in 2013 and to be honest it was the best most balanced bat I've ever used. The following year after getting my new bats in and being able to use the bats for a season I must admit I haven't and still not swung better bats ! Paul and his crew have done a tremendous job with the product and I couldn't be any happier. Since my retirement and using Dovetail bats in mens league tournaments I'll never swing another bat to me they are the best in the business and the verities of model's he has will fit any style of hitters including kids . I wish I would have had these bat as a pro player! Thanks Paul and Dovetail bat company you have made playing ball again awesome.
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December 2021 by geoff ball
Absolutely love Dove Tail. Great product and high quality wood bats. Also a recent buyer of the new BBCOR metal bat. Its Fire!
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August 2021 by Lucas Coon
Great folks to deal with
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August 2021 by Micheal Niles
Awesome
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July 2021 by Bill Handley
My experience at DTB was once in a lifetime. The staff is knowledgeable and listened to all my needs. We were able to tour their shop and take batting practice in their hitting facility. I highly
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May 2021 by BonnieJean Milton
I bought a custom Fungo Bat for the hubby. He Loves it... He coaches JV High School. The colors and design are spot on, he can swing away with school pride.
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August 2020 by Anthony Landel
Small business!!! USA made . Well made with out a doubt. If we as Americans can’t support a local company producing and staple for America’s fav past time then shame on you . Expensive how they are paying the workers real salaries instead of out sourcing. Good luck too you folks!!!! I hope you continue to make quality and Maine made !!!!
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July 2019 by Corin LaLiberty
Have 2 players that use them and one is my son, I'm super impressed by DTB bats. I bought a 2 bat custom order that arrived earlier than expected. They are beautiful bats and have held up very well so far, one has been in play since last year and the others at least a few solid months. Very good pop (all maple) and the Granite Grip is a very nice touch especially if you don't love batting gloves. A+++ and Made in America 🇺🇸 maybe my wife will get me a fungo for Christmas!
