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October 2024 by June palmer
I could not be happier with the service I have received from these folks . They have gone above and beyond to make things right for me
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October 2024 by Linda Agren
Our sales person Jacob was extremely helpful and patient. Large selection to choose from and very reasonable prices.
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October 2024 by Renee Greco
Always excellent service and quick delivery! Sales staff is knowledgeable, not pushy.
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October 2024 by Alison Remalia
As my husband and I walked into Bob's, we were approached by a man named Kirby. Kirby offered to help us but, backed off when we said we were just browsing. Kirby did not hover but, he was still close by at watch like a mother watching her child experience the park for the first time. He only popped up randomly to show us cool features that some of the couches had and then he would fade back into the homey atmosphere of Bob's salesfloor. When my husband and I had been sitting for a while and started to become one with a couch set Kirby popped back up and sat with us. He chatted with us about our lives and helped us to choose the best sofa set for our needs, with children and furry creatures residing with us. Kirby then asked us if we needed anything else and his charisma and those words were all we needed to hear to jump into trying out beds. We tried a few but they just weren't doing it for us, until Kirby suggested the perfect bed for us based on our comments of the other beds we had tried. We both climbed into bed and it was like the bed was made just for us. Kirby showed us some great features that came with the bed. We loved them but we did decline the party mode features as we are old and have no use for disco lights and the like. He graciously understood and put in the order for our basic but with some features, bed. Kirby then got an exception to have our things shipped to us out in the middle of nowhere. Which gave us peace of mind that we didnt have to strap everything to the top of my little camry and drive 500 miles. He helped us go through some financing options because not everyone carries thousands around in their pockets. While he was doing some stuff with numbers, we had complimentary coffee, candy and ice cream. What kind of furniture store has ice cream? Only the best one! He had us speak with a wonderful man named Mustafa who was excellent in explaining the ins and outs of the great fun that is financing. We then left the building and everytime we look at our couch or sleep on our bed we will be reminded of Kirby, the man named after the vaccuum but doesnt suck, and our excellent Bob's experience.
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October 2024 by Susan Parsons
Very polite gentleman. Appeared to know about the product and willing to share. Felt comfortable that I purchased what I wanted without pressure. Thank you
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October 2024 by Solange Ramirez
Excellent ????
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October 2024 by Bridget Sullivan
Such a great experience buying a couch. Ryan knew the answers to every question I had and knew what couch would fit exactly in our house. He made it so easy!!
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October 2024 by Natasha Wilhousky
Thaddeus was great!
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October 2024 by Darius Tatum
I recently purchased a sectional here and it was my first time doing so. I got a younger man, Jacob, who was able to assist me with any questions that I had whether it be color, cushion, accessories, budget friendly options, and even a post order adjustment. I highly recommend BOB’s and ask for Jacob. Exceptional service from the employees!
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October 2024 by Neal Ross Jr
Great prices on quality furniture. No pressure sales tactics.
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October 2024 by Ruth Anne Diphillipo
Both gentlemen were very helpful with my purchase and made sure everything went through smoothly. Can’t wait for it to arrive.
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October 2024 by Carol Gordon
I called Bob’s today and the most LOVELY young lady name Sandy from Scarborough picked up. I received the BEST CUSTOMER SERVICE EVER!! She was extremely polite, friendly, knowledgeable, persistent with having my issue resolved. She went above and beyond assisting me. She did not give up until she received a date for a service tech to come out to my home. She deseves a raise/promotion and should be training others on what STELLAR Customer Service looks like. This was the most enjoyable experience. Sandy, thank you once again for all your help and courteousness. It was indeed a pleasure speaking with you. ❤️
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October 2024 by jodi liberty
Jessie greeted us right away and allowed us to shop without pressure! When we were ready to buy he was very knowledgeable and kind!
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October 2024 by Lorraine King
Bobs has always been a happy, easy to deal with place for me to shop for furniture thru the years. I have handicap but have to do things by myself, no help, but Bobs has always made it easy for me UNTIL NOW. Yesterday I picked out my bed and couch and all was ready but when my salesperson handed in my order the manager asked me why I hadnt been quicker to return the defective couch that Bobs sent me. When I explained that the lease got all messed up and I had been waiting for that to clear up as they lost a manager in leasing and my lease got all messed up. Also June is diff month for me. Lost my son in June and his birthday is in June and this year my sister died end of June, she told me I had to call home office to return couch. I called and they told me no I cannot return it even though it is wrong color, mot the aqua color I ordered but a pea green color. Also the foot risers dont work right and I have kymohefena severe from cancer. Do no - Bobs is not doing anything good now.
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October 2024 by Jeanne Hayman
Lance, at Bobs Furniture in South portland was amazingly helpful when I purchased furniture. The experience could not have been better or more efficient. I highly recommend them.
