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April 2024 by Joyce Willard
No answer
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February 2024 by Ashley McCallum
I moved from old orchard Beach [had zero issues with deliveries] to Biddeford where I have constant issues with mail. We had a snow storm recently and I had 5 packages due to be delivered during that time. Two packages arrived... all 5 are marked as delivered.. where are my other 3? It's hard to ever get ahold of anyone. I've had to even show up at the facility before, which has no door for the public- I had to wave someone down to get help. I've tried putting in a mail dispute form online however I keep getting technical difficulties. I understand we're low on mail carriers... but damn how does a government facility not have customer support?
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December 2023 by Ann Champagne
These days, the mail arrives at the driver's desire. Can't get in touch with a soul. EXTREMELY DISAPPOINTING. We are so understanding of short handedness, but what employees are working, at least take pride in YOUR PERSONAL work ethic ?
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October 2023 by Cindy
never answers phone pkg stays there for days
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July 2023 by FiX KiX
Since I've moved back into Biddeford the mail has been absolutely atrocious. I used to live on Elm, and had very few issues, lived in Saco and had very few issues. Been here a few months and it's been nothing but issues. I understand being understaffed but I get better service at McDonald's. Marking packages delivered that aren't delivered, mail not coming for days on end even though packages say they're being delivered. Packages put in the wrong boxes, wrong porches, left in rain in paper packages. I've had 5 packages saying they were delivered last week and still haven't received them, had 4 marked as delivered this morning, total of 9, then I get a delivery and it's only 2 of the 9, none of the ones marked as delivered last week, and only 2 from today. I guess I don't understand how, if there's 9 packages due to be delivered, 5 over a week past due, why only 2 would be delivered. Can't EVER get ahold of anyone on the phone, filed a complaint months ago through USPS to which I've still gotten no reply. I had to go search my neighborhood until I found a mailman and ask him what was going on. He didn't know anything besides "the guy that usually does this route has been on vacation" before that they were sick twice, and hurt twice. Sounds like only one person knows how to deliver mail out of the whole group and they don't ever come to work. Don't know what to do next but this has been absolutely ridiculous and frustrating.
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July 2023 by Alexander Wright
Said my package was gonna be delivered today and saw two usps out in saco and one even drove by my address. And than proceeded to put that my package couldn't be delivered all because of a little rain. This is the worst and most ridiculous experience I have ever had with USPS EVER!
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June 2023 by yehudah blumenfrucht
Had one of the most unpleasant experiences with this post office. I have spent the last two weeks trying to retrieve my important package they mishandled and lost, unfortunately not one email reply or a phone call response. This is extremely frustrating as the package contained important items and it appears this post office has a habit for misplacing packing.I would recommend filing a complaint with the USPS and using alternative shipping methods.
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March 2023 by Darlene House
No mail delivery! What is going on? I just called the Post Master General's office and Senator Angus King and left messages. I'm mailing a check to the HOA and it must arrive each month on time! Not acceptable!
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January 2023 by Maria Cassetta
I will regularly go at least a week without receiving mail and I live on Main Street- whenever I call the post office they say my mail carrier is on vacation.... Funny they've been on vacation the 7 years I've lived here. Didn't get a ton of stuff delivered for Christmas, go to the post office with all of my tracking numbers showing that they were last scanned there... They send me to the Saco carrier annex..... Where I stand outside for 45 minutes in 15° weather while they rummage around looking for my other five packages.... Only found 2. I'm freezing and livid my tax dollars go to this monstrosity of an organization.
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December 2022 by Marlene Basinger
I know you are busy at Xmas time but we shouldn't have to go without regular mail delivery. Haven't received anything in last 5 delivery days and I get email showing me what is to be delivered and I always get it same day or next. I have 2 important things I am waiting on and can't get them delivered. You used to have extra people working during the holidays season. I live in Old Orchard Village and I am not the only one not getting mail.
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October 2022 by Mark S
Everyone there should be fired. Too lazy to answer phones or do their job. Will be filing a report with the BBB
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September 2022 by Pamela Gagne
They lie about having issues with delivery when they never even attempted....how I know this....I've been home every time they state it to amazon....then when they claim they have delivered, they either left it with the wrong address, or just got lazy and don't actually deliver it till the following day.....so frustrated and I have spoken with supervisors before yet nothing changes. I know they are short staffed, but please be honest about package delivery!!!
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July 2022 by Rick Woodcock
They don't answer the phone. They drop the mail in the lobby of our building instead of using the secure mailboxes, resulting in lost/stolen mail/packages. When you try to talk to the letter carrier, who is wearing civilian shorts and a t-shirt that looks like he's headed to the beach instead of working as a civil servant, he indicates that he's just doing what he's been told, and to take it up with his boss. How exactly does one do that when nobody answers the phone there? It doesn't even go to voicemail. It just rings and rings and rings. I wish I could give them zero stars.
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July 2022 by T.V. PayAttn (T.V.)
I’ve been waiting since last week for something in the mail when I spoke to the sender they told me they sent it out last Friday and I should’ve had it by yesterday when I seen the mail guy come yesterday he was on his Bluetooth phone complaining about his job and once he seen me waiting for my mail he started babbling about something and I think he put my mouth back in his bag and walked off ?
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February 2022 by legion 45
I've reported them once already an did again yesterday I even have a case number against them they were not delivering my paper mail an now not delivering my packages they are on the truck an been scanned iv been tracking them an save the track history this is out of hand they are getting paid to do a job they don't do
