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January 2024 by Christmas T.
I went here for years for oil changes, tire rotations, and inspections. Anything else I would take to other mechanics, including Joe Troegner's in Biddeford (a very well-respected mechanic). They were great for years. But I went in for an inspection one year, and suddenly there was (supposedly) a bunch of issues with my car, which I was told would cost over $5k to fix. I noticed some of the "issues" quoted were problems I'd already had had fixed with another mechanic. When I mentioned that to them, I was told that work previously done (some of it in the past few months) was "shoddy" and "failing already," so it would have to be replaced. I was then informed "it may be best if you get another car."I took my car to another mechanic who said 3/4 of the "issues" Patriot Subaru quoted me for were nonexistant, and that mechanic fixed the remaining 1/4 of them for a fraction of what Patriot Subaru quoted me. That was TWO YEARS AGO, and none of those issues (many of which I was told would affect my car in months) have come to fruition.I am greatly dissapointed in Patriot Subaru. It is a shame, because I am sure plenty of great people worked there and they did good work for years. But I cannot trust them again.
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November 2023 by Matt H.
I purchased a new WRX from this dealership 11/2022 along with a prepaid service contract. I traded the WRX to another dealer for a RAM in April of 2023. I went to Patriot Subaru to cancel the service contract and receive a prorated refund early / mid April 2023. I had paid for the contract out of pocket as opposed to financing (if memory serves me right). Regardless, the dealer was supposed to send ME a check and sent it to Chase Bank instead. Chase never received a check. I have been trying to get Patriot Subaru to cancel the original check and issue me a new one for the past 7 months to no avail. I've been told that once Chase send the check back to them, they'll issue me a new check. I don't understand why they can't stop payment on the check that was sent to the bank in error. The refund was in the ball park of either $1,100 or 1,300. I have been to the dealer in person (spoke to Dylan at time of canceling the plan and again a couple months later in person(. I was in contact with Steve at the beginning but he has since left the dealer. I've spoken with Teryn. I'm told "I'll look into this" and NEVER get a return call. I have voicemail saved from Steve back in May 2023 and email from the PROCARMA support team. I can provide telephone records of my calls to the dealer as well. Today, I filed complains with the BBB and consumer advocate devision of Maine Attorney General's office.
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November 2023 by Vincent F S.
2ND BAD experience with patriot Subaru, this summer with A/C not working properly, after paying for a Diagnostic And added Freon to the system ,Still blowing warm air , Next time back the Third time And Charged again for freon , We're did it go ? it gets Recovered! Next BAD EXPERIENCE set up an a for a water leak , Asked if we could drop the car off in The Am We did that. car was never looked at till 5:00 PM NOT Fixed , ALSO SHOWED THEM WERE THE LEAK WAS ! How Ignorant What ever happened to at least listen to the Customer ! VINCENT SEABOYER .
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September 2023 by Stephen Kerner
Great service and extraordinary staff!
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August 2023 by Catherine Johnson
Nice people, nice waiting room, and there's usually a dog around.
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July 2023 by Heidi F.
The worst car shopping experience and most sexist, arrogant and quite horrifying sales clerk. The sales clerk locked me in a Crosstrek and belittled me as well as screamed to say "mockingly" that he'd been selling cars for over 15 years.Horrible, horrible place
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May 2023 by A Mainer
Very cooperative. Zander great
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April 2023 by Lucille S.
Purchased my first new car. Everyone, especially Mike Avery was friendly and made it a smooth transition. I'm enjoying my Crosstrek Sport
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April 2023 by Jeffrey Winters
Nothing special. Of the three times I have been there I have driven off and had to go right back because a dash light was on. They are very friendly and knowledgeable staff but the workers out back do not check their work before they bring it out as completed.
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January 2023 by Steven Nadeau
Nice setup and comfortable waiting area free coffee. And you can bring your pets
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January 2023 by Sarah Dee
Awesome service, explained and showed me what was wrong with my car. Very efficient.
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January 2023 by roger larson
Patriot Subaru is pretty good dealership. I like their service department, and their sales department is too shabby either.
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January 2023 by Jean Whelan
A warning light indicating low tire pressure came on while driving on the ME turnpike. Drove to Patriots Subaru to the Express lane. Was greeted very courteously and professionally. The problem was the colder temps, and all tires were tested and pressure adjusted. The work was completed quickly, and I was back on the road faster than anticipated.
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January 2023 by Jim Weeder
Great service. They do the work and don't try to rip you off for repairs you don't need. Nice waiting room, free coffee and wifi
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January 2023 by Jessica Vallette
I have bought 3 vehicles from Partiot. Their service team is excellent. Sometimes they even throw in an extra repair or 2 for no charge because their tech had an extra few minutes. Sometimes it can be hard to get an appointment, but the wait is well worth it. They frequently have loaner cars so you don't have to wait for the repair to be completed.
