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November 2023 by Matt H.
I purchased a new WRX from this dealership 11/2022 along with a prepaid service contract. I traded the WRX to another dealer for a RAM in April of 2023. I went to Patriot Subaru to cancel the service contract and receive a prorated refund early / mid April 2023. I had paid for the contract out of pocket as opposed to financing (if memory serves me right). Regardless, the dealer was supposed to send ME a check and sent it to Chase Bank instead. Chase never received a check. I have been trying to get Patriot Subaru to cancel the original check and issue me a new one for the past 7 months to no avail. I've been told that once Chase send the check back to them, they'll issue me a new check. I don't understand why they can't stop payment on the check that was sent to the bank in error. The refund was in the ball park of either $1,100 or 1,300. I have been to the dealer in person (spoke to Dylan at time of canceling the plan and again a couple months later in person(. I was in contact with Steve at the beginning but he has since left the dealer. I've spoken with Teryn. I'm told "I'll look into this" and NEVER get a return call. I have voicemail saved from Steve back in May 2023 and email from the PROCARMA support team. I can provide telephone records of my calls to the dealer as well. Today, I filed complains with the BBB and consumer advocate devision of Maine Attorney General's office.
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November 2023 by Vincent F S.
2ND BAD experience with patriot Subaru, this summer with A/C not working properly, after paying for a Diagnostic And added Freon to the system ,Still blowing warm air , Next time back the Third time And Charged again for freon , We're did it go ? it gets Recovered! Next BAD EXPERIENCE set up an a for a water leak , Asked if we could drop the car off in The Am We did that. car was never looked at till 5:00 PM NOT Fixed , ALSO SHOWED THEM WERE THE LEAK WAS ! How Ignorant What ever happened to at least listen to the Customer ! VINCENT SEABOYER .
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July 2023 by Heidi F.
The worst car shopping experience and most sexist, arrogant and quite horrifying sales clerk. The sales clerk locked me in a Crosstrek and belittled me as well as screamed to say "mockingly" that he'd been selling cars for over 15 years.Horrible, horrible place
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April 2023 by Lucille S.
Purchased my first new car. Everyone, especially Mike Avery was friendly and made it a smooth transition. I'm enjoying my Crosstrek Sport
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March 2023 by Tim S.
They told me my Subaru was only worth what I owed on the lease. Come to find out if I had done my own research and not trusted my car sleaseman ... sorry, salesman ... I would've gotten a lot more, enough to pay for my entire down payment to put towards my new car. Do your own research and make sure you never trust your sleaseman.
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December 2022 by Lori N.
They are making it too easy to give a negative review. Last year during the winter when I arrived for my service appt., one of their staff was waving me ahead to pull into a stall. Apparently I didn't hit the accelerator quick enough and he showed extreme impatience, yelling MOVE! at me. The parking lot was also incredbily icy and not salted. Stike 1. Just this week, I went in for scheduled routine service (tire rotation/oil filter & change). They told me my wipers were showing wear and my 4 tires needed replacing (my car is 3 years old with 45K miles). When I said I was surprised that the tires were worn already, and I was used to 60K miles for tire use, I was told 'they don't usually put good tires on their new cars'. Strike 2. I left after the service was done, got about 1 mile down the road and turned my wipers on for windshield cleaning. Suddenly I couldn't see a thing. The wipers were making the wet glass very blurry; so blurry I had to pull over and wipe the glass with some napkins so I could see to drive. I returned to their service center to find out they had not removed the plastic (or paper?) wrapping on the wiper blades after install. Strike 3. In summary, I'm not impressed at all with their service department.
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November 2022 by Deborah L.
Check Engine Light: This is a sign you should stop driving and have your car looked at by a mechanic as soon as possible. Use your best judgment on whether to call a tow truck or drive. Called Subaru. Could only get appt for 2 weeks away. Subaru Service Tech said I could keep driving till Appt. Few days later check engine light & flashing dashboard went away but Starter grinding intermittently. Software upgrade performed by Subaru. Same starter problem. Subaru again said it was ok to drive. They say said it Probably needed new starter but they didn't have any. (on backorder) Next day starter dead; car wouldn't start at all. It has to be towed.
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September 2022 by Curt D.
Wildly unprofessional. Avoid this place. I went in this evening to buy an Outback, and was harassed by a sleazy sales rep (David Shoemaker... manager? seriously?) to trade in my current vehicle. I explained multiple times that I wasn't planning on selling my car just yet, but he was aggressive and relentless, and even threatened that they wouldn't sell me a vehicle unless I traded mine in. I was forced to walk out of the dealership instead of purchasing a car. I'd had good experiences with this place before - bought the last car from them and was ready to sign paperwork this time. But they've lost my business after the way they behaved, and destroyed any goodwill or loyalty they had built. There are other dealerships in the area that aren't as sleazy, shady, or aggressive. Just buy from those. UPDATE: I have reviewed the response from the dealership to this review, and it is simply factually inaccurate on multiple levels. First, I have not purchased any vehicle from any dealer in Maine except Patriot, so saying I have purchased from Pape or Evergreen is wrong. Second, the responder says I discussed terms for an Outback, but that is untrue. We never actually discussed terms for an Outback - I was unable to proceed farther in the discussion than Mr. Shoemaker's demand for my vehicle as a trade-in. I attempted multiple times to discuss the purchase of the Outback, but Mr. Shoemaker would not allow that conversation to continue. Third, I made it clear from the beginning of the interaction - including with the scheduler who booked the appointment - that I had no interest in trading in my Crosstrek. The original sales rep I met with pushed to offer me a number for the vehicle, and I relented and let him throw out an offer. I did express surprise at the low-ball, and when I did, the associate admitted "it might be low" and brought in Mr. Shoemaker. I reiterated multiple times that I did not want to sell my vehicle back to Patriot, and attempted to return to the discussion of purchasing a new vehicle. However, Mr. Shoemaker would not let the issue go and continued to hound me to resell the vehicle. I became increasingly emphatic in saying that I did not intend to trade it in as part of the transaction, and Mr. Shoemaker eventually threatened that if I were not trading in my vehicle, the dealership would not reserve a vehicle for me, because supply is tight and so they would need to prioritize sales to customers who were trading in vehicles. I was startled by this, and Mr. Shoemaker continued his aggressive pitch to purchase the vehicle that I had no intention of selling to Patriot. After this had gone on long enough, it became clear that Patriot was unwilling to continue with my request to purchase a vehicle, so I left. This was not a negotiation for my Crosstrek where I did not accept the terms offered -- this was a forceful, aggressive, harassing push to convince me to sell a vehicle which I had indicated multiple times I had no intention of selling.
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August 2022 by Elise W.
We loved our experience here ! It was our first stop , after going to three other car dealerships it was clear that this was going to be our best bet . Would absolutely buy from them again
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July 2022 by Kylie R.
I have a cross trek and needed an oil change. Easy scheduling online with many available appointments, also on the weekends which is nice for my schedule. Customer service was very good and quick. I have service included in my lease however I did look at the prices and they seem fair. Also great waiting room if you do have to wait during your appointment.
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April 2022 by Olivia B.
Best experience i have ever had at a dealership
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March 2022 by Lise Russell Cooke
Holly Pritchard has the best personality and great customer service!
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March 2022 by Willie Dumont
Holly Pricard was the best!! Never felt any pressure, or anything uncomfortable. I’ve bought a dozen new cars in my life. This was the best experience I’ve ever had. Thank you Holly?
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March 2022 by Lisa Parechanian
I had a great experience with Holly. I have purchased 2 vehicles. I found Holly to be very friendly and knowledgeable! I would absolutely go back!!
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March 2022 by Aaron H.
helpful and friendly staff
