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December 2023 by Molly A.
I got my car in June of 2022 and it had recalls for the heated seats and parking assist chips. I have requested these recall parts be ordered on 2 occasions and I was told when I bought the car that they would let me know when the parts are in. They continue to send me emails and mail stating I can make an appointment for these recalls yet it doesn't seem like it will happen any time soon at this rate. I feel like it definitely should not take this long.
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May 2023 by Alan E.
worst dealer i have ever seen not honest at all stay away from them
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April 2023 by michael gibel
Best Parts department around. Fast service and very knowledgable!
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November 2022 by Tony D.
I'd like to give a shout out to the service department. Always ready to assist and provides great service on my truck. They always get me out before the time they promise. They didn't over charge me like most dealerships. I'd definitely go back again.
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October 2022 by Adrian K.
If I could leave zero stars I would. Bought a Silverado from this dealer when they were still Ira Jack and wasn't totally satisfied then, but still bought the truck non the less. After they changed ownership, the shitty service still didn't change. I had some issues with my 2018 Silverado including a couple sounds coming from the exhaust area and also transmission concerns. I first brought the truck down when they were still ira to check in about both issues, I took a test drive with some bub asswipe who told me I was hearing things and that the truck was supposed to make those sounds. He told me "I've got a way bigger truck (chevy 3500 ) than this and it makes a ton more clunking and weird sounds while driving, you'll get used to it". Granted, this isn't my first truck or first time driving a truck so the guy is just full of shit and insulting me. Drop him off and just get pushed away, only to head up to quirk chevy in Portland and have them address my exhaust valve being faulty, replacing it right away under warranty no questions asked. Fast forward 6 months or so and I'm still having issues with the transmission shifting issues. I bring it back to ira Jack and notice they changed ownership to just Jack.. to hold them accountable for the truck being broken. Just like before they tell me I'm hearing noises that arnt there, and that the truck drives just fine. They even kept my truck an extra day to "see if they can identify the issue" They say "oh yeah are you sure the noise isn't just the pallet you have in the bed of the truck? Every time we stop and go it thrashes around and makes noise". Ha!! Morons. After getting in a verbal dispute for wasting my fucking time, I leave telling them they are junk , providing the worst service and reliability of any dealer I've ever dealt with. Once again I bring my truck up to quirk chevy in Portland where they immediately addressed transmission issues and replaced my tranny under warranty. Moral of this story is that these clowns would rather waste your time and not own up to something, than help you out and keep you coming back. You'd think they want to help out a customer and make a good name for themselves. Fucking joke. Don't buy anything from these fuckers and for sure stay away from their service department. Absolute GARBAGE.
