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January 2023 by Effie Dodge
What an amazing place to do business. I got a great truck and took it home same day. Staff is friendly and easy to work with. Thanks guys. ??
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August 2022 by Johnny Five
Never bought a vehicle of them, I went paid off a truck elsewhere
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June 2022 by deborah p.
I'm an older woman solo out of towner traveler who brought her Toyota highlander in for a bumper collision repair. First off Scott head of the body shop was hard to find and impossible to reach after our first encounter. Scott indicated right away that he didn't have time fir me or my repair until late July. However, after coming out and looking at my vehicle he said the damage was simple enuf that I could get my insurance estimate and he could fit me in NO PROBLEM.The insurance adjuster met me and completed her estimate as promised within 48 hours. She also planned to send the estimate to Shephard Toyota at the same time. She indicated that she had a hard time getting Scott during this process. Scott never contacted me to schedule the repairs After multiple phone calls at least one or two detailed phone messages and almost two weeks later, I was able to contact Scott directly by phone. Contrary to his original proposal he indicated he was booking for September now and could not do my repair as promised. I understand being short staffed but why promise that you could do it if you can't ????
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December 2021 by M G
Fantastic staff, great service.
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October 2021 by Margie Oleta
Ahmet Meyveagaci worked for days to help my grandson get the vehicle he wanted and the financing he needed. He was professional and respectful of our situation. I will only recommend him from now on!!!
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October 2021 by Lisa Reed
I could not have had a better experience than what I had at Shepard Jeep with Ahmet! He is the bomb! I had no intention of leaving with a new to me vehicle, but...they made the deal so incredibly sweet I couldn't say no! Thank you for everything...and for making this so easy!! I am beyond thrilled.
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August 2021 by Anne C.
I lost my car keys while on vacation in the Port Clyde area, and tried several locksmiths and towing outlets before I contacted the Shepard dealership. When I spoke with Mike from the parts department, he was kind, helpful, and informative right away. He did some digging based on the info I had for my car and was able to order the key blank that I needed and get it in the next day, and he was happy to cut the key and help me in a super speedy way. All throughout the process, he was communicative, attentive, and generous with his time. Very grateful for Mike's help and would definitely work with them again!
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August 2021 by Madeleine M.
Be careful! Employees at Shepard's are not masked, vaccinated, keeping their distance, or wiping down surfaces. They are not forthcoming about this, and have no problem keeping their vaccination status secret while talking and doing their jovial respiratory-droplet spewing salespitches to you as you get ready for a test-drive, with their face 18'' from yours. When I asked the unmasked man whether he'd been vaccinated, he said (a) they're 'not supposed to' tell customers they aren't vaccinated, and (b) he's too healthy to 'need' the vaccine, thus demonstrating a phenomenal level of ignorance about the pandemic and a sad lack of concern about the world around him, as he volunteers to be an asymptomatic incubator for COVID, promoting replication and mutation and transmission to the less fortunate who cross his path. As a physician, its sickening to put these ''too healthy for COVID'' people on a ventilator. If a mask or a vaccination is too difficult, try intubation! So, I left. No new car today. I'm not about to pay someone 10s of $1000s to willingly perpetuate the pandemic, someone who doesn't give a damn whether he has given me and other people COVID.
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July 2021 by Lura Robinson
Awesome customer service!!! Would recommend highly!!
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May 2021 by Mike Woods
Shout out to Bill Carr, Bill Jr and J.C.They made my purchase easy.Thanks guys!
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September 2020 by Hannah Crusan
Highly recommend Kris at Shepherd. Made the car buying experience a very smooth and worry free process. Took the time to listen to what I wanted in a vehicle and not pushy at all. Perfect experience!
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August 2020 by Jessica Brown
I just want to rave about everyone at Shepard Toyota! Stephen was an awesome salesman that kept me laughing from the moment I walked in! I felt like I was talking with old friends, I didn’t feel pushed into buying anything! The finance guy got me a great rate, then came back a few moments later to tell me he had gotten me an even better rate! I highly recommend if your in the market for a new Toyota to make the drive to Shepard! So very glad I did, and I’m loving my new 2020 Toyota Rav hybrid! Thanks again!
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May 2020 by Matt Thompson
I'm usually someone who's very apprehensive going to an automotive dealership and purchasing a vehicle. I had an excellent costumer service experience with Kris! He made my buying experience not only an easy, but also a comfortable one. I would definitely recommend him if buying a new or used vehicle.
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May 2020 by Melissa Carney
Thanks to everyone at Shepards, its great to have a caring dealership close to home, our salesman, Darrell did an amazing job dealing with all of our needs, and picking out the vehicle of our choice. We were extremely impressed with not only the service, but the truck, i absolutely love it, especially the fact that we got such a great deal! We look forward to doing business again.
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March 2020 by Alisa Fessenden
Went to just look,and came home with a new used car.Was very happy with the service and they gave me a really good deal.Tommy is the man. Not to mention the fun at the shop.Great guys...
