-
February 2024 by Jill Babcock
I have been a subscriber with Verizon for almost 30 years, which says something regarding my satisfaction. Having moved geographically, Verizon has always been my preferred service. As the years pass, and the technology becomes more complex, I have relied on Verizon service both online on phone and in a store ……. All being very positive. However, several problems I’ve had to address with professionals at the location on three Somerset in Portland Maine. I’ve worked with Ben before and today worked with both Ben and Landon…….. 10 stars. They were both extremely professional, patient and a pleasure to work with while I am certain they will rise through the ranks, I will look forward to working with them again if I need help. You go guys!!Jill
-
February 2024 by The Tinkers
Kendra was so patient + helpful with our account, new phones+ how to explanations. Really wonderful experience!!!
-
February 2024 by Bonnie Beach
Very helpful!
-
January 2024 by RCM Co.
Outstanding customer service and patience assisting a stressed customer with replacing two challenging broken iPhones. Much appreciated.
-
January 2024 by emma haims
I came in to get help with a screen protector for my iPad that I use to draw and take notes in college. I was lucky enough to be helped out by Kris who could not have been more kind, charismatic, and SO helpful! My iPad looks great now with no dust or bubbles under the screen anymore - he helped to perfection! Thank you Kris, and I’d highly recommend you!!!
-
January 2024 by Jane Krasnow
Ben was patient and attentive and took the time to explain things about my new phone thoroughly .I would recommend him to any one looking for a phone .This is the second time I have had Ben White and this time I asked fir him by name because I knew he would take good care of me
-
January 2024 by Eli CR
Spencer was great!
-
January 2024 by Amber Crean
Went in right before close after my phone greenlined malfunctioned. Kendra happily helped me even though they were about to close, got me water and transferred all my data quickly. Happy with her service:)
-
January 2024 by Hans Brandes
Excellent customer service. All questions were answered. Thank you for all the help.
-
January 2024 by Harriett Wall
Shannon was amazing. My son and I agreed it was our best phone shopping experience ever.
-
January 2024 by Christopher Drew
Kevin Schoenholz was extremely helpful over several encounters in the Verizon office. He is very knowledgeable on technical and service issues. Through this experience Kevin was always patient, friendly and willing to go the extra mile to help us make decisions and accustom ourselves to our new products and servicesChris and Kathy Drew
-
December 2023 by keithprichard
Shannon was outstanding
-
December 2023 by Shelby Macchiaroli
Had such a quick and seamless experience! Kane was very helpful and knowledgable!
-
December 2023 by Emily Watson
Upgraded 2 devices today with Kendra who was so helpful and so patient with us and our kiddos as we struggled to remember passwords and navigate our devices. Very relieved to have such a great Verizon store so close to home! Highly recommend.
-
November 2023 by D Water
Today I had the most awesome experience with a rep named Miles at the Somerset Street Verizon location. If I could give this gentleman 10 stars I would. I have been trying to correct issues with our business and personal accounts for months and it has been a horrific and frustrating experience. Miles spent an hour fixing every problem, suggesting ways to reduce expenses and was the most knowledgeable and helpful Verizon employee I’ve ever encountered. He is exactly what every professional working in customer service should aspire to!I’m never going to like Verizon, but if they hired more people like him they might change my mind. This has experience has truly been a Turkey Day Miracle?