Shaw's Pharmacy is very good at communication and taking care of its customers. The staff is always respectful and provides top notch service, with specific praise for a particularly helpful and trusted pharmacist who advocates for customers with insurance issues. While some experiences with certain pharmacy staff have caused discomfort, the store management is noted as incredibly nice and effective at resolving problems. The pharmacy tends to be understaffed at times, but the team remains calm. Despite this, many customers find the service excellent enough to make a special trip.