Pottery Barn is a renowned home furnishings and decor retailer, offering expertly crafted products designed to help customers create a beautiful and comfortable living space. With a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores around the world, Pottery Barn has been a trusted brand since its inception in 1949 in Chelsea, New York. Customers praise the store's impressive display of items, which cater to visual learners and make the shopping experience more engaging. The staff is often described as knowledgeable, patient, and helpful, even during busy periods like Black Friday. One customer, Gerard, is particularly commended for his exceptional customer service. While some customers have expressed frustration with shipping and pricing, the majority of reviews highlight the quality of Pottery Barn's products, which are seen as reflective of the brand's commitment to craftsmanship. Customers appreciate the store's aesthetic, noting that it has a "great representation of what the company offers" and feels more like a friend's home than a typical retail space. Overall, Pottery Barn is praised for its high-quality products, visually appealing displays, and dedicated staff who strive to provide an exceptional shopping experience for their customers.
Lisa at the South Portland store is amazing! She is professional, kind and engaging. Great customer service is a rarity! Well done!!
October 2023
I highly recommend working with Gerard! I was at the store on Black Friday and as busy as it was, he was extremely patient and helpful! Also, the store has a great display of of items, which make it helpful if you are a visual person.
October 2023
I love the selection of home decor. Tastefully decorated and definitely not a “ big box” vibe. The staff here feel more like friends than clerks.
