O'Reilly Auto Parts in Portland, Maine provides friendly and competent service. The store is noted for being open late, offering help with auto parts needs after hours. Employees frequently go above and beyond, offering to test car batteries and honestly determining when a replacement is not necessary, saving customers money. Staff members are described as very kind, helpful, and knowledgeable, providing in-depth advice on specific parts. Service is exceptional both on the phone and in-person. The team is willing to assist with installations, such as putting in a new headlight for customers, even stepping outside in the rain or dark to ensure the correct part and help with the task for safety. This willingness to help, including with hands-on services like battery testing and bulb installation, creates fabulous experiences. Customers express deep appreciation, stating they will never shop anywhere else again due to the outstanding and thoughtful customer service received from the parts professionals at this location.
Friendly, competent service! They tested our car battery and determined it wasn't bad after all. Their help saved us money and prevented a sale but they didn't mind. In fact, they seemed happy to help. Thanks, guys!
March 2023
Received exceptional customer service from Ainsley at Brighton Avenue store both on the phone and follow-up in-person purchase! Thanks, Ainsley!?
March 2023
Excellent service. Had the parts I needed and kept everything simple.
