Lex Connection is a trusted auto service center known for its excellent customer service and trustworthy professionals. Customers have praised the team for their thorough and detailed approach, including combing through manuals and providing comprehensive pre-purchase inspections. The staff, especially team members like Cody and Kevin, are recognized for their helpfulness, professionalism, and willingness to go above and beyond. Many customers have experienced issues with their Lexus or Toyota vehicles, such as radio system problems or routine maintenance, and found Lex Connection to be capable of diagnosing and resolving these issues efficiently. Unlike other dealerships, Lex Connection offers genuine OEM parts and knows the ins and outs of Lexus and Toyota cars, which reassures customers that their vehicles are in good hands. The team also provides thoughtful touches like car washes and interior vacuuming, adding extra value to their service. Customers also appreciate the personalized communication, with staff making numerous calls to find the best deals and keeping clients informed throughout repairs. Several reviews mention how Lex Connection’s staff, including the owner Kevin, demonstrates kindness and willingness to help in unexpected situations, like roadside emergencies. Overall, Lex Connection is highly recommended for those seeking reliable, professional, and friendly service for Lexus and Toyota vehicles. Customers value the honest advice, quality work, and the sense of trust they feel when bringing their cars to this Maine-based shop.
Chet is the man!! Combed through the owners manual to answer all my questions, and helped me with a thorough pre-purchase inspection. Absolutely incredibly customer service.
July 2025
Toyota 4 Runner owner here . . . . I have been nothing but extremely satisfied with the customer service and the auto work at LexConnection! I'm happy to have found them - and I won't be going anywhere else! I LOVE the extra touches - the car wash and interior vacuum!
January 2025
Highly recommended - great communication from the time I made the appointment with Ben last week to the repair being completed/updates provided by Chet today. Appreciated all the extras as mentioned in prior reviews - car wash and vacuum, having a place to work and eat lunch. Thanks for a smooth, hassle-free experience!
