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January 2024 by Gary Berlucchi
Went to the monument square branch in portland,Maine 04101 today to use my safe deposit. Branch opens at 9:00 am I arrived at 9:30 am and the door was locked. I found another entry into the shared building where a security guard called the branch to tell them the door was locked. After waiting another 10 minutes in the cold , a key bank employee opened the door. After I asked why the door was locked 30 minutes after opening hours , he just said oh “ I guess the lock isn’t working”. Never apologized. Time to replace the manager.I’m a long time customer of key bank and I use a different branch that I am happy with but will never use this branch again!Gary BerlucchiSouth Portland, Maine
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September 2023 by William Ives
I have been waiting over a year for the manager to call me about an unresolved issue with my safety deposit box. Have talked to the call center and they said I need to talk with the bank directly. Put in multiple request to be contacted via phone or email. They are only open during 9-5 Monday through Friday when most people are working. Have called and left multiple messages with no returned calls. Awful awful experience with this place. Would not recommend to my worst enemy.
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July 2023 by Bette Krise
They put the Key in Keystone Cops!
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April 2022 by Hunter
don't even live in Maine but this bank got me messed up. Real Florida Jit yurrr bark bark
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December 2021 by Thomas Pearson
Fees are ridiculous! They call it FeeBank for a reason. Stay away! And, I have a very good idea myself on how to avoid these fees.
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September 2021 by Nicholas Bearce
It took over an hour and a half to cash my first paycheck! And Key Bank wonders why I don't want to do business with them?!? REALLY?!?
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November 2017 by Yuri Avo
Professional Service from dedicated employees. Dominique made our experience swift and highly professional.
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December 2016 by Daniel Roy
Unbelievably useless and rude staff. Your ATM doesn't return my card and you tell me its my fault...Your a joke.
