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June 2024 by Angelica Eling
The staff here is always so wonderful and helpful. Would be a five star review but their selection is somewhat sporadic and limited.
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June 2024 by Joe S
Employee wouldn't help me to find an item that their website said was in stock. Then, when I went to pay, this same employee was at the register. Once it was my turn to check out, this employee simply turned and walked away. Another employee came to ring up my items. When I asked her if that employee just refused to wait on me, she said it's okay, she would wait on me. I'll never shop here again.
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June 2024 by Deb JSQ
LOCATION 1064 BRIGHTON AVE STE D, PORTLAND, ME 04102
Extremely unprofessional and rude staff including a woman who *represented herself as the store manager*. A recent shopping experience at this location was extremely stressful. I was repeatedly insulted by a very rude and hostile *manager* and when I asked her name, SHE REFUSED to provide. She then yelled at me in front of a line of customers she would "call the police" IF I took her picture with my phone to identify her to JOANN Corp complaint lines. I advised her to make the call and snapped her photo. My experience with this alleged *store manager* was shameful and without excuse. In addition, JOANN corporate office follow-up was pathetically inadequate with a District Mgr contacting me after having been advised to do so TWICE by his superiors. When he did call he did all of the talking rather than listening to my complaint. In fact, he gave an excuse that the location has issues with "homeless" camps behind the store?!?!?! NOT sure how this was supposed to have excused the poor training of store staff or their rude behavior towards customers! The entire experience with this business location and the alleged management / district personnel was totally bizarre and unprofessional to the extreme.
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June 2024 by Becky Noyes
Really nice JoAnn's with tons of fabric! I found everything I was looking for for my most recent project with ease (and maybe a bit more, haha). The only weird thing is that the store was dead silent, I guess all the crafting goods stacked high capture the sound like a noise cancelling barrier. In any case, I was very pleased and happy I found some material I was struggling to find anywhere else.
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April 2024 by Maureen Hall
The people who work here are so friendly and helpful.
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March 2024 by DJ A.
NOTE: REVIEW IS LOCATION SPECIFIC FOR JOANN FABRICS @ 1064 BRIGHTON AVE STE D, PORTLAND, ME 04102 I had to return to the store on 03.20.24 to return item due to the fact I had ordered 5 yds of continuous fabric for a reupholster project BUT rcv'd 2 pieces 2.5 yds ea, unsuitable for my project. When I returned to the store, the level of service was totally unacceptable. I am hearing impaired and was not provided consideration of employees removing face masks so I could read their lips. I calmly advised them (front counter worker & the alleged "store mgr") I could not understand what they were saying so they then began waving their arms around rather than simply lowering face masks. I was treated very badly by ALL staff including a woman who *represented herself as the store manager*. This woman continually rolled her eyes at me while she behaved in a very rude manner. What should have been a very simple return was extremely stressful, insulting, and took far too much time ALL due to the "manager's" hostile attitude and unprofessional mannerisms! When I asked her name, SHE REFUSED to provide. She then yelled at me in front of a line of customers she would "call the police" IF I took her picture with my phone to identify her to JOANN Corp complaint lines. I advised her to make the call and snapped her photo. I have shopped JOANN fabrics all of my life in several different areas and have never seen such horrible behavior at any location. In fact, I have never seen anyone of management level at any type of business or location behave as this woman behaved. My experience with this alleged *store manager* was shameful and without excuse. PS...I DID get that photo so she is on record waving her hands around and shouting and I will be happy to provide a copy to JOANN CORP (in the event they care to confirm this person is really one of their managers!). My experience with this alleged *store manager* was shameful and without excuse.
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January 2024 by Jhon Loretta
This place is horrible they aren’t kind. Make very unprofessional and rude jokes and are all around very sloppy and not a good place to be around
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January 2024 by Gail Littlefield Blanchette LaPrino
My issue is not with the store but Joanns Online. Ordered a bolt of Pellon quilt batting and 5 spools of thread. One spool of thread came by itself, 3 more spools came in a huge box, and the Pellon came by itself. Did not receive one of the spools of thread at all! Would not have ordered if I'd known what an awful carbon footprint they have. Sent a chat about the missing thread and got back a message that I need to contact the RETURNS dept. I made it clear I was MISSING an item. Not returning something. Sometimes when you try to save some time by ordering online, it just takes longer to straighten stuff out.
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December 2023 by Julie Wilkes
Update your hours. The only time I had to pick up my online order was Saturday morning and I arrived at 8:30 since Google maps says you open at 8. Well, you were closed.I guess I’ll be canceling my order now.
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October 2023 by Cara
Good: Large selection - everything you can think of they have, friendly associates, excellent sale items and coupons.Not good: I'll never order online for delivery again! Ordering online to pick up at a store is better. I placed an order a week ago and no word yet, and I sent two messages and neither were answered. There is NO customer service phone number on the website, so you have to send a message, and they don't reply. I found a store manager that was willing to give me a number to call - and the woman told me it was shipping "now". That was two days ago. It didn't ship though and I wonder why she said that. Not doing this again. That process is customer un-friendly.
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August 2023 by rose
Deb at the craft corners got a major attitude ☹️
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July 2023 by Ej Stokes
Small and definitely over shopped
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July 2023 by Patricia Gooding
Great service
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July 2023 by Deborah Eisenhauer
Another in store for those with creative minds.
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July 2023 by Andrew Ward
Great selection of fabrics.
