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February 2024 by Mallory G.
I did not have a good experience with this Jiffy Lube. To pass inspection, I had to change my tires, and the tires I got from my friend's Dad had rusty rims. Jiffy Lube put them on, passed my car for inspection, and later that night, one of my tires flew off while I was driving. When I called Jiffy Lube to inform them of this incident, they did not apologize, ask me if I was okay, and instead were rude and tried to completely place all blame on me. They claimed they told me it would be unsafe to put on rusty rims; however, I'm unsure why they would put them on or pass my car for inspection if it was in-fact, so unsafe. My car ended up with at least a couple thousand dollars worth of damage, with the manager trying to tell me at first that there was less than $500 worth of damages and that essentially, it would be silly for me to go through insurance. While he did try to work out an agreement with me to take some ownership, in my opinion, the offers that were made were not fair based on what happened. I am very disappointed with my experience here, will not be coming back, and would not recommend this business to others. Finally, be careful when you're signing a receipt and maybe ask to read everything before signing, as they will not be transparent about what they're putting on there in order to try and prevent their shop from being held liable at all.
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January 2024 by Brenda Fulton
I usually get very quick and thorough service. The guys are friendly and informative.
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January 2024 by Patty O.
In October I brought my car to Jiffy in Portland ME because I had a tire that was going flat. They told me it couldn't be fixed and that I should get all new tires because they wouldn't pass inspection. I was surprised because they were 60K tires and only had 40K miles on them, but I agreed anyway. Two months later, I got a nail in one of the new tires, so I brought it back. Again, I was told that it couldn't be repaired and that I would need a new tire. It was then I realized that they were not in the tire repair business, only in tire sales. I told them I would not give them another dime so I took it to a reputable tire company who repaired it perfectly for $25. In addition, the people I dealt with were all rude and they don't even provide a restroom for their customers. Save your money and go elsewhere!!
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December 2023 by Julie Holden
Went to this location yesterday late morning to get my car inspection done and it was super busy so I left and returned this morning at 7:30 to get it done when they open at 8. When they opened the gentleman told me “ oh we don’t start doing those until 9 so it’ll be about another hour and a half “. I thought it was a first come first serve facility not based on what you were needing done. I was second in line. Won’t be returning for any service.
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November 2023 by Tim Poitras
Not the service I usually get, been here quite a few times and always got great service, but when I went this time, they didn’t even vacuum my vehicle, for the price they charge, they should wash it too, no one was even there but me, so it wasn’t like they were busy, ?
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September 2023 by Kai Dunn
called to try and get an inspection and both times they said come over. When I got their they said they were to buddy and couldn’t do it and the next time they wen to break after telling to come over
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September 2023 by Nicki Neidich
Great experience while traveling through Maine. We were in and out in 25 minutes. Friendly and professional.Service: Oil change
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September 2023 by Brett Seymour
The service advisor even guided me to a coupon that saved me a nice amount of money.
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July 2023 by Chena I.
I can't say enough good things about the people at Jiffy Lube on Riverside Street in Portland, ME. Best customer service I have ever had from a mechanic, every time I go. I've been to a lot of different car repair shops over the years, and especially as someone in a female body, I'm used to pretty crap service, upselling, being talked down to -- all of it -- but you won't find that here. They know their stuff, they treat you right, and they're as fast as their name promises. Never thought I'd feel loyal to a chain store, but I'll come here whenever I can! Thanks again!
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July 2023 by Azrael Greene
They did a terrible job on my breaks, didn't offer to help me when I called. NO ONE has apologized and I just got off the phone with the owner, Derek who then tried to gaslight me when I pointed out there was no customer service or concern for my safety whatsoever. Scary they work on cars every day.
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July 2023 by Kate Pelletier
Very unprofessional, and highly pricingI had three consecutive bad experiences here!The first I went for a Prius state inspection sticker , they charged me $700 to fix what it needed for a sticker, I booked an appointment to another shop they fixed the car for $250 and passed the inspection.Second time I booked online the service ( transmission fluid change) and they quoted me $170 which I agreed but when I got there they said the person who does it was not present and asked me to come back ( that was a 40 miles drive one way to there). I came called that other day and that guy told me to come, but when I got there he told me that they can’t do it since my car doesn’t have a gauge ( that’s how the manufacturer did it) we argued and he definitely showed unprofessionalism in talking and he left me in the line. I requested to talk yo the manager and he apologized.Lastly I recently went for another inspection, the car failed ( which is not their fault) and showed me what it needed . I asked that same may be mechanically good but very bad in customer service, and again charged me $950 to fix and provide inspection for just 4 issues ( two front tires, four corner lights bulbs, passenger side front ball joint and driver side rear brake pads) which I think is astronomical. Will never go thereAnd I advise not to waste your time going there.Service: Tires
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July 2023 by Sarah Pearce
They try as much as they can and that's appreciated. Did a great job on my work truck.
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July 2023 by Mike Mitchell
Seems like a good place to go for more than oil changes also tires an auto repairs
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May 2023 by v Mami
Worst place to go never again if you’re a woman they will take advantage of you!! Oil leaking after an oil change went back and completely blew me off saying it was excess oil dripping nope!!! My oil was gone after 3 days. Went to a reputable place to tell me they didn’t even twist my filter on. There incompetent what a waste of 80$Service: Oil change
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May 2023 by Chris Merritt
Was in and out very quickly, customer service was excellentService: Oil change
