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December 2023 by Michael Brennan
A good dealership to work with.
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December 2023 by Lynne S.
When I first looked at cars at Berlin City, they did not have the car on the lot that I wanted. The salesperson - Joe Reynolds - was terrific. He regularly updated me on incoming vehicles until I was able to find the perfect car. He was professional and friendly without ever being pushy or obnoxious. He provided terrific customer service. This was the sixth time I have purchased a new car and it was by far the best experience I have ever had!
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November 2023 by Ben B.
From one of their mass mailing, I made an appointment to have the oil changed and tire rotated on my daughter's car. I called and made an appointment for 1:00PM. We drove to Portland and had lunch then made our way to the dealership and arrived 15 minutes early. It took some time for someone to acknowledge us and asked us if we had a ride back, I told him we would wait for the car and that's when he mentioned that he could only take us at 4:00PM ... at best. I told him that we had a 1:00PM appointment and his best answer was just a shrug of the shoulders. I told him that this wouldn't work and asked him how he'd feel if he had 6:00PM dinner reservations but could only be seated at 9:00PM. Again, his best answer was a shrug of the shoulders. So we left. I personally will never return back to this dealership. My wife just bought a brand new Toyota and we went out of our way to pick a different dealer.
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October 2023 by Noah M.
They will not communicate with you, do not think you will hear something from them. Enjoy the chairs in the waiting room because you will be there for while.It's just not the level you would expect from Toyota!Dog do-do
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October 2023 by Lauren M.
I recently bought a Toyota RAV4 with Berlin City. I worked with Mike (in Sales) and Earl (in Financing) -- they were incredibly kind, flexible and easy to work with! Although the entire process takes a long time (3+ hours!), I won't buy a car from anyone else in the area after working with this team. Their customer service was top notch and the dealership is modernized, so it's as good as it gets when you're hanging around for services. 10/10 Recommend!
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October 2023 by Ruth Torralba
Ahmed Ali the best professional and top service! Really care for the customer
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September 2023 by Terri Arden
Love my sienna. Love the service and sales people. My dogs are welcome there when I go in for scheduled maintenance
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August 2023 by Trapspamalot F.
Do not use this dealership for service ! I should have read the terrible reviews going back 10 + years. Took my Toyota in to have a key made. Had an appointment. Came in 30 minutes early. They said it would be 1 hour. 3.5 hours later... I have my key. The service department quoted me $150 for the key. The bill stated $178.00. These keys can be purchased on the internet for $19.95. So, just exactly what am I paying for ? Well I guess it was for that air conditioning I sat in while I was waiting. The labor charge was for 1/2 hour.
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June 2023 by Anthony A.
Berlin city Toyota has stepped their service game lately. Brittany is awesome and so isn't Jeff Bishop. They match matches on tires and always do me good.
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January 2023 by Alex D.
Went and had my tires rotated and a oil change done on my brand new Tacoma this last winter not only did it take 2-1/2 -3hrs to complete a hour job. just the next day after I drove away I lost 2 of the center caps for the hubs which are 75$ each. Recovered one that flew off on my road to find they had broken the tabs upon further inspection. Expected better from a dealership
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January 2023 by Izzy B.
excellent car buying experience. Keegan Newman was awesome to work with. There was a minor issue with my truck after the purchase and Keegan promptly addressed it and made everything right! Couldn't be happier!
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January 2023 by Erica Mullen
This place used to be great, but in the past year or two has become unreliable, frustrating to deal with, and unprofessional. I recently brought my car in for an inspection and a recall sticker and I waited 2 hours before being informed that they forgot to do my car. This was the last straw for me and I won’t be back. I know I’m not alone because the waiting area was full of other frustrated customers.Service: General repairs & maintenance
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January 2023 by Rebekah Londoff
Once again, this Toyota location has proved itself to be unreliable. I came in for regularly scheduled maintenance and made the mistake of letting them know that occasionally I hear a grinding thunk from the front of my car when making slow sharp left turns (like in a parking lot). They charged me $100 to tell me that a small bottle of hand sanitizer in my driver door was causing the sound.....I may not know a lot about cars, but I 100% know for a fact that that was not the cause of the sound I was hearing. When I told them this, they argued with me and told me to just try driving around to see if the sound has gone away.I always feel patronized when I go to this Toyota location and not taken seriously. While I'll still go for the regularly scheduled maintenance (since I'm already paying for that), DO NOT have them do any diagnostics on your car if you notice an issue. It's a waste of time and money. Take your car to someone who actually cares and knows about cars.
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January 2023 by Carol May
Don't take your car here to be repaired!! Kept me here 3 hours, then said you need 3/4 tank of gas to run an evac. test, stupid!! Called Lee Toyota in Topsham and they fixed my car super fast, with 1/4 tank of gas!!!! Shame on you Berlin, I'd give you a 0 if it was offered!!
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January 2023 by Steven Jones
I went in for a oil change unannounced and was finished in 20 minutes, in that time I got a couple quotes for some new tires and they washed my car. Most impressive dealership I've been to, from Seattle Washington to here in Portland Maine.