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February 2024 by Nick Chamberlain
Useless hours - ATM lobby shouldn’t close at 4pm
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December 2023 by John R.
Xiomara is a great at what she does, if there was anyone I can trust with my banking it would be with her. She reassures me with great confidence because she gets the job done. She is a great asset to the company.
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October 2023 by Ahmad Alhdidi
Bad service
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February 2023 by Leonardo Azevedo
I didn't believe the reviews but after visiting branch I am sure this BofA is a place where dreams come to die...like...I had a very simple issue which was not a problem at all - I need a cashier's check and I didn't have a debit card with me. I was totally fine coming back another day with the right forms of id but, they tried "solving the problem" and the whole thing escalated so quickly like in 2 mins I was sitting at the Branch managers office hearing her treat me like a misbehaved 6 year old while I was trying to de-escalate the situation by smiling and saying "I understand it is no problem". I really thought the whole thing was funny but just want to let everyone know to come in prepared to feel like you are in prison, or in detention in High school
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February 2023 by Tim Galvez
Worst bank ever, you should close your doors.Your not a bank, your a joke.
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July 2022 by Marcus Hinterberger
boow resurse and hotel but u are the king of owner in the time u visite boow 11544
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June 2022 by Jon Betz
This branch has been closed for some time. ATM only. They should update Google to reflect this.
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March 2022 by Bonnie W.
Have been trying to call this location to speak to someone for over 3 weeks. Call every day and get a message that they are all with customers and can't answer the phone. Went in to the location last Saturday to exchange US dollars for Euros. I have a credit card through BOA and am a Wealth Management client. I had exchanged dollars for euros a couple of years ago at this branch and it was so much more efficient. This time was a disaster or epic proportions. When I went into the location on Saturday I was told that there is only one person that can exchange money and he does not work Saturdays. Sure would have been nice to know that before driving all the way there but hey, they don't answer their phones! Went back today, Tuesday. Sat in the person's office for 1/2 hour while he looked for the right form that needed to be completed to do the exchange (so he could order the Euros). I can't understand how a bank of this size is so mired in antiquated forms - why can't they just print the form off and use it in real time? What a novel idea! The person couldn't even tell me if I was going to have to pay a fee to exchange the money. TD Bank in Falmouth will exchange Euros on the spot for a $10 fee. I don't recommend anyone using this branch. While I was waiting for the the person to find the correct form for 1/2 hour I noticed that the phones never rang - not once. There were 5 employees in the branch and only the 2 tellers were busy. Keystone Cops banking at its finest! Never again! Will be closing my BOA credit card this summer and finding another bank that has their act together.
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March 2022 by David A.
I have been to this bank 4 different times. Lines are out the door waiting for service. Nice touch with two employees standing by the door asking how they can help you. They really could be better used by working behind the counter helping the other tellers
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November 2021 by Matthew Owen
Showed up today to deposit a check only to find they are closed \\\"due to circumstances beyond our control\\\". When will they reopen? No indication given. I guess I'll be driving 5 miles to their other branch.
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October 2021 by Matthew Wasielewski
Never open.Reducing hours and locations will be a slow downward spiral for BoA. Take away the customer service and customers will look for better options - which there are many.
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October 2021 by Jesse Laughlin
They have been closed all week due to ‘unforeseen circumstances’. I know bankers are known for not working many hours, but this is absurd. You would think they would send out updates to their customers but no. There is no sense of when they will open next. You just have to show up randomly and pray they are open.
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July 2021 by Christina M.
Bank of America company has to be the WORSE COMPANY I have ever dealt with! I have made over 5 payments within the last month and they are STILL HOLDING MY PAYMENTS, which causes my credit card to be unusable! Go to CTI bank, at least with EVERY payment I make there it CLEARS THE SAME DAY, WITHIN SECONDS. I am deeply frustrated with BOFA, do your research before you think twice about getting a credit card or bank account here.
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July 2021 by Shannon H.
B of A Owes is so bad it is negative a thousand stars DONT EVER EVER GET A BofA Credit CARD!!! Especially if you have great credit! They can't wait to ruin your credit score! They are thieves! . They failed to send me a statement after Years of being an on time paying customer they failed to send me a statement in the mail and they charged me a late free . I was ready to pay by phone but they said they would not take off the late fee. They HATE their Customers NEVER NEVER do Business with BOA in any way shape or form Horrible company all the way around!!!
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July 2021 by Brian H.
banked with them for 14 years and never will again!! called before three trying to transfer got put through to closed department! called back and was on hold another 45 minutes to only fine out that there digital secure sign wasn't working and i needed to go into the bank that just closed at 4. it was 4:04 by the time i found this out. so now i am at risk of loosing house deal because they don't communicate between department and don't even keep regulars bank hours anymore. youre a failure of a bank if you don't let your customer access funds during normal hours!!! hope they go under
