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January 2024 by Michael Chaput
AAA service has gone into the toilet. Don’t waste your money.They used to be an amazing service for breakdowns and insurance but no more. They had me wait for over 14 hours recently in 93 degree weather on one service call out of state in a nasty neighborhood of a big city down south.They pulled a similar stunt on December 7, 2023. They said a technician was on the way at first. Then it turned into four hours. Then they texted me that they didn’t know when they’d pick me up. This time I was deep in the wilderness. I cancelled the service request yet they still charged me for a service call and I just tried to redo the same call for the same car same origin and destination but they informed me they would need to bill me for the tow. I am not renewing the AAA CARDS FAMILY WIDE. That totals over eight hundred dollars a year. I recommend you do the same.I’m a disabled Vet with no time or money for games. Shout out to ALL my fellow vets out there - I’ve got your six here. Run don’t walk away from these scam artists!
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August 2023 by Joan Laude
Stellar service by Yvonne and Erik at the Portland, ME. office. They both went above and beyond to research and offer thoughtful advice on an upcoming, difficult trip. Really listened and not only had a well thought out plan, but seemed to sincerely care about my little 4 day trip-tick. Fabulous customer service!
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March 2023 by Mike P.
I have been a member for 33 years and only needed tow service once and the one time I did, they said they couldn't tow me because my pickup had a plow on it at the time! I suggested they send a flatbed truck and I would pay the extra difference and they said that wasn't possible and they only way they would tow me was to take the plow off and leave it on the side of the road...ARE YOU KIDDING ME I asked?! Not only is that TOTALLY unsafe its illegal! When this year's membership expires, I QUIT and they will never see my business again or anybody else I can convince if they ask me what I think of AAA!
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February 2023 by Gayle Wolotsky
Aaron S was on the scene in half the estimated time-so speedy! He was very professional, but also had a kind way about him that made me feel much less embarrassed about getting stuck. Instead of yanking the car out of the ditch with haste, he was methodical in making sure not to cause any unnecessary damage. Aaron hustled with a smile on his face throughout the whole service. He is very good at his job! Thank you!
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November 2022 by Brian Cody
I have had an incredible amount of difficulty communicating to this office. The root cause has not been addressed, but an agent was willing to work over text messaging in order to help me out.
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November 2022 by Bj S.
I paid for AAA membership, which is still active through the end of Jan 2023. I called them for service this evening as my car slid down a hill & is presently stopped at the edge of culvert, the driver's side rear tire is literally at the edge of this culvert or gully. The car isn't able to go forward up the hill; it's stuck. I called AAA only to be told that they do not provide this type of service. The man who answered told me that if the car was in the gully or culvert, then they would come out & do an "extraction", but they will not help to prevent the car from sliding into the culvert (where it's likely to be damaged). What is the sense of paying for AAA when they won't be helpful when you need them? It's just so ludicrous. I have no way of moving my car without endangering both myself and the car. I'm not going to renew this worthless membership in this worthless organization.
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November 2022 by Suna Shaw
Spoke with the rudest dispatcher today at AAA when requesting a tow. After waiting over 3 hours, I called for an update and was upset at the lack of communication. This person named Marc (wouldn't give me his last name or his supervisors name) asked me if I thought I was more important than anyone else, and then raised his voice and threatened to cancel my tow. I will never use AAA after this experience and intend on canceling my membership. Instead of behaving professionally, assuring me that someone would be responding his behavior was that of a teenager having a tantrum and was extremely unacceptable.
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August 2022 by Dave H.
11-year AAA customers here; we learned a hard lesson yesterday when AAA left us stranded on the Maine Turnpike. They couldn’t find a tow truck (so they claimed) and we had to arrange a private towing company ourselves. Customer service was pathetic. Save your money: quit AAA and get roadside assistance through your auto insurance company. You probably already have coverage! Dump AAA Northern New England!!
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August 2022 by Susannah Hunt
I love aaa except l wanted to use my moms account so I wouldn’t have to pay a towing fee again and she would of had to call which to me is a hassle when I know all of the information needed besides. Yes I had her permission!
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August 2022 by David Care
My wife was on her way to work on the Saturday of 4th July weekend when her alternator went..she called AAA and was told it would be at least 2 hours and she would have to be at the car..she decided to go on to work,had a coworker pick her up and deal with the car later..on Tuesday the following week we drove the 90 mins to her car and called AAA..was told someone would call or text in 15 mins..we got a text saying someone would be there in an hour..20 mins later got another text saying running late will be there in about a hour and a half..2 hours go by,no show,no call, nothing.. call AAA again,they read text and don't have an answer..will have somebody call..same thing happened.. another 90 mins..call again,this time they give me the dispatcher..she said she would handle it..15 mins go by and a tow truck shows up..nice guy explains how he is the last to get called when no AAA driver wants the job because it's not profitable..he wasn't associated with AAA but bills threw a 3rd party...he was just down the street..5 plus hours we waited..I have been in the service industry for 35 years,you take the bad with the good..you signed up..but you have no problem leaving 2 60 plus year olds on the side of the road.. thinking twice about renewing
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August 2022 by TheTelecaster1957
You pay for roadside assistance, but when you need it, they tell you that nobody is available for an hour, then 2 hours, then 4.5 hours, then they tell you nobody is available at all.?I will not be renewing with them.Terrible service, if you can even get any at all.??
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August 2022 by Dave H.
11-year AAA customers here; we learned a hard lesson yesterday when AAA left us stranded on the Maine Turnpike. They couldn't find a tow truck and we had to arrange a private towing company ourselves. Customer service was pathetic. Save your money: quit AAA and get roadside assistance through your auto insurance company. You probably already have coverage! Dump AAA Northern New England!!
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July 2022 by Gary Blanchard
Hello, I have been a AAA member for years , I always had great service, until last week!! I needed a tow from the turnpike, about 5 miles from my home due to alternator failure. When my wife called AAA and got dispatch. They told her that they didn't service the turnpike and she needed to call turnpike authority!! They never heard of such absurdity !! They got the same response !! 140.00 $ later, for 4 miles tow !! I'm still waiting to be reimbursed!!What's going on with AAA ??!! We will find a different provider! I don't understand why such a big company would do that !!
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July 2022 by Sarah S.
Arrived in the Manchester NH airport at 1:00 am, found my car battery had died after being left undriven for 5 days. Called AAA.They were unable, or unwilling, to send someone to the airport; suggested I try to get service on my own or try again in the morning. 75 miles from my home. At 1:00 am in the LAZ parking garage. LAZ got me on the road within 10 minutes. The technician was super helpful and friendly. AAA not so much, despite the legend "We won't leave you stranded" on the Northern NH Club website. I will be rethinking my long membership. I wish I could give 0 stars.
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May 2022 by Erika R.
I've used AAA a number of times and they've been helpful those previous times. I gave a 1 star based on the absolute ridiculous situation I was in last night... It was midnight after a concert. My brother's car wouldn't start, so we called AAA and told them what was going on. We were in a parking garage, so they told us they'll try and find someone who'll do that. We get a text saying someone was dispatched with an ETA. We then get a call AN HOUR LATER saying that it's too late and all the tow companies want to "stay local." We are forced to sleep in the car overnight. I can't even imagine if we were on the highway. I call them again at 5am and they say someone's coming with an ETA yet another time. I'll let you guess what happened next.... we got a call AN HOUR LATER telling us nobody wants to seat two people in the truck. At this point, it's not even funny and I'm on the verge of tears. I started looking at $100 Uber rides until someone called us back with a tow FINALLY at 9am the next morning. People don't choose when they want to break down. You say you're 24 hours, but when someone calls after midnight, you say it's "too late." I'm not calling you because I want to. I pay for the membership every year and you take MY money out on time, so I expect to deal with only competence. Still so upset about this.
