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July 2024 by Julia Mecray
Such a positive experience! Had a flat tire and called AAA to help. Not only did the technician arrive before his estimated time of arrival, but we were greeted by an enthusiastic, friendly and confident guy ready to tackle the job. Not only did he fix the flat - he plugged the hole and sent us on our way! He saved us time and the hassle of having to get a new tire. A big thanks to AAA Fleet Portland, Matthew W.
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January 2024 by Michael Chaput
AAA service has gone into the toilet. Don’t waste your money.They used to be an amazing service for breakdowns and insurance but no more. They had me wait for over 14 hours recently in 93 degree weather on one service call out of state in a nasty neighborhood of a big city down south.They pulled a similar stunt on December 7, 2023. They said a technician was on the way at first. Then it turned into four hours. Then they texted me that they didn’t know when they’d pick me up. This time I was deep in the wilderness. I cancelled the service request yet they still charged me for a service call and I just tried to redo the same call for the same car same origin and destination but they informed me they would need to bill me for the tow. I am not renewing the AAA CARDS FAMILY WIDE. That totals over eight hundred dollars a year. I recommend you do the same.I’m a disabled Vet with no time or money for games. Shout out to ALL my fellow vets out there - I’ve got your six here. Run don’t walk away from these scam artists!
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August 2023 by Joan Laude
Stellar service by Yvonne and Erik at the Portland, ME. office. They both went above and beyond to research and offer thoughtful advice on an upcoming, difficult trip. Really listened and not only had a well thought out plan, but seemed to sincerely care about my little 4 day trip-tick. Fabulous customer service!
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July 2023 by Polar Bear
Not helpful
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July 2023 by Dawn Laughlin (mrscrazy69d)
A must have for any Maine driver.
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July 2023 by Annabelle Garcia
Professional and very attentive staff. The place is accessible and very nice.
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July 2023 by Cynthia Macdonald
Very kind , prompt and knowledgeable technician today. Thanks to AAA I’m back on the road , thanks
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July 2023 by B
horrible service
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March 2023 by Mike P.
I have been a member for 33 years and only needed tow service once and the one time I did, they said they couldn't tow me because my pickup had a plow on it at the time! I suggested they send a flatbed truck and I would pay the extra difference and they said that wasn't possible and they only way they would tow me was to take the plow off and leave it on the side of the road...ARE YOU KIDDING ME I asked?! Not only is that TOTALLY unsafe its illegal! When this year's membership expires, I QUIT and they will never see my business again or anybody else I can convince if they ask me what I think of AAA!
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February 2023 by Gayle Wolotsky
Aaron S was on the scene in half the estimated time-so speedy! He was very professional, but also had a kind way about him that made me feel much less embarrassed about getting stuck. Instead of yanking the car out of the ditch with haste, he was methodical in making sure not to cause any unnecessary damage. Aaron hustled with a smile on his face throughout the whole service. He is very good at his job! Thank you!
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November 2022 by Brian Cody
I have had an incredible amount of difficulty communicating to this office. The root cause has not been addressed, but an agent was willing to work over text messaging in order to help me out.
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November 2022 by Bj S.
I paid for AAA membership, which is still active through the end of Jan 2023. I called them for service this evening as my car slid down a hill & is presently stopped at the edge of culvert, the driver's side rear tire is literally at the edge of this culvert or gully. The car isn't able to go forward up the hill; it's stuck. I called AAA only to be told that they do not provide this type of service. The man who answered told me that if the car was in the gully or culvert, then they would come out & do an "extraction", but they will not help to prevent the car from sliding into the culvert (where it's likely to be damaged). What is the sense of paying for AAA when they won't be helpful when you need them? It's just so ludicrous. I have no way of moving my car without endangering both myself and the car. I'm not going to renew this worthless membership in this worthless organization.
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November 2022 by Suna Shaw
Spoke with the rudest dispatcher today at AAA when requesting a tow. After waiting over 3 hours, I called for an update and was upset at the lack of communication. This person named Marc (wouldn't give me his last name or his supervisors name) asked me if I thought I was more important than anyone else, and then raised his voice and threatened to cancel my tow. I will never use AAA after this experience and intend on canceling my membership. Instead of behaving professionally, assuring me that someone would be responding his behavior was that of a teenager having a tantrum and was extremely unacceptable.
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August 2022 by Dave H.
11-year AAA customers here; we learned a hard lesson yesterday when AAA left us stranded on the Maine Turnpike. They couldn’t find a tow truck (so they claimed) and we had to arrange a private towing company ourselves. Customer service was pathetic. Save your money: quit AAA and get roadside assistance through your auto insurance company. You probably already have coverage! Dump AAA Northern New England!!
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August 2022 by Susannah Hunt
I love aaa except l wanted to use my moms account so I wouldn’t have to pay a towing fee again and she would of had to call which to me is a hassle when I know all of the information needed besides. Yes I had her permission!
