The New Balance Factory Store in Oxford is a well-regarded footwear retailer known for its friendly service and good selection. Customers frequently note the very friendly, patient, and helpful staff who provide excellent service. Employees are described as politely greeting shoppers, explaining sales and discounts, and offering dedicated assistance. This includes helping those with specific foot problems or hard-to-find sizes by locating items in-store, ordering online for the same sale price, or calling other stores to arrange free home shipping. The store offers lots of shoes, with plenty of options including some running apparel and other miscellaneous apparel. Many find it a great place for footwear, citing great value and great discounted prices, particularly during its annual tent sale. The business also allows a car club to host an annual car show on its grounds. While some feel the deals aren't that good for a factory store, the overall experience is often considered wonderful and a five-star experience, making for time well spent.
