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August 2023 by Dee Frederick
I would highly recommend this family owned business for their professionalism, honesty and commitment to giving the customer the best water treatment system they could possibly offer! I had a complete system installed and the difference in my drinking water and household water is significant…my water sourced appliances will last longer too??
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July 2023 by Leslie F.
Great service while giving a quote for a system to raise our PH. Zero response when our floor flooded under the wall and into the next room soaking the underlayment and up the wood wall from condensation. We've called 3 times asking that they come address the problem... even expecting to pay for the tank cover and pipe sleeves. We're told they will call back but they haven't. Emergency service doesn't respond.Horrible customer service. Seriously find someone else for your water treatment needs.
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December 2022 by Brian G
From the service I received from Laurie, over the phone, to Tyler and Shawn stopping by my house to go over the system with me, I could not be happier. These people truly care for their customers and it shows! Tyler and Shawn were very thorough in their explanation and testing. I feel very confident in the system that my wife and I purchased from them and would recommend them to family and friends. Thank you Norlens!!
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September 2022 by Sheila B.
A neighbor recommended Norlen's to install a softener and filtration system for my well water. Super high in iron. I couldn't be more pleased with the front office personnel, the engineer or the technician who did the work. Super nice folks, went above and beyond to explain what was needed and to work with my unique requirements. Always, answered the phones, followed up with every detail. And the cost for my system was very competitive and fair. Highly recommend this contractor.
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August 2022 by Gregory Warren
Great people and very helpful.
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August 2021 by Chris Williams
always on time, always great service
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July 2021 by Krystal Groff
Very dissatisfied with the performance and servicing of a water treatment system installed in late December 2019. The system designed and installed by Norlen's did not, in our opinion, consistently provide treated water acceptable for cooking, drinking, bathing and washing laundry (discolored water, iron/rust smell on skin after showering, residue left in drinking pitchers, discolored laundry, etching in sinks and countertops, etc.). We noted problems within one month of regular use (this is a newly built second home so water usage was not regular immediately after installation of the water treatment system). After three service visits and multiple phone calls and emails, we lost confidence in the system and the ability of Norlen's to correctly identify the problem(s) and suggest effective solutions. Since the company failed to adequately address our concerns and correct our reported issues with the system, we removed the water treatment system and had another water treatment company install a different system which uses less salt and water and is easier to manage as a homeowner. The new system works flawlessly and addresses every concern. Norlen's refused to issue a refund (in whole or in part) and instead asserted that their system was functioning correctly despite multiple pictures of discolored water and residue left in drinking pitchers. Our concerns were dismissed because, according to their testing with samples pulled at their time of service visits, the system was functioning correctly, according to EPA limits.
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August 2020 by Emily Newell
Great service!
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August 2019 by Richard Brown
Came to my house to give me an estimate. There were 2 techs, they tested the hardness of my water with a strip test and then quoted me $1600 for a water softener unit. They charged me $160 for 15 min of their time and got mud all through my house. My house has already had a water softener it just went bad. The piping was already there. I bought a water softener from Lowe's and put it in myself for a grand total of $400. I wouldn't recommend this place unless your in desperate need to get screwed.
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August 2014 by Ham Niles
I wish we had done this sooner! Our water went from being disgusting smelling to being sparkling clear and delicious! What a difference. Thank you Norlens!
