-
September 2023 by Spencer Parks
Do not use them, they are a scam they changed their policy and now they want to charge you a $10 fee just to pay your bill over the phone. when you contact customer service no one seems to care.Update, i called again today to see if they would waive their ridiculous fee i was told quote " we cant waive the fee, but if you download the app you can not pay a fee and you wont have to keep bugging us".... thats top notch customer service UCU, tell your customers they are bugging you. Terrible bank closing all accounts tomorrow.
-
August 2023 by Jonathan Gendron
Do beware that this bank does offer a variety of fees for their services. They have been good to work with though!There was only one time where I dealt with a very rude/apathetic call center manager, but that was very promptly corrected
-
April 2023 by Benjamin Flanagan
Great choice, wish I had joined years sooner
-
January 2022 by Kathleen
I have banked with UCU for several years and have always had prompt and excellent customer service experiences. It's what has kept me a member even after moving away. UCU has incredible employees and I would highly recommend this financial institution to anyone.
-
December 2021 by Lisa Larner
I had to deal with this place a year ago when my dad passed away suddenly. Out of the 5 banks my father has accounts at this place was by far the worst to deal with. They were very unhelpful when trying to find out why there were charges on the UCU credit card post death. I actually had to get a lawyer involved to deal with a very unhelpful, uncaring woman named Amy. Run from this institution.
-
October 2021 by Tyler LeBreton
Great bank, awesome rates! People are very nice and caring. 10/10
-
September 2021 by Richard Pare
My wife and I have been members of this Credit Union for 45 years. Couldn't ask for better!
-
July 2021 by Nicole Bouchard
I recently dealt with Kelly Dunham regarding a refinance of a vehicle. She went above and beyond and refinanced both of our vehicles, did a couple balance transfers for credit cards, and got us a couple personal loans for all of the rest of our debt. Saved us a TON of money and made this process flawless!!! I highly recommend.
-
July 2021 by Fran Rodgers
I've never actually stepped foot inside an office of UCU but that doesn't make any difference in how I feel about them - I would never EVER recommend anyone use any other credit union for anything! In particular, their services when it comes to loans is absolutely outstanding! Kelly Dunham has always treated me as if I were her only customer and really, REALLY looks out for me in all aspects of my financial life. She's the first one I call whenever I have a question or some crazy idea and she pretty much shoots straight from the hip which makes her invaluable - at least to me!
-
July 2021 by Rebecca Lynn Bossie
I had an AMAZING experience with UCU. Start to finish they made my loan so easy, I was able to get a great interest rate and the process was super fast and convenient! Abbey and Kim were so great to deal with!
-
June 2021 by T J
I have been going back and forth for the last 72 hours with my local bank as well as fraud services because they can’t seem to figure out why my debt card isn’t working. I have been a member of this bank for close to ten years. I will be switch bank tomorrow when they open.
-
April 2021 by Dawn Cyr
I have had nothing but very good service from both. the employees have always gone above and beyond in my opinion to answer any and all questions. Never had to wait to get a reply if by text/email. Thank you to all at University Credit Union super job
-
February 2021 by Zoe Scharf
Every time I go through the UCU head quarters, I am never greeted with a smile. The employees act like they hate their jobs and are rude. I have to repeat myself about 10 times for someone to understand what I am talking about, I have asked to talk to the manager more times then I should. It is sad because the smaller UCU on the Orono Campus has treated me very well and always took good care of me. Please re-open the on campus location soon. I would rate the on campus UCU with 5 stars, but the head quarters only gets 1 from me. On a positive note the manager at the headquarters is awesome and always has helped me.
-
February 2020 by Rob Owens
Kyle Rucker was huge help purchasing my first house. He walked me through all the choices I had to make, explained everything so well and kept me informed through out the entire process.10/10 would do business with again.
-
January 2020 by Pauleena MacDougall
Excellent service. I have had my accounts with them for many years.
