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October 2023 by Conlan Taylor
Fantastic service. Went to have a running light replaced and lamps restored, and the folks here did an excellent job.The tech working on the restoration went out of his way to redo one of the lamps because he wasn't satisfied with his work the first time. Took a little longer, but I really appreciate his attention to his craft. The extra clean was worth the additional 20 minutes. I'll definitely be going back!Service: General repairs & maintenance
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October 2023 by Sara Schultz
took my truck in thinking it would take forever to be fixed and got it back in almost less that 24 hours. the team at old town VIP are awesome. we did a follow up appointment and Emily helped a TON. great experience overallService: Tires
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September 2023 by Tammy Mills
The level professional service, by the receptionist and the technician, was OUTSTANDING. The reason I switched to this VIP was because of the level of professional, polite, respectful service by everyone, but especially by the technician working on my car. I cannot say enough good things about him. The next time I go, I will find out his name so I can be more specific and give him the recognition he deserves. Old Town VIP, Old Town, Maine.Service: Vehicle safety inspection
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September 2023 by Danielle Miso
Emily for the win. Squeezed us in on short notice on a very busy morning, answered my list of questions and an appointment to fix the battery issue in two days. Such a relief. Everyone there was friendly. Definitely my new go to place.
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August 2023 by Emily Haley
Great customer service! Plus they explained everything my vehicle would need and why in laymen’s terms for me to understand. Definitely appreciate the work they have done for me!Service: Oil change
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August 2023 by John Blaze
I had a slow leak in my driver’s side front tire. I brought my car to VIP, Old Town. I was a little anxious about it, based on a bad experience at a different location in the past. The employees at VIP Old Town immediately set me at ease, and answered any questions I had. Viktor, the mechanic, was amazing. He updated me every step of the way, and offered his opinion on other work that needed to be done. He also showed me firsthand as to why. The level of customer service I received on 8/9/2023 deserved nothing less than a 5 star rating. Thanks guys! I appreciate you!
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August 2023 by Michael Lavoie
These guys are really great to go to, I have gone a couple of times for my BMW, and they're great. Their very professional when speaking with their customers. They also have a great deal of knowledge when you need assistance with your vehicle too.They're also very polite when you talk with them, plus their good about their service too. I highly recommend them if you're looking to have your vehicle serviced. On top of that its also great to know that their is a shop close to where I live that is able to work on BMW's too. I will continue my future business with them too. They are also very responsive too.Services: Tires
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August 2023 by DeAnna Street
I cannot speak highly enough about the great service we received from the VIP crew in Old Town, ME. My appointment for a tire rotation didn’t go as planned and we ended up needed to buy new tires, but they took their time and explained all my options to me and didn’t pressure me one way or another.From start to finish- this team was incredible! I highly recommend them!Services: Tires
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August 2023 by Morgan Lewis
Fantastic experience! Our car started feeling off so we pulled over, had our car towed via AAA. Regardless of AAA not contacting them before our car was dropped off to, they were able to look at it and call me same day! Will definitely use their services in the future! Went above and beyondServices: Vehicle Inspection
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August 2023 by Annica Snow
seriously the most friendly, honest, and comprehensive place my car has ever been to. love the people who work here, shout-out to Jeff, Emily, Matt, and Tom especially. definitely trust you guys and will be returning. ??
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August 2023 by Elena R.
I had a very good experience. Workers make sure it is done well and we're very helpful to my situation.
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June 2023 by Thomas Lally
Been going to vip for years. Had a lot done today and the staff we're extra nice and professional and went out of their way to make sure I was happy!!
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June 2023 by Lilit Mathieu
Very professional yet friendly staff. The tech working on my car during an oil change showed me things he suggested I get done soon, like my rear brakes, ball bearing, and differential fluid. They didn’t push me at all to schedule anything, just letting me know what I need to get done. Emily was very flexible with me about needing to reschedule too. They literally gave me a cupcake, highlight of my day. Thanks VIP!Service: General repairs & maintenance
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June 2023 by Conrad Edwards Jr
Got a flat tire while camping up north. Drove to old town vip hoping to get it fixed. Nope they couldn't be bothered to help saying it would be two days before they could fix a tire. Told me they were just so busy and tire machines were backed up. I had them air up my spare and my flat so I could plug it. Looking in the shop there one guy who wasn't even working on anything. And I didn't see anyone even mounting tires. There was no above and beyond service to help out my family. Thanks for nothing
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June 2023 by Cindy C.
And the one star is too much ! I went to VIP TIRE to get my car inspected, As I sat there waiting , we could see them through the window . A guy came out and said that he can't put a sticker on my car because the windows were to tinted . Mind you this is a SAFETY INSPECTION! We asked why and he said he couldn't tell it they were legal or not they just looked too tinted for them to pass the inspection. I'm like ( no wait ? You can't pass it because you are not sure if the tint is legal when it's a safety inspection NOT a legal inspection. Needless to say I highly recommend that NOBODY EVER GO THERE ! If they can't figure out that my windows tint is from the factory and not aftermarket, then they probably don't know what they are doing for any thing there !